Contact
One address, and a person on the other end.
LodgeLens is small. There is no ticket queue and no chatbot — email us and someone who works on the product will read it.
Everything: reports, feedback, press, partnerships, privacy requests.
We aim to reply within two business days. Report problems come first.
What to include
A few details save a round trip and let us reproduce what you saw:
- A report question — the link from your report email, or the email address you requested it with, plus the destination and dates.
- A verdict you disagree with — the listing, and what you think we got wrong. Photo-based judgement calls are exactly where we want to hear it.
- A bug — the page URL, your browser or device, and what happened instead of what you expected.
Reports and your data
We only ever hold the email address you gave us and the reports generated for it. Ask us to delete either and we will — reports also expire on their own about 30 days after they are generated. See our privacy policy for how we handle data in full, or the terms of service for the rest of the legal detail.
Property owners and hosts
We analyse publicly visible listing photos and never contact hosts on your behalf. If you host a property and believe a workspace verdict misrepresents it, email us with the listing and we will re-check it. We are not affiliated with any accommodation provider, so we cannot change a listing, a price, or a booking on your behalf — that has to happen on the provider’s own site.
Not sure where to start?
If you just want to see what we do, the fastest answer is a report. It is free, there is no account, and it arrives by email.