LodgeLens

Lisbon / The stay, beyond the listing

Eurostars Universal Lisboa

Avenida D. João II, lote1.12.1

The LodgeLens take

Check the wi-fi findings before booking

A modern, well-located hotel with comfortable beds, strong breakfast variety, attractive rooftop views, and good access to Oriente-area transport and attractions. The tradeoff is inconsistent execution: room size, sleep quality, air conditioning, maintenance, service response, Wi-Fi, pool usability, and gym quality are not reliably strong.

Worth checking: 12 of the 512 reviews in our sample contain a complaint about smells and damp. See the evidence

512 reviews analyzed · 2 sourcesUpdated Oct 2026
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AI-assisted hotel analysis by LodgeLens. Based on public sources; we have not inspected this hotel in person. We may earn a commission from booking links.

Published property photos · may not show current condition

Published photos, not an inspection. Confirm the exact room and current facilities.

1 / 64
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The roomThe rooms are generally pleasant, with comfortable beds, appealing views and some genuinely spacious options.The night’s sleepSleep is a mixed bag: the beds and blackout are good, but noise and pillows can let the room down.The locationThe location is a real strength for Oriente, the airport, transport links, Parque das Nações and nearby events.

See live prices and availability

Check dates on Booking.com
Useful findings, with limits Review dates and source coverage affect how much weight to give these findings.See coverage & dates ↗

Who it may suit

  • Travelers prioritizing Parque das Nações, waterfront attractions, Oriente transport, or nearby business events.
  • Guests who value attractive design, comfortable beds, breakfast variety, and rooftop views.
  • Leisure stays where a scenic pool is useful but not the main swimming facility.

Strongest: Location and getting around 8.2, Breakfast and dining 7.5, Rooms 7.2

Think twice if

  • Light sleepers or guests sensitive to room temperature and street or railway noise.
  • Business travelers requiring dependable Wi-Fi, video calls, or a serious gym.
  • Travelers expecting consistently spacious rooms, flawless maintenance, or reliably five-star service.

Weakest: Wi-Fi 4.0, Gym 4.0, Working from the room 5.0

If it sounds right

Check your dates

Check dates on Booking.com

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Compare the same room, dates and guest count. Check taxes, breakfast and cancellation terms before paying.

Choose the room, not just the hotel

A little care here can change your stay.

Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.

Most reviewed room362 reviews

Deluxe Double or Twin Room

double or twin

8.5 /10Average stay rating
10 / 362Reviews raising noise

Why consider it

Comfortable beds are supported by multiple supplied reviews.

Check before paying

Room size varies materially: supplied reviews describe both spacious rooms and very cramped rooms.

More room notes

More reasons to consider it

  • Rooms show large windows, desks or tables, seating, and built-in wardrobes.

More to check

  • Some guests report locked windows, weak air conditioning, poor soundproofing, or limited seating.
Room option103 reviews

Deluxe Double or Twin Room with River View

8.4 /10Average stay rating
2 / 103Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample8 reviews

Deluxe Junior Suite

8.0 /10Average stay rating
0 / 8Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample5 reviews

Deluxe Double or Twin Room with City View

9.0 /10Average stay rating
0 / 5Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Make the room request specific

A useful note for the hotel

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No room selected. The enquiry will ask about the hotel generally.

A closer look, on your terms

What matters for your stay?

Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.

11 topics · open any evidence panel for guest quotes, photos and how the score was formed.

Will you actually sleep here?

Sleep and noise

5.8/10

93 reviews about this · analyzed Oct 2026.

Sleep is a mixed bag: the beds and blackout are good, but noise and pillows can let the room down.

Check before bookingRecent guests report street, train, hallway, courtyard and event noise affecting sleep.

Guest evidence & score details

Sleep is a mixed bag: the beds and blackout are good, but noise and pillows can let the room down. Guests report street, train, hallway and event noise, while pillow comfort varies. Light sleepers should request a quiet room; others may find the comfortable bed enough.

  • Bed comfortguest review evidence
    8.0
  • Soundproofingguest review evidence
    5.0
  • Pillowsguest review evidence
    5.0
  • Blackoutphotos and reviews
    8.0
Beds and pillows69 reviews
18 disliked49 likedlast mentioned Oct 2026
Noise25 reviews
12 disliked12 likedlast mentioned Sept 2026
Soundproofing between roomsunder 1%
raised by 4 of 512last Aug 2026

Guests reporting this gave the whole stay 8.67/10 on average.

Street and traffic noiseunder 1%
raised by 3 of 512last May 2026

Guests reporting this gave the whole stay 7.47/10 on average.

What guests liked

was extremely quiet

Booking.com · rated 10/10 · March 2026 · Deluxe Double or Twin Room

the most comfortable bed and pillows I've ever had in a hotel

Booking.com · rated 10/10 · March 2026 · Deluxe Double or Twin Room

What guests complained about

Unfortunately i woke up several times because of the noise of the train passing by

Booking.com · rated 10/10 · April 2026 · Deluxe Double or Twin Room

the windows are old and you can hear all the noise from the street (this would be my biggest complaint as I was woken up a couple of times by loud noises from the street)

How we got to 5.8
Supports the score
  • Beds are often described as comfortable, including one recent review calling the bed and pillows exceptionally comfortable.
  • Some guests report very quiet rooms and effective soundproofing.
  • A recent review says the room could be completely darkened.
Pulls the score down
  • Recent guests report street, train, hallway, courtyard and event noise affecting sleep.
  • Pillow comfort is inconsistent, with complaints about pillows being high, hard or terrible.
  • The supplied evidence does not establish aircraft or nightlife noise.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

What are the rooms actually like?

Rooms

7.2/10

147 reviews about this · 55 photos available · analyzed Oct 2026.

The rooms are generally pleasant, with comfortable beds, appealing views and some genuinely spacious options. Bathrooms draw recurring criticism, and room sizes range from generous to tiny. Check the room category carefully if space or bathroom quality matters.

Guest evidence & score details
A separate sitting room with sea-facing windows, sofa and dining table.
A bright room with a large white bed, compact sitting area and a broad window.
A large-bed room with a wardrobe, television and a window beside the bed.
A room view showing the bed, a two-chair table, television and dark wood storage wall.
A full-room view with a large patterned-headboard bed, desk seating and a city-facing window.
A bedroom with a large white bed, dark wardrobe and a glimpse into a separate sitting area.
Guest room
1 / 6 of 55 we hold
Beds and pillows69 reviews
18 disliked49 likedlast mentioned Oct 2026
Views59 reviews
5 disliked52 likedlast mentioned Oct 2026
Bathrooms47 reviews
32 disliked15 likedlast mentioned Sept 2026
Room size19 reviews
4 disliked15 likedlast mentioned Sept 2026

What guests liked

Lovely spacious room (suite)

Booking.com · rated 6/10 · April 2026 · Deluxe Junior Suite

the most comfortable bed and pillows I've ever had in a hotel

Booking.com · rated 10/10 · March 2026 · Deluxe Double or Twin Room

What guests complained about

tiny!

Booking.com · rated 7/10 · June 2026 · Deluxe Double or Twin Room

The pillows were terrible

Booking.com · rated 8/10 · March 2026 · Deluxe Double or Twin Room with River View

Is it clean and well kept?

Cleanliness and condition

6.0/10
9.5Agoda · 215 ratings

136 reviews about this · analyzed Oct 2026.

Guests rate this 9.5 (city average 9.1); our evidence assessment is 6.0. These use different methods and samples; the detail below explains our assessment.

Rooms are often clean and modern-looking, but upkeep is inconsistent enough to keep this from feeling reliably polished.

Check before bookingSupplied reviews document dirty bathroom areas, incomplete housekeeping, odors, insects, broken shower fittings, and a dirty bed sheet.

Guest evidence & score details

Rooms are often clean and modern-looking, but upkeep is inconsistent enough to keep this from feeling reliably polished. Guests mention dirty bathroom areas, incomplete housekeeping, odors and occasional faulty fittings. It suits travellers willing to flag problems promptly, rather than those expecting flawless maintenance.

  • Cleanlinessguest review evidence
    7.0
  • Room upkeepguest review evidence
    6.0
  • Common areasphotos and reviews
    6.0
  • Feels currentfrom the photos
    6.0
Cleanliness117 reviews
17 disliked98 likedlast mentioned Sept 2026
Smells and damp2%
raised by 12 of 512last Sept 2026

Guests reporting this gave the whole stay 6.58/10 on average.

Plumbing, drainage and hot water2%
raised by 9 of 512last Sept 2026

Guests reporting this gave the whole stay 9.25/10 on average.

Wear and maintenance1%
raised by 6 of 512last Sept 2026

Those who complained rated the whole stay 5.93/10 on average.

What guests liked

I liked the location and I liked how clean the whole hotel was

Booking.com · rated 6/10 · May 2026 · Deluxe Double or Twin Room

What guests complained about

the bed sheet was not clean and they didn’t bother to solve the problem even though we called many times

Air conditioner was broken

How we got to 6.0

6/10. Overall condition is mixed: cleanliness praise is substantial in the supplied corpus, but documented complaints cover housekeeping lapses, odors, insects, plumbing-related defects, and broken fittings. The score reflects these concrete limitations rather than treating retrieved-review proportions as prevalence.

Supports the score
  • Supplied reviews frequently describe rooms as clean, fresh, or well maintained.
  • Room and bathroom photographs show tidy, modern-looking furnishings and fittings.
Pulls the score down
  • Supplied reviews document dirty bathroom areas, incomplete housekeeping, odors, insects, broken shower fittings, and a dirty bed sheet.
  • Photographs are marketing images and cannot establish routine cleanliness, wear, or deterioration.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Do the staff fix things when they go wrong?

Staff and service

6.0/10
9.2Agoda · 215 ratings

223 reviews about this · 15 photos available · analyzed Oct 2026.

Guests rate this 9.2 (city average 8.7); our evidence assessment is 6.0. These use different methods and samples; the detail below explains our assessment.

Staff are often friendly, but service does not consistently resolve problems quickly. Guests praise the reception team while others report rude interactions, slow check-in and weak housekeeping follow-through. Expect a decent welcome, but be persistent if something goes wrong.

Guest evidence & score details
  • Friendlinessguest review evidence
    7.5
  • Responsivenessguest review evidence
    5.5
  • Check-inguest review evidence
    5.5
  • Problem solvingguest review evidence
    4.5
The bright lobby pairs a sweeping staircase with a small seating area and elevator bank.
The main lobby combines a grand curved staircase, elevator bank and window-lit seating.
A sculptural reception desk faces a lounge and tall windows.
An open lobby combines lounge seating with a long counter and entrance glazing.
A lobby bar sits beside the hotel’s curved staircase.
A rounded lobby bar offers a continuous counter with upholstered stools.
Lobby
1 / 6 of 15 we hold
Staff and service215 reviews
49 disliked165 likedlast mentioned Oct 2026
Check-in and check-out28 reviews
13 disliked15 likedlast mentioned Oct 2026
Housekeeping10 reviews
5 disliked4 likedlast mentioned Sept 2026

What guests liked

very friendly and helpful staff 😊 we will come back again 😊

Booking.com · rated 8/10 · April 2026 · Deluxe Double or Twin Room

the staff checking us in was very kind

What guests complained about

especially the reception team—their attitude is very rude

Long waits to check in and out (10+ minutes) with no acknowledgment of this from staff

Booking.com · rated 4/10 · July 2026 · Deluxe Double or Twin Room

Is breakfast worth booking?

Breakfast and dining

7.5/10

164 reviews about this · 47 photos available · analyzed Oct 2026.

Breakfast is one of the stronger features, with a varied, well-presented buffet and good restaurant-style options.

Check before bookingCoffee service is reported as slow and sometimes inaccessible.

Guest evidence & score details

Breakfast is one of the stronger features, with a varied, well-presented buffet and good restaurant-style options. Coffee can be excellent, though service delays, stale food and poor dietary labelling are also reported. It is worth considering if the price is reasonable for your booking.

A generously styled buffet counter displaying a broad spread of breakfast foods.
A bright breakfast room beside a generously stocked buffet.
A breakfast room with a long buffet display and indoor dining tables.
Breakfast
1 / 3 of 47 we hold
Breakfast136 reviews
24 disliked109 likedlast mentioned Oct 2026
On-site restaurant and bar39 reviews
13 disliked25 likedlast mentioned Oct 2026
Coffee38 reviews
24 disliked13 likedlast mentioned Oct 2026

What guests liked

The breakfast buffet was delicious with so much variety

Booking.com · rated 10/10 · April 2026 · Deluxe Double or Twin Room

A special mention goes to the coffee – there are dedicated baristas making really excellent coffee during breakfast

Booking.com · rated 9/10 · September 2026 · Deluxe Double or Twin Room

What guests complained about

the breakfast was disappointing — the fruits were not fresh

Coffee in room was instant and not great

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room
How we got to 7.5
Supports the score
  • Breakfast is described as varied, well presented, and restaurant-like.
  • The dining room and buffet are visibly substantial and well appointed.
  • On-site restaurant and bar facilities are documented.
Pulls the score down
  • Coffee service is reported as slow and sometimes inaccessible.
  • Some supplied reviews report poor value, stale bread, limited dietary labelling, and replenishment delays.
  • Breakfast inclusion in the room rate is not established.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the pool as good as the photos?

Pool

6.0/10
8.9Agoda · 215 ratings

116 reviews about this · 9 photos available · analyzed Oct 2026.

Guests rate this 8.9 (city average 8.2); our evidence assessment is 6.0. These use different methods and samples; the detail below explains our assessment.

The rooftop pool has a great city-and-river setting, but it is smaller and less dependable than the photos suggest.

Check before bookingMultiple supplied guests described the pool as small, including one reporting it was too small for the number of guests.

Guest evidence & score details

The rooftop pool has a great city-and-river setting, but it is smaller and less dependable than the photos suggest. Guests praise the atmosphere and views, while others report cold or dirty water and inconsistent service. It is best for a scenic dip, not serious swimming or guaranteed pool time.

  • Viewfrom 9 photos
    9.0
  • Cleanlinessguest review evidence
    3.0
  • Spaceguest review evidence
    4.0
  • Matches the photosphotos checked against reviews
    6.0
A rooftop pool overlooking Lisbon at dusk.
A rooftop pool facing a broad coastal and city panorama.
A rooftop pool with city views, sun loungers, and a covered terrace.
A rooftop sun deck lined with loungers and overlooking the city.
A rooftop pool deck with loungers, glass railings, and city views.
A rooftop pool with city views and a shaded deck.
Pool
1 / 6 of 9 we hold
Pool116 reviews
53 disliked62 likedlast mentioned Oct 2026

What guests liked

Great rooftop pool area

Booking.com · rated 10/10 · July 2026 · Deluxe Double or Twin Room

What guests complained about

The pool was tiny and cold so couldn’t use it and the wellness centre was a sauna inside a gym

Booking.com · rated 8/10 · May 2026 · Deluxe Double or Twin Room with River View
How we got to 6.0
Supports the score
  • Rooftop outdoor pool with documented city and river views.
  • Several supplied guests praised the pool, rooftop setting, atmosphere, and extended hours.
  • Loungers, seating, and some shaded areas are visible.
Pulls the score down
  • Multiple supplied guests described the pool as small, including one reporting it was too small for the number of guests.
  • Some guests reported cold water, unclear maintenance, or dirty water.
  • Pool-bar service and opening hours were inconsistent in supplied reviews.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

How well placed is it, really?

Location and getting around

8.2/10
8.8Agoda · 215 ratings

58 reviews about this · analyzed Oct 2026.

The location is a real strength for Oriente, the airport, transport links, Parque das Nações and nearby events.

Check before bookingLess convenient for Lisbon’s historic centre and some leisure itineraries.

Guest evidence & score details

The location is a real strength for Oriente, the airport, transport links, Parque das Nações and nearby events. It is less convenient for Lisbon’s historic centre, and the area is not always quiet. Choose it for airport, business or modern waterfront access rather than old-town sightseeing.

  • Walkabilitymeasured from the map
    8.5
  • Sightseeing accessmeasured from the map
    8.0
  • Taxi convenienceguest review evidence
    7.0
  • Neighbourhood quietguest review evidence
    6.0
Public transport24 reviews
3 disliked21 likedlast mentioned Sept 2026
Walking distance to things16 reviews
2 disliked13 likedlast mentioned Sept 2026
Feeling safe13 reviews
10 disliked3 likedlast mentioned Sept 2026
Taxis and ride-hailing9 reviews
3 disliked5 likedlast mentioned Sept 2026

What guests liked

We attended a trade show at FIL so easy walking distance

Booking.com · rated 7/10 · September 2026 · Deluxe Double or Twin Room with River View

Lovely 5 star hotel in Oriente area of Lisbon so close to bus and train station for Lisbon day trips

What guests complained about

Overpriced food prices Delayed restaurant service Hotel offered taxi transfer from airport for 50 euros when the actual price was 15-20 euros !

Booking.com · rated 7/10 · February 2026 · Deluxe Double or Twin Room
How we got to 8.2

Overall location is clearly good for Parque das Nações, restaurants, attractions, business travel and Oriente transport. It is not as strong for historic-centre tourism, and ride-hailing, safety and noise evidence introduce limitations.

Supports the score
  • Strong access to restaurants, cafés, bars and essential services.
  • Convenient for Oriente transport connections, the airport and Parque das Nações attractions.
  • Good business/convention access, with FIL described as walkable.
Pulls the score down
  • Less convenient for Lisbon’s historic centre and some leisure itineraries.
  • Airport ride-hailing availability can be difficult at very early hours.
  • Noise and safety evidence is mixed, with recent complaints recorded.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Can you work or take calls from the room?

Wi-Fi

4.0/10

10 reviews about this · analyzed Oct 2026.

Wi-Fi is not dependable enough to assume you can work or take calls comfortably from the room.

Check before bookingRecent supplied reviews document absent, intermittent, or room-limited Wi-Fi.

Guest evidence & score details

Wi-Fi is not dependable enough to assume you can work or take calls comfortably from the room. Guests report absent or intermittent connections, although some find it works perfectly. Bring a backup connection if reliable internet matters.

  • Reliabilityguest review evidence
    4.0
  • Video callsguest review evidence
    3.0
Wi-Fi and internet10 reviews
6 disliked4 likedlast mentioned Oct 2026

What guests liked

The WiFi worked perfectly

Booking.com · rated 10/10 · September 2026 · Deluxe Double or Twin Room

What guests complained about

We had no WiFi in our room

Booking.com · rated 7/10 · September 2026 · Deluxe Double or Twin Room with River View
How we got to 4.0

Score 4/10. Internet is advertised, but recent supplied evidence includes complete outages, intermittent service, and inadequate room reach. The score is reduced for documented reliability limitations; speeds and verified video-call capability are absent.

Supports the score
  • Internet is listed among the hotel's facilities.
  • Some supplied reviews report only slight or no connectivity difficulty.
Pulls the score down
  • Recent supplied reviews document absent, intermittent, or room-limited Wi-Fi.
  • No download or upload speeds are supplied.
  • Video-call performance is not directly documented.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the desk usable for a working day?

Working from the room

5.0/10

12 reviews about this · 28 photos available · analyzed Oct 2026. Limited evidence: treat this assessment as provisional. Confidence is low because the available sources are limited or inconsistent.

The room desk is not a strong choice for a full working day, especially given the unreliable in-room Wi-Fi. Guests suggest the lobby lounge can be more comfortable for laptop work, while desk quality itself attracts criticism. It works better for brief tasks than sustained remote work.

Guest evidence & score details
A large open event room with rows of dressed tables.
A compact conference room set in a classroom-style arrangement.
A broad event room arranged with separated banquet tables.
A formal meeting room arranged around a central conference table.
A smaller presentation room with forward-facing seating and a podium.
A conference room set with round tables, a projection screen and presentation equipment.
Desk
1 / 6 of 28 we hold
Wi-Fi and internet10 reviews
6 disliked4 likedlast mentioned Oct 2026
Desk and working space3 reviews
2 disliked1 likedlast mentioned Sept 2026

What guests liked

The lobby lounge is very comfy for laptop work

Booking.com · rated 9/10 · September 2026 · Deluxe Double or Twin Room

The WiFi worked perfectly

Booking.com · rated 10/10 · September 2026 · Deluxe Double or Twin Room

What guests complained about

We had no WiFi in our room

Booking.com · rated 7/10 · September 2026 · Deluxe Double or Twin Room with River View

Is there anywhere to train?

Gym

4.0/10
8.9Agoda · 215 ratings

19 reviews about this · 3 photos available · analyzed Oct 2026.

Guests rate this 8.9 (city average 8.2); our evidence assessment is 4.0. These use different methods and samples; the detail below explains our assessment.

There is a gym, but it is too small and lightly equipped for anything beyond a basic workout.

Check before bookingMultiple supplied reviews describe the gym as very small or tiny.

Guest evidence & score details

There is a gym, but it is too small and lightly equipped for anything beyond a basic workout. Guests mention cramped space, a broken stepper and poor climate control. It is suitable for a quick session, not a serious training routine.

A compact wood-lined sauna with tiered benches, a window and a visible heater.
A compact fitness area beside a glass-fronted sauna.
A bright hotel gym with cardio and strength-training equipment.
Gym
1 / 3
Gym19 reviews
14 disliked5 likedlast mentioned Sept 2026

What guests complained about

The fitness area is extremely small and poorly equipped

How we got to 4.0
Supports the score
  • The gym has a treadmill, dumbbells, a bench and a cable-style rack visible in supplied photographs.
  • Natural light is visible through the gym windows.
  • The hotel lists a fitness centre and sauna.
Pulls the score down
  • Multiple supplied reviews describe the gym as very small or tiny.
  • One supplied review reports that the stepper did not work and that the gym was not climate-controlled.
  • A supplied review describes the fitness area as extremely small and poorly equipped.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is it worth the money?

Price and value

5.5/10
8.8Agoda · 215 ratings

24 reviews about this · analyzed Oct 2026.

Guests rate this 8.8 (city average 8.3); our evidence assessment is 5.5. These use different methods and samples; the detail below explains our assessment.

Value is the main weakness: the hotel’s location and facilities do not always justify its pricing. Guests particularly criticise expensive drinks and occasional poor value, though some find the stay worthwhile. Compare rates carefully, especially if you will not use the rooftop or Oriente location.

Guest evidence & score details
Value for money24 reviews
12 disliked7 likedlast mentioned Sept 2026

What guests complained about

Very expensive bar perhaps 6x the cost of the bar across the street

Booking.com · rated 7/10 · August 2026 · Deluxe Junior Suite

Patterns in the reviews we analyzed

What to check before you commit

Patterns from 512 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.

Smells and damp

Higher concern

12 of 512 reviews contain a complaint about this.

See the pattern & what to do

12 of 12 classified opinions about this were negative — 100% of these opinions. 12 of those are from the last 730 days. 12 of 512 reviews mention it at all.

We stayed in one of the suites on 15th floor and unfortunately there was a bit of a sewage smell!

Booking.com · rated 6/10 · April 2026 · Deluxe Junior Suite

There was a strange smell constantly in my room which I recognised to be an African scent of food or body lotions

Booking.com · rated 9/10 · September 2026 · Deluxe Double or Twin Room with River View

Traces of mold in the shower room

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room

Noise

Moderate concern

12 of 512 reviews contain a complaint about this.

See the pattern & what to do

12 of 24 classified opinions about this were negative — 50% of these opinions. 11 of those are from the last 730 days. 25 of 512 reviews mention it at all.

Unfortunately i woke up several times because of the noise of the train passing by

Booking.com · rated 10/10 · April 2026 · Deluxe Double or Twin Room

Very noisy at night from street

the windows are old and you can hear all the noise from the street (this would be my biggest complaint as I was woken up a couple of times by loud noises from the street)

What you can do about it
  • Request a room away from the street and railway-facing side.
  • Request a room away from the rooftop/event level.
  • Ask for a room away from elevators and high-traffic corridors.
  • If sensitive to pillows, request a softer or lower pillow option.

Plumbing, drainage and hot water

Lower concern

4 of 512 reviews contain a complaint about this.

See the pattern & what to do

4 of 9 classified opinions about this were negative — 44% of these opinions. 4 of those are from the last 730 days. 9 of 512 reviews mention it at all.

There was a leak in the tub and water dained into bathroom

Booking.com · rated 10/10 · July 2026 · Deluxe Junior Suite

Shower head had a minor leak

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room

Soundproofing between rooms

Lower concern

3 of 512 reviews contain a complaint about this.

See the pattern & what to do

3 of 4 classified opinions about this were negative — 75% of these opinions. 3 of those are from the last 730 days. 4 of 512 reviews mention it at all.

Street and traffic noise

Lower concern

3 of 512 reviews contain a complaint about this.

See the pattern & what to do

3 of 3 classified opinions about this were negative — 100% of these opinions. 2 of those are from the last 730 days. 3 of 512 reviews mention it at all.

the windows are old and you can hear all the noise from the street (this would be my biggest complaint as I was woken up a couple of times by loud noises from the street)

Reasons guests were glad they booked

The bright spots in guest feedback

Staff and service

165 reviewers praised it, 49 complained · 77% of opinions positive

Read a guest’s words

very friendly and helpful staff 😊 we will come back again 😊

Booking.com · rated 8/10 · April 2026 · Deluxe Double or Twin Room

Breakfast

109 reviewers praised it, 24 complained · 82% of opinions positive

Read a guest’s words

The breakfast buffet was delicious with so much variety

Booking.com · rated 10/10 · April 2026 · Deluxe Double or Twin Room

Cleanliness

98 reviewers praised it, 17 complained · 85% of opinions positive

Read a guest’s words

I liked the location and I liked how clean the whole hotel was

Booking.com · rated 6/10 · May 2026 · Deluxe Double or Twin Room

Views

52 reviewers praised it, 5 complained · 91% of opinions positive

Read a guest’s words

Beautiful views

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room

Beds and pillows

49 reviewers praised it, 18 complained · 73% of opinions positive

Read a guest’s words

the most comfortable bed and pillows I've ever had in a hotel

Booking.com · rated 10/10 · March 2026 · Deluxe Double or Twin Room

Get a feel for the neighbourhood

The world outside the lobby

15 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.

Landmarks and transport

  • Oriente train and metro station7 min walk
  • Centro Vasco da Gama7 min walk
  • Parque das Nações9 min walk
  • MEO Arena9 min walk
  • Don Mueang Airport10675.55 km
  • Khao San Road10678.33 km
  • Grand Palace10678.54 km
  • Siam10682.28 km

We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.

Explore food, transport and everyday essentials nearby

Eating and drinking

Restaurants5 mapped · 5 within 5 min
Bars5 mapped · 3 within 5 min

Cafés and workspaces

Coworking4 mapped · 1 within 5 min
Cafés5 mapped · 3 within 5 min

Everyday essentials

Pharmacies5 mapped · 2 within 5 min
Convenience5 mapped
Groceries5 mapped
Shopping2 mapped
Laundry1 mapped

Getting around

Public transport5 mapped

Exercise

Gyms5 mapped · 1 within 5 min
Bouldering & climbing1 mapped
Yoga studios4 mapped

Green space

Parks2 mapped

Worth knowing about

Large event venues1 mapped

Turn the findings into a better stay

Confirm these details before booking

Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.

For your reservation

  • Exact room category, bed arrangement and maximum occupancy; requests such as a high floor may not be guaranteed.
  • Total price for your dates, including taxes, service fees, breakfast and any deposit.
  • Cancellation deadline, payment timing and whether the rate is refundable.
  • Current opening hours, closures or extra charges for the facilities you need.

Questions raised by this hotel’s evidence

  • Which room locations are quietest, and can a quiet room be guaranteed?
  • Could you share recent photos of the exact room category and bathroom I would book?
  • Is the in-room Wi-Fi currently reliable for video calls, and is a recent speed test available?
  • Is the rooftop pool heated, and what are its opening hours?

Short answers

Common questions about Eurostars Universal Lisboa

Is Eurostars Universal Lisboa noisy?

25 of 512 reviews mention noise. Of the 25 reviewers mentioning it, 12 described a problem and 12 described it positively. These are counts of the collected reviews, not all guests.

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Is Eurostars Universal Lisboa in a good location?

15 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 13 reviewers praise how much is walkable from the door.

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Is breakfast at Eurostars Universal Lisboa worth it?

136 reviews mention breakfast. 109 described it positively and 24 described a problem.

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How is the Wi-Fi at Eurostars Universal Lisboa?

Only 10 of 512 reviews mention it at all, 6 of them as a complaint — thin evidence either way, which is itself worth knowing if you need to work.

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Is the pool at Eurostars Universal Lisboa any good?

It scores 6.0/10 here. 116 reviews mention the pool, 53 of them as a complaint.

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Who should not book Eurostars Universal Lisboa?

Light sleepers or guests sensitive to room temperature and street or railway noise.; Business travelers requiring dependable Wi-Fi, video calls, or a serious gym.; Travelers expecting consistently spacious rooms, flawless maintenance, or reliably five-star service..

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Working while you stay

Places to work near Eurostars Universal Lisboa

Reviewed coworking spaces and work-friendly cafés within 3 km in a straight line. Check the actual journey, opening hours and any day-pass or laptop rules before you go.

Lisbon WorkHub

Coworking space · 1.8 km away · LodgeLens rating 5.4/10

Matinha is worth testing if you want an occasional shared desk, public parking or a dedicated place with weekend access.

Read the review →

See the best coworking spaces in Lisbon →

Same neighbourhood, different stay

Other reviewed hotels near Eurostars Universal Lisboa

Hotels we have analysed within about 1.5 km in a straight line. Compare the trade-offs before you choose.

Ikonik Lisboa

Under 100 m away · strongest: breakfast and dining 7.7/10

A modern, well-located hotel with comfortable beds, strong breakfast feedback and useful workspace facilities.

Read the review →

Olissippo Oriente

190 m away · strongest: location and getting around 8.7/10

A location-led choice with spacious rooms, good service and generally good breakfast and value.

Read the review →

Tivoli Oriente Lisboa Hotel

380 m away · strongest: location and getting around 8.6/10

A convenient, generally comfortable base with strong transport access, attractive rooms and good breakfast potential, but uneven bathrooms, noise, service and leisure-facility condition materially affect reliability.

Read the review →

Hotel Ibis Lisboa Parque das Nações

880 m away · strongest: location and getting around 8.3/10

A practical, well-located option with generally comfortable rooms and good sleep feedback, but meaningful tradeoffs in workspace quality, amenities, connectivity, facility availability and maintenance consistency.

Read the review →

Compare what matters to your stay

Other hotels and focused shortlists

These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.

Compare the Lisbon hotels we have analyzed →

Next step

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What supports this review

Read with these limitations

512 reviews analyzed across 8 languages. Latest guest review: October 2026. 488 reviews from the last 12 months. Analysis: October 2026. How our analysis works

Sample dates: Aug 2022–Oct 2026. Average stay rating 8.4/10, normalized across sources. The latest 12 months average -0.0 points versus the full sample; changing guests and sources can affect this.

  • No written Google reviews were collected.
  • Some review sources are missing or need refreshing.
Review sources, sample sizes and collection dates
Booking.com444 reviews collectedSource collected · October 2026
Google0 reviews collected · 1,168 advertised by sourceReview evidence unavailable · October 2026
Agoda68 reviews collectedSource collected · October 2026

Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.

How this page was made

We hold 512 reviews for this property and analyzed 512 reviews across 8 languages. Text matching and AI interpretation can miss nuance, sarcasm or translations. Repeated experiences, larger samples and independent sources are more useful than a single vivid quote.

Quotes, however, are only ever drawn from the 164 English reviews. Machine-translating a guest’s sentence would change their original wording.

We count mentions using text patterns. Complaints can come from a reviewer’s “disliked” field or negative wording in their review. These counts describe the reviews we hold, not the proportion of all guests who experienced an issue. “Recent” means the last 730 days.

Scores, section explanations and photo descriptions come from a model reading the source material using AI, last run 10 October 2026. Published photos may be old, staged or incomplete; AI cannot measure a room or verify a facility is currently open. Nearby places are mapped within 1500 m; walking times are estimates, not checked routes. Prices are observations for sample dates and will move.

We link to a review or its source page when an address is available. Source, rating, and month accompany quotes to help you locate them. Some links open a collection of reviews rather than the individual quote.