Most reviewed room81 reviews
Glam VI
8.2 /10Average stay rating
0 / 81Reviews raising noise
Why consider it
No room-specific strengths established.
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Kuala Lumpur / The stay, beyond the listing
arte by Thomas Chan
Jalan Sultan Haji Ahmad Shah
The LodgeLens take
Check the breakfast and dining findings before booking
A visually distinctive property with attractive rooms, strong gym feedback, friendly staff, and useful local amenities. The tradeoffs are uneven maintenance and cleanliness, unreliable sleep conditions, limited breakfast, weak workspace evidence, and a pool that reviews describe as small or crowded. Central sightseeing is less convenient, though ride-hailing is practical.
Worth checking: 16 of the 709 reviews in our sample contain a complaint about noise. See the evidence
709 reviews analyzed · 2 sourcesUpdated Oct 2026
Published property photos · may not show current condition
The roomThe rooms are generally comfortable, with appealing views and some spacious layouts, but sizes vary.The night’s sleepSleep is a gamble: some guests praise the beds and describe peaceful rooms, but soundproofing is the clear weakness.The locationThe hotel is practical for Publika and nearby cafés, restaurants, and amenities, with ride-hailing making trips easy.
See live prices and availability
Useful findings, with limits Review dates and source coverage affect how much weight to give these findings.See coverage & dates ↗
Who it may suit
- Travellers prioritising distinctive design and photographable interiors
- MITEC visitors and guests comfortable using ride-hailing
- Guests who value gym access and local bars or dining
- Short stays booked at a favourable rate
Strongest: Gym 8.0, Staff and service 7.0, Location and getting around 6.8
Think twice if
- Light sleepers or families needing reliably quiet rooms
- Guests expecting consistently polished maintenance and cleanliness
- Travellers seeking a central, transit-led sightseeing base
- Guests requiring dependable work facilities
- Travellers who prioritise varied, high-value breakfast
Weakest: Breakfast and dining 4.5, Sleep and noise 5.0, Pool 5.0
If it sounds right
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A little care here can change your stay.
Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.
Room option58 reviews
Louis V
8.0 /10Average stay rating
2 / 58Reviews raising noise
Why consider it
No room-specific strengths established.
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Confirm current condition, exact layout and inclusions.
Room option53 reviews
Louis IV
8.6 /10Average stay rating
2 / 53Reviews raising noise
Why consider it
No room-specific strengths established.
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Room option48 reviews
Louis VIII
8.6 /10Average stay rating
0 / 48Reviews raising noise
Why consider it
No room-specific strengths established.
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Room option36 reviews
Louis VII
7.9 /10Average stay rating
1 / 36Reviews raising noise
Why consider it
No room-specific strengths established.
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Room option35 reviews
Louis III
8.1 /10Average stay rating
4 / 35Reviews raising noise
Why consider it
No room-specific strengths established.
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Room option31 reviews
Glam X
8.5 /10Average stay rating
3 / 31Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample19 reviews
Artisan Quartz
7.8 /10Average stay rating
1 / 19Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample19 reviews
Louis VI
7.5 /10Average stay rating
2 / 19Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample17 reviews
Palatial Noire IV
8.1 /10Average stay rating
0 / 17Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample16 reviews
Glam V
8.3 /10Average stay rating
0 / 16Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample15 reviews
Glam II
9.3 /10Average stay rating
0 / 15Reviews raising noise
Why consider it
No room-specific strengths established.
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Confirm current condition, exact layout and inclusions.
Small review sample15 reviews
Louis VIII Room
9.5 /10Average stay rating
0 / 15Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample14 reviews
Glam IX
7.6 /10Average stay rating
1 / 14Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample13 reviews
Louis VII Room
9.3 /10Average stay rating
0 / 13Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample12 reviews
Glam VII
8.6 /10Average stay rating
0 / 12Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample12 reviews
Palatial Noire V
8.7 /10Average stay rating
0 / 12Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample12 reviews
Palatial Noire VI
8.4 /10Average stay rating
1 / 12Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample11 reviews
Artisan Opal
8.6 /10Average stay rating
0 / 11Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample11 reviews
Artisan Black Diamond
8.9 /10Average stay rating
0 / 11Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample10 reviews
Palatial Noire III
8.8 /10Average stay rating
1 / 10Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample9 reviews
Palatial Noire II
9.4 /10Average stay rating
0 / 9Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample9 reviews
Palatial Noire VII
8.2 /10Average stay rating
0 / 9Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample8 reviews
Louis V Room
9.2 /10Average stay rating
1 / 8Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample8 reviews
Artisan Ruby
5.2 /10Average stay rating
1 / 8Reviews raising noise
Why consider it
No room-specific strengths established.
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Small review sample6 reviews
Palatial Noire Room IV
8.9 /10Average stay rating
0 / 6Reviews raising noise
Why consider it
No room-specific strengths established.
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Confirm current condition, exact layout and inclusions.
Small review sample6 reviews
Glam III
7.5 /10Average stay rating
0 / 6Reviews raising noise
Why consider it
No room-specific strengths established.
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Confirm current condition, exact layout and inclusions.
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A useful note for the hotel
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A closer look, on your terms
What matters for your stay?
Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.
11 topics · open any evidence panel for guest quotes, photos and how the score was formed.
Will you actually sleep here?
Sleep and noise
5.0/10
92 reviews about this · analyzed Oct 2026.
Sleep is a gamble: some guests praise the beds and describe peaceful rooms, but soundproofing is the clear weakness.
Check before bookingNoise complaints include air-conditioning, neighboring-room/floor, corridor, maintenance, and banging-riser noise.
Guest evidence & score details
Sleep is a gamble: some guests praise the beds and describe peaceful rooms, but soundproofing is the clear weakness. Noise can come from air-conditioning, corridors, neighboring rooms, or maintenance, so light sleepers and families should request a quiet room.
- Bed comfortguest review evidence6.5
- Soundproofingguest review evidence4.0
- Pillowsguest review evidence7.0
Beds and pillows63 reviews
27 disliked35 likedlast mentioned Sept 2026
Noise28 reviews
16 disliked12 likedlast mentioned Sept 2026
Construction and roadworks1%
raised by 8 of 709last Sept 2026
Guests reporting this gave the whole stay 6.72/10 on average.
Soundproofing between rooms1%
raised by 8 of 709last Aug 2026
Those who complained rated the whole stay 6.38/10 on average.
What guests liked
Quiet room
Perfect place for our family- the beds were so comfortable!
What guests complained about
There were loud maintenance workers late at night and all day
Very loud drilling activity
How we got to 5.0
Overall sleep quality is mixed. Multiple guests report quiet rooms and good rest, while recent and corpus-level evidence documents air-conditioning, riser, floor-above, corridor, and soundproofing problems. Bed comfort is also positive overall in the supplied examples but not consistent.
Supports the score
- Several supplied reviews describe quiet, peaceful stays and comfortable beds.
- Bedrooms visibly include substantial curtains in supplied photographs, but blackout performance is unverified.
Pulls the score down
- Noise complaints include air-conditioning, neighboring-room/floor, corridor, maintenance, and banging-riser noise.
- Soundproofing evidence is mixed, including a recent review describing a room where loud banging made it impossible for children to sleep.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
What are the rooms actually like?
Rooms
6.7/10
173 reviews about this · 192 photos available · analyzed Oct 2026.
The rooms are generally comfortable, with appealing views and some spacious layouts, but sizes vary. Bathrooms draw complaints, and bed comfort is not completely consistent. They suit guests who value views and roominess more than polished, uniform finishes.
Guest evidence & score details
Guest room · living room
1 / 6 of 192 we hold
Views74 reviews
4 disliked70 likedlast mentioned Sept 2026
Beds and pillows63 reviews
27 disliked35 likedlast mentioned Sept 2026
Bathrooms59 reviews
38 disliked18 likedlast mentioned Sept 2026
Room size34 reviews
5 disliked29 likedlast mentioned Sept 2026
What guests liked
The room was spacious
Perfect place for our family- the beds were so comfortable!
What guests complained about
2 bedrooms were small
FYI the bed is so uncomfortable
Is it clean and well kept?
Cleanliness and condition
5.5/10
9.2Agoda · 2,843 ratings
136 reviews about this · analyzed Oct 2026.
Guests rate this 9.2 (city average 8.1); our evidence assessment is 5.5. These use different methods and samples; the detail below explains our assessment.
Cleanliness and upkeep are inconsistent rather than reliably strong.
Check before bookingSupplied reviews document dust, unclean linens, odors, stains, pests, paint scuffs, loose cables, exposed pipes, chipped tiles and dated or tired finishes.
Guest evidence & score details
Cleanliness and upkeep are inconsistent rather than reliably strong. Guests praise well-cleaned rooms, but others report dust, odors, stains, pests, and tired or poorly maintained finishes. Inspectors should care most about recent room-condition feedback, not just the hotel's polished appearance.
- Cleanlinessguest review evidence6.5
- Room upkeepguest review evidence5.0
- Common areasphotos and reviews5.5
- Feels currentfrom the photos4.5
Cleanliness111 reviews
21 disliked89 likedlast mentioned Sept 2026
Smells and damp2%
raised by 13 of 709last Sept 2026
Guests reporting this gave the whole stay 7.1/10 on average.
Wear and maintenance2%
raised by 12 of 709last Jul 2026
Those who complained rated the whole stay 5.76/10 on average.
Plumbing, drainage and hot water1%
raised by 9 of 709last Aug 2026
Guests reporting this gave the whole stay 7.15/10 on average.
What guests liked
Housekeeping did a great job of maintaining cleanliness
What guests complained about
The cleanliness of the room made me worry about getting sick
it is really worn out
How we got to 5.5
Supports the score
- Many supplied reviews describe rooms as clean.
- Rooms are visibly furnished and complete in supplied marketing photographs.
Pulls the score down
- Supplied reviews document dust, unclean linens, odors, stains, pests, paint scuffs, loose cables, exposed pipes, chipped tiles and dated or tired finishes.
- Recent cleanliness evidence is mixed, including both strong praise and explicit complaints.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Do the staff fix things when they go wrong?
Staff and service
7.0/10
9.0Agoda · 2,843 ratings
245 reviews about this · 11 photos available · analyzed Oct 2026.
Guests rate this 9.0 (city average 8.0); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.
Staff are usually friendly and capable, and guests often praise the service. Check-in and parking procedures can be confusing, and individual reports describe inconsiderate or unhelpful interactions. Expect decent support overall, but allow extra time when arriving.
Guest evidence & score details
- Friendlinessguest review evidence7.8
- Responsivenessguest review evidence7.1
- Check-inguest review evidence5.8
- Problem solvingguest review evidence6.3
Lobby
1 / 6 of 11 we hold
Staff and service222 reviews
63 disliked156 likedlast mentioned Sept 2026
Check-in and check-out51 reviews
30 disliked18 likedlast mentioned Sept 2026
Housekeeping5 reviews
0 disliked5 likedlast mentioned Aug 2026
What guests liked
Staff are very well trained and their services are impeccable
The check-in process was very easy and quick
What guests complained about
The Chinese staff I think the new staff was problems and arrogant not courteous!!
the check-in and parking procedures can be quite confusing
Is breakfast worth booking?
Breakfast and dining
4.5/10
266 reviews about this · 15 photos available · analyzed Oct 2026.
Breakfast is one of the weaker reasons to book here: guests often find the selection limited and repetitive.
Check before bookingSupplied reviews repeatedly describe limited variety and repetitive menus.
Guest evidence & score details
Breakfast is one of the weaker reasons to book here: guests often find the selection limited and repetitive. Some enjoy it, but others report disappointing food, scheduling limits, or chaotic service. It is better for convenience than for a destination breakfast.
Breakfast
1 / 2 of 15 we hold
Breakfast215 reviews
138 disliked71 likedlast mentioned Sept 2026
On-site restaurant and bar71 reviews
37 disliked32 likedlast mentioned Sept 2026
Coffee19 reviews
5 disliked13 likedlast mentioned Sept 2026
What guests liked
Good breakfast
Tea and coffee facilities
What guests complained about
The buffet breakfast was very limited and didn’t have much variety
coffee not the best
How we got to 4.5
Supports the score
- Dining spaces are visually distinctive and well-appointed.
- Breakfast is available, with some guests describing it positively.
- Room service and an on-site restaurant are listed.
Pulls the score down
- Supplied reviews repeatedly describe limited variety and repetitive menus.
- Breakfast is reported as limited-menu, semi-buffet or à la carte rather than a full buffet.
- Some reviews report poor food quality, scheduling constraints and chaotic service.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is the pool as good as the photos?
Pool
5.0/10
8.6Agoda · 2,843 ratings
78 reviews about this · 3 photos available · analyzed Oct 2026.
Guests rate this 8.6 (city average 8.0); our evidence assessment is 5.0. These use different methods and samples; the detail below explains our assessment.
The rooftop setting and city views are attractive, but the pool often feels smaller and less relaxing than the photos suggest.
Check before bookingMultiple supplied reviews describe the pools as small, congested, or smaller than expected.
Guest evidence & score details
The rooftop setting and city views are attractive, but the pool often feels smaller and less relaxing than the photos suggest. Guests mention crowding, inconsistent towels or seating, and some cleanliness or temperature concerns. It works for a quick dip or the view, not a spacious pool day.
- Viewfrom 3 photos8.0
- Cleanlinessguest review evidence4.0
- Spaceguest review evidence3.0
- Matches the photosphotos checked against reviews4.0
Pool
1 / 3
Pool78 reviews
42 disliked34 likedlast mentioned Sept 2026
What guests liked
Infinity pool and rooftop bar with beautiful city views
What guests complained about
the pool was very small
How we got to 5.0
The pool exists and is visually distinctive, with rooftop positioning and city views. The overall score is reduced by several supplied reviews describing small or congested pools, limited relaxation space, missing towels, cold water, and maintenance concerns. The retrieved reviews are relevance-selected rather than representative; corpus statistics provide context but not prevalence.
Supports the score
- Rooftop pool setting with documented city views.
- Images show a substantial pool deck with seating and decorative design.
Pulls the score down
- Multiple supplied reviews describe the pools as small, congested, or smaller than expected.
- Pool towels and comfortable places to relax are not consistently provided.
- Cleanliness and water temperature concerns appear in supplied reviews.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
How well placed is it, really?
Location and getting around
6.8/10
8.6Agoda · 2,843 ratings
47 reviews about this · analyzed Oct 2026.
Guests rate this 8.6 (city average 8.3); our evidence assessment is 6.8. These use different methods and samples; the detail below explains our assessment.
The hotel is practical for Publika and nearby cafés, restaurants, and amenities, with ride-hailing making trips easy.
Check before bookingThe property is outside central Kuala Lumpur and several supplied reviews describe it as far from downtown or major attractions.
Guest evidence & score details
The hotel is practical for Publika and nearby cafés, restaurants, and amenities, with ride-hailing making trips easy. It sits outside central Kuala Lumpur, so major attractions and public transport are less convenient. Choose it for the northwest-city setting or easy Grab rides, not central sightseeing on foot.
- Walkabilitymeasured from the map6.8
- Sightseeing accessmeasured from the map5.2
- Taxi convenienceguest review evidence8.0
Taxis and ride-hailing21 reviews
7 disliked11 likedlast mentioned Sept 2026
Feeling safe14 reviews
9 disliked5 likedlast mentioned Jul 2026
Walking distance to things12 reviews
3 disliked6 likedlast mentioned Sept 2026
Public transport3 reviews
2 disliked0 likedlast mentioned Aug 2026
What guests liked
Easy walking distance to the local shopping centre
The location is a 15min grab from KLCC and just a few minutes away from Publika
What guests complained about
Reception advised that nearest place to eat was 20 minutes away
The location is about a 20 minute drive by taxi from the CBD (get the Grab app - it's amazing for taxis in Malaysia)
How we got to 6.8
A mixed but usable location: strong local amenities, nearby MITEC access, and practical ride-hailing offset distance from central Kuala Lumpur and the absence of a supplied MRT or BTS station. The provider location score is 8.6, but the supplied evidence supports a more moderate editorial assessment.
Supports the score
- Nearby everyday amenities include a convenience store, cafés, restaurants, bars, and bus stops.
- Publika Shopping Gallery and MITEC-area facilities are within roughly 0.5–0.6 km.
- Ride-hailing is a practical option according to supplied reviews.
Pulls the score down
- The property is outside central Kuala Lumpur and several supplied reviews describe it as far from downtown or major attractions.
- No MRT or BTS station is identified in the supplied nearby data.
- Walkability evidence is mixed: nearby amenities exist, but reviews disagree about how convenient the broader location is.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Can you work or take calls from the room?
Wi-Fi
6.5/10
4 reviews about this · analyzed Oct 2026. Limited evidence: treat this assessment as provisional.
Wi-Fi appears usable for ordinary browsing, and one guest specifically calls it good, but performance evidence is limited.
Check before bookingNo download or upload measurements are supplied.
Guest evidence & score details
Wi-Fi appears usable for ordinary browsing, and one guest specifically calls it good, but performance evidence is limited. There are no supplied speed results and some concern about reliability. It may work for light remote work, but do not depend on it for demanding calls without a backup.
- Reliabilityguest review evidence7.0
- Video callsguest review evidence6.0
Wi-Fi and internet4 reviews
1 disliked2 likedlast mentioned Jun 2026
What guests liked
wifi was good
How we got to 6.5
Supports the score
- Wi-Fi/internet is listed as an available property service.
- The stored corpus includes two detected positive mentions.
Pulls the score down
- No download or upload measurements are supplied.
- Performance evidence is sparse and includes one detected complaint.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is the desk usable for a working day?
Working from the room
5.0/10
9 reviews about this · 1 photos available · analyzed Oct 2026. Limited evidence: treat this assessment as provisional. Confidence is low because the available sources are limited or inconsistent.
The rooms may have a table, but they are not reliably set up for a full working day.
Check before bookingNo supplied evidence confirms a dedicated desk, ergonomic chair, monitor suitability, or outlet placement.
Guest evidence & score details
The rooms may have a table, but they are not reliably set up for a full working day. Guests report a lack of proper desks or suitable workspaces, and outlet and chair details are unclear. Remote workers should bring a flexible setup or choose a hotel with a confirmed business desk.
Desk
Desk and working space5 reviews
4 disliked1 likedlast mentioned Jul 2026
Wi-Fi and internet4 reviews
1 disliked2 likedlast mentioned Jun 2026
What guests liked
From the bell desk to the restaurant to the reception
wifi was good
What guests complained about
There was no proper desk or workspace for anyone needing to work remotely
How we got to 5.0
Ordinary but uncertain: photographs establish tables in some rooms, yet do not confirm dedicated desks or consistent workspace provision. Corpus evidence records more complaints than praise about desk and working space, including a complaint within the current-alert window. Retrieved reviews are relevance-selected rather than representative.
Supports the score
- Rooms commonly show a table that could support laptop use.
- Some supplied reviews describe rooms as large or comfortable.
Pulls the score down
- No supplied evidence confirms a dedicated desk, ergonomic chair, monitor suitability, or outlet placement.
- Workspace complaints are detected in the corpus, including a recent complaint.
Evidence confidence: limited. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is there anywhere to train?
Gym
8.0/10
8.6Agoda · 2,843 ratings
14 reviews about this · analyzed Oct 2026.
The gym is a genuine strength, with guests praising its quality, cleanliness, and views.
Check before bookingDrinking water in the gym was reported unavailable in one supplied review.
Guest evidence & score details
The gym is a genuine strength, with guests praising its quality, cleanliness, and views. Equipment and space are not documented in detail, and one report mentions a lack of drinking water. It is a good choice for travelers who want a solid workout facility, though expectations about facilities should stay practical.
Gym14 reviews
2 disliked11 likedlast mentioned Aug 2026
What guests liked
The gym is impeccably maintained and spotless
What guests complained about
I wish there was a gym
How we got to 8.0
8/10: The facility is documented and supplied guests generally describe it positively, including “Great gym” and “two very good gyms”. The score is moderated by one explicit drinking-water complaint and by missing evidence about equipment, size, condition, and capacity. Corpus statistics record two detected complaints, including one within the last 180 days, but do not establish prevalence.
Supports the score
- A fitness center is listed.
- Supplied reviews describe the gym positively, including “Great gym” and “two very good gyms”.
- One supplied review specifically praises the gym view.
Pulls the score down
- Drinking water in the gym was reported unavailable in one supplied review.
- Equipment, dimensions, natural light, condition, and capacity are not documented.
- The retrieved reviews are relevance-selected and cannot establish complaint prevalence.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is it worth the money?
Price and value
5.5/10
8.7Agoda · 2,843 ratings
39 reviews about this · analyzed Oct 2026.
Guests rate this 8.7 (city average 8.0); our evidence assessment is 5.5. These use different methods and samples; the detail below explains our assessment.
Value is mixed: some guests find the hotel clean and worth the price, while others question its price point. The inconsistent rooms, breakfast, pool, and noise control make the value harder to justify. It suits travelers prioritizing the design, gym, or location near Publika over a uniformly polished stay.
Guest evidence & score details
Value for money39 reviews
21 disliked17 likedlast mentioned Sept 2026
What guests liked
clean and really worth the money
What guests complained about
I don't know if I would say this is worth the price point
Patterns in the reviews we analyzed
What to check before you commit
Patterns from 709 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.
Noise
Higher concern16 of 709 reviews contain a complaint about this.
See the pattern & what to do
16 of 28 classified opinions about this were negative — 57% of these opinions. 15 of those are from the last 730 days. 28 of 709 reviews mention it at all.
There were loud maintenance workers late at night and all day
Very loud drilling activity
the rooms are very loud (we had what we think was a loud industrial aircon unit running continuously next to one of our beds)
What you can do about it
- Request a room away from air-conditioning riser rooms and ask staff to confirm the riser is quiet.
- Ask for a room away from lifts, corridors, and maintenance areas.
- If sleep is critical, report any nighttime noise immediately and request a room change.
Smells and damp
Higher concern10 of 709 reviews contain a complaint about this.
See the pattern & what to do
10 of 12 classified opinions about this were negative — 83% of these opinions. 10 of those are from the last 730 days. 13 of 709 reviews mention it at all.
a very unpleasant smell was coming from the restroom ventilation vent
The room itself had a very bad sanitary smell
Bathroom stinks like urine
Soundproofing between rooms
Moderate concern8 of 709 reviews contain a complaint about this.
See the pattern & what to do
8 of 8 classified opinions about this were negative — 100% of these opinions. 7 of those are from the last 730 days. 8 of 709 reviews mention it at all.
The soundproofing was extremely poor
Due to marble floors and no sound isolation I could hear every single step and sound
Construction and roadworks
Moderate concern5 of 709 reviews contain a complaint about this.
See the pattern & what to do
5 of 8 classified opinions about this were negative — 63% of these opinions. 5 of those are from the last 730 days. 8 of 709 reviews mention it at all.
Very loud drilling activity
Need renovation
Air-conditioning noise
Lower concern4 of 709 reviews contain a complaint about this.
See the pattern & what to do
4 of 4 classified opinions about this were negative — 100% of these opinions. 4 of those are from the last 730 days. 4 of 709 reviews mention it at all.
the rooms are very loud (we had what we think was a loud industrial aircon unit running continuously next to one of our beds)
Totally noisy (probably outside aircondition literally in your room)
Airconditioning was loud at night Didn't receive instructions on where we should park before checking in
Reasons guests were glad they booked
The bright spots in guest feedback
Staff and service
156 reviewers praised it, 63 complained · 71% of opinions positive
Read a guest’s words
Staff are very well trained and their services are impeccable
Cleanliness
89 reviewers praised it, 21 complained · 81% of opinions positive
Read a guest’s words
Housekeeping did a great job of maintaining cleanliness
Views
70 reviewers praised it, 4 complained · 95% of opinions positive
Read a guest’s words
Infinity pool and rooftop bar with beautiful city views
Room size
29 reviewers praised it, 5 complained · 85% of opinions positive
Read a guest’s words
The room was spacious
Coffee
13 reviewers praised it, 5 complained · 72% of opinions positive
Read a guest’s words
Tea and coffee facilities
Get a feel for the neighbourhood
The world outside the lobby
8 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.
Landmarks and transport
- Arté 66 Restaurant & Bar1 min walk
- BilaBila Mart - Arte Mont Kiara1 min walk
- Publika Shopping Gallery7 min walk
- Suvarnabhumi Airport1173.42 km
- Silom1179.96 km
- Asok1180.59 km
- Siam1181.84 km
- Grand Palace1182.83 km
We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.
Explore food, transport and everyday essentials nearby
Eating and drinking
Bars5 mapped · 1 within 5 min
- Arté 66 Restaurant & Bar1 min · 4.6★
- Shi Er 十二9 min · 4.4★
- Sound Bar Solaris9 min · 4.4★
Restaurants5 mapped · 1 within 5 min
- Ronin • Japanese Restobar1 min · 4.9★
- Don の Makase (Solaris)9 min · 4.7★
- NiteSoup深夜炖汤（Solaris）9 min · 4.8★
Cafés and workspaces
Cafés5 mapped · 1 within 5 min
- ALLO Café1 min · 4.4★
- Bread & Bakar6 min · 4.6★
- Keopi & Sul. - Cafe & Bistro Mont Kiara x Keo Kidsland8 min · 4.4★
Coworking5 mapped
- Colony Coworking & Event Space - The MET, Mont Kiara9 min · 4.7★
- Mereka10 min · 4.5★
- Alpha Works KL Office Suite8 min · 3.7★
Everyday essentials
Groceries5 mapped · 1 within 5 min
- BilaBila Mart - Arte Mont Kiara1 min · 4★
- Village Grocer @ MET Galleria Mall7 min · 4.8★
- Ben's Independent Grocer @ Publika9 min · 4.3★
Convenience5 mapped · 1 within 5 min
- BilaBila Mart - Arte Mont Kiara1 min · 4★
- Panas Express MITEC7 min · 2.5★
- 7-Eleven #1567 Solaris Dutamas D48 min · 2.8★
Pharmacies5 mapped
- R Pharmacy Met Galleria7 min · 5★
- CARiNG Pharmacy | Publika, Kuala Lumpur8 min · 4.5★
- Constant Pharmacy (Publika)9 min · 4.9★
Laundry4 mapped
- Jeeves @ Publika Shopping Gallery7 min · 4.8★
- Dobi Valet Publika8 min · 5★
- Pressto Solaris Mont Kiara10 min · 4★
Shopping2 mapped
- Publika Shopping Gallery8 min · 4.2★
- Solaris Mont’Kiara9 min · 4.2★
Getting around
Public transport5 mapped · 3 within 5 min
- Arte Mont Kiara1 min
- SK Kiara Mas3 min · 3★
- Matrade4 min · 2.7★
Exercise
Yoga studios5 mapped
- Hills Pilates - Publika8 min · 4.9★
- Yoga Moment KL8 min · 4.7★
- UTL YOGA STUDIO Kuala Lumpur9 min · 4.7★
Gyms5 mapped
- Anytime Fitness The Met9 min · 4.9★
- MOVE Private Fitness | Personal Training | Publika9 min · 5★
- Coliseum Fitness Club (Solaris, Mont Kiara)9 min · 4.9★
Worth knowing about
Late-night venues2 mapped
- HAUTE Solaris9 min · 4.2★
- The ARK Family Karaoke11 min · 4.4★
Turn the findings into a better stay
Confirm these details before booking
Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.
For your reservation
- Exact room category, bed arrangement and maximum occupancy; requests such as a high floor may not be guaranteed.
- Total price for your dates, including taxes, service fees, breakfast and any deposit.
- Cancellation deadline, payment timing and whether the rate is refundable.
- Current opening hours, closures or extra charges for the facilities you need.
Questions raised by this hotel’s evidence
- Which room locations are quietest, and can a quiet room be guaranteed?
- Is the pool heated, and what are its opening hours?
- Can the curtains be fully opened, and what is the view from these windows?
- Is there a bathtub elsewhere in the bathroom, or is the glass shower the only bathing facility?
Short answers
Common questions about arte by Thomas Chan
Is arte by Thomas Chan noisy?
28 of 709 reviews mention noise. Of the 28 reviewers mentioning it, 16 described a problem and 12 described it positively. These are counts of the collected reviews, not all guests. Separately, 8 reviews mention construction or roadworks nearby, 8 of them in the last two years, most recently 2026-09-26.
Jump to the detailIs there construction near arte by Thomas Chan?
8 collected reviews mention construction, roadworks or building work, first on 2024-11-26 and most recently on 2026-09-26. 5 described it as a complaint. This historical evidence does not establish whether work is continuing today.
Jump to the detailIs arte by Thomas Chan in a good location?
8 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 6 reviewers praise how much is walkable from the door.
Jump to the detailIs breakfast at arte by Thomas Chan worth it?
215 reviews mention breakfast. 71 described it positively and 138 described a problem.
Jump to the detailIs the pool at arte by Thomas Chan any good?
It scores 5.0/10 here. 78 reviews mention the pool, 42 of them as a complaint. The pool exists and is visually distinctive, with rooftop positioning and city views. The overall score is reduced by several supplied reviews describing small or congested pools, limited relaxation space, missing towels, cold water, and maintenance concerns. The retrieved reviews are relevance-selected rather than representative; corpus statistics provide context but not prevalence.
Jump to the detailWho should not book arte by Thomas Chan?
Light sleepers or families needing reliably quiet rooms; Guests expecting consistently polished maintenance and cleanliness; Travellers seeking a central, transit-led sightseeing base; Guests requiring dependable work facilities.
Jump to the detailWorking while you stay
Places to work near arte by Thomas Chan
Reviewed coworking spaces and work-friendly cafés within 3 km in a straight line. Check the actual journey, opening hours and any day-pass or laptop rules before you go.
Beyondto Co.
Coworking space · 1.6 km away · LodgeLens rating 7.9/10
Beyondto Co. is a strong shortlist for writers, independent creatives and small teams who want a sociable workspace without abandoning concentrated work.
Read the review →Common Ground, Mont Kiara
Coworking space · 1.8 km away · LodgeLens rating 6.8/10
Worth shortlisting for a weekday trial, particularly if you value responsive staff, a professional setting and the option to progress to fixed desks.
Read the review →Jerry Coworking Space Hartamas
Coworking space · 2.1 km away · LodgeLens rating 6.5/10
Consider Jerry Hartamas for a trial working day if your priority is a private, minimal workspace with nearby food rather than a social coworking environment.
Read the review →Same neighbourhood, different stay
Other reviewed hotels near arte by Thomas Chan
Hotels we have analysed within about 1.5 km in a straight line. Compare the trade-offs before you choose.
Hyatt Regency Kuala Lumpur at KL Midtown
320 m away · strongest: gym 8.7/10
A strong facilities-led stay with spacious, modern-looking rooms, an excellent gym, good breakfast, and generally positive cleanliness and service evidence.
Read the review →Compare what matters to your stay
Other hotels and focused shortlists
These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.
Hyatt Regency Kuala Lumpur at KL Midtown
Breakfast and dining scores 7.8/10 in our analysis, compared with 4.5/10 here.
Breakfast and dining: 7.8/10 · 109 reviews about this
Trade-off: Sightseeing-focused travelers wanting a walkable central neighborhood
Read the supporting evidence →Domitys Bangsar Kuala Lumpur
Pool scores 8.0/10 in our analysis, compared with 5.0/10 here.
Pool: 8.0/10 · 94 reviews about this
Trade-off: Guests seeking consistently modern, polished rooms
Read the supporting evidence →Komune Living
Pool scores 8.0/10 in our analysis, compared with 5.0/10 here.
Pool: 8.0/10 · 63 reviews about this
Trade-off: Light sleepers
Read the supporting evidence →- Best Kuala Lumpur hotels with a gym12 qualifying hotels in our collection
- Kuala Lumpur hotels with the best service12 qualifying hotels in our collection
Next step
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What supports this review
Read with these limitations
709 reviews analyzed across 8 languages. Latest guest review: October 2026. 351 reviews from the last 12 months. Analysis: October 2026. How our analysis works
Sample dates: May 2024–Oct 2026. Average stay rating 8.3/10, normalized across sources. The latest 12 months average +0.2 points versus the full sample; changing guests and sources can affect this.
- No written Google reviews were collected.
- Some review sources are missing or need refreshing.
Review sources, sample sizes and collection dates
Booking.com537 reviews collectedSource collected · October 2026
Google0 reviews collected · 1,246 advertised by sourceReview evidence unavailable · October 2026
Agoda172 reviews collectedSource collected · October 2026
Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.