Bangkok / The stay, beyond the listing

Emporium Suites by Chatrium

622 Sukhumvit Soi 24

The LodgeLens take

Check the wi-fi findings before booking

A location-led hotel with spacious rooms, strong leisure facilities and generally positive service, but meaningful tradeoffs in dated condition, noise, breakfast and Wi-Fi reliability. Room categories and condition may vary.

Worth checking: 49 of the 4857 reviews in our sample contain a complaint about smells and damp. See the evidence

Published property photos · may not show current condition

Published photos, not an inspection. Confirm the exact room and current facilities.

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Useful findings, with limits Review dates and source coverage affect how much weight to give these findings.See coverage & dates ↗

Who it may suit

  • Travelers prioritizing BTS access, shopping and dining convenience
  • Guests who value large rooms and kitchen facilities
  • Families or leisure travelers wanting a substantial pool and gym
  • Work trips where a basic desk is sufficient and internet is not mission-critical

Strongest: Location and getting around 8.6, Gym 8.5, Pool 7.8

Think twice if

  • Light sleepers without flexibility to request a quieter room
  • Travelers expecting consistently modern, recently renovated bathrooms and furnishings
  • Remote workers requiring dependable video calls or high-speed Wi-Fi
  • Guests seeking premium breakfast quality or highly predictable service recovery

Weakest: Wi-Fi 3.0, Cleanliness and condition 5.0, Sleep and noise 5.5

If it sounds right

Check your dates

We observed USD 123–300 a night on sample dates. Live prices move with the calendar.

We may earn a commission if you book through these links. Commission does not affect our analysis or scores.

Compare the same room, dates and guest count. Check taxes, breakfast and cancellation terms before paying.

Choose the room, not just the hotel

A little care here can change your stay.

Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.

Most reviewed room722 reviews

Deluxe King Room

8.7 /10Average stay rating
14 / 722Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option582 reviews

Grand Deluxe King Room

8.5 /10Average stay rating
21 / 582Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option183 reviews

Grand Deluxe Twin

8.8 /10Average stay rating
4 / 183Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option169 reviews

Executive Deluxe King Room

8.8 /10Average stay rating
6 / 169Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option104 reviews

One Bedroom Suite

9.1 /10Average stay rating
5 / 104Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option88 reviews

Executive Deluxe Twin

8.8 /10Average stay rating
1 / 88Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option65 reviews

One Bedroom Deluxe Suite

9.1 /10Average stay rating
1 / 65Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option59 reviews

2-Bedroom Suite

8.8 /10Average stay rating
1 / 59Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option53 reviews

One-Bedroom Suite

8.4 /10Average stay rating
2 / 53Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option44 reviews

Grand Deluxe Twin Room

8.6 /10Average stay rating
2 / 44Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option33 reviews

2-Bedroom Executive Suite

8.8 /10Average stay rating
1 / 33Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option32 reviews

Executive Deluxe Twin Room

8.6 /10Average stay rating
3 / 32Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option23 reviews

Two Bedroom Executive Suite

7.9 /10Average stay rating
1 / 23Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option23 reviews

Grand Deluxe Room

9.2 /10Average stay rating
0 / 23Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample15 reviews

Run of House

8.8 /10Average stay rating
1 / 15Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample11 reviews

Two-Bedroom Deluxe Suite

8.7 /10Average stay rating
0 / 11Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample11 reviews

Deluxe

8.5 /10Average stay rating
0 / 11Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Make the room request specific

A useful note for the hotel

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A closer look, on your terms

What matters for your stay?

Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.

11 topics · open any evidence panel for guest quotes, photos and how the score was formed.

Will you actually sleep here?

Sleep and noise

5.5/10

357 reviews about this · analyzed Sept 2026.

Sleep is mixed: the beds and pillows are usually comfortable, but noise can be a real problem.

Check before bookingTraffic, construction, mall music, concerts, and occasional internal plumbing or hallway noise are documented.

Guest evidence & score details

Sleep is mixed: the beds and pillows are usually comfortable, but noise can be a real problem. Traffic, construction, mall music, concerts and occasional plumbing or hallway sounds affect some rooms, so this suits sound sleepers less well than guests who prioritize a comfortable bed and convenient location.

  • Bed comfortguest review evidence
    7.5
  • Soundproofingguest review evidence
    4.5
  • Pillowsguest review evidence
    7.5
Beds and pillows169 reviews
25 disliked104 likedlast mentioned Sept 2026
Noise120 reviews
52 disliked51 likedlast mentioned Aug 2026
Construction and roadworks2%
raised by 97 of 4,857last Sept 2026

Guests reporting this gave the whole stay 7.64/10 on average.

Soundproofing between roomsunder 1%
raised by 13 of 4,857last Mar 2025

Those who complained rated the whole stay 5.5/10 on average.

What guests liked

It’s quiet and you can make the rooms very dark which makes for a great night sleep in the comfortable beds

The beds are comfortable and the rooms black out so you can get a deep sleep

What guests complained about

We were placed opposite Skyview Hotel who it turns out have late night pool parties at weekends that are so loud it comes right into the rooms

Booking.com · rated 8/10 · April 2025 · Grand Deluxe King Room

There is a street construction on main road daytime very noisy

Booking.com · rated 9/10 · July 2025 · One Bedroom Deluxe Suite
How we got to 5.5

Ordinary to good sleep potential, reduced by documented and sometimes severe noise exposure. Bed and pillow evidence is mostly favorable, but traffic, construction, events, and room-location effects create meaningful risk for light sleepers.

Supports the score
  • Many supplied reviews describe quiet rooms and comfortable beds.
  • The property lists soundproof rooms.
  • Several reviews praise the mattresses and pillows.
Pulls the score down
  • Traffic, construction, mall music, concerts, and occasional internal plumbing or hallway noise are documented.
  • Noise conditions appear room- and date-dependent.
  • Blackout effectiveness is not established.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

What are the rooms actually like?

Rooms

6.6/10
8.4Agoda · 9,379 ratings

909 reviews about this · 65 photos available · analyzed Sept 2026.

Guests rate this 8.4 (city average 8.8); our evidence assessment is 6.6. These use different methods and samples; the detail below explains our assessment.

The rooms are generally spacious, with comfortable beds and appealing views, but they vary noticeably. Some bathrooms and furnishings feel dated, and room size is not consistent across suites, so check the room category carefully if space and modern finishes matter.

Guest evidence & score details
Room size458 reviews
10 disliked423 likedlast mentioned Sept 2026
Bathrooms318 reviews
193 disliked49 likedlast mentioned Sept 2026
Views257 reviews
14 disliked211 likedlast mentioned Sept 2026
Beds and pillows169 reviews
25 disliked104 likedlast mentioned Sept 2026

What guests liked

The suite is very spacious and very well serviced daily

Booking.com · rated 10/10 · September 2026 · One-Bedroom Suite

The beds are comfortable and the rooms black out so you can get a deep sleep

What guests complained about

Old property with poor amenities .Rooms are small you can’t call that as a family suite

Booking.com · rated 4/10 · June 2024 · Grand Deluxe Twin Room

The pillow is too soft

Booking.com · rated 10/10 · November 2024 · Grand Deluxe Twin Room

Is it clean and well kept?

Cleanliness and condition

5.0/10
8.7Agoda · 9,379 ratings

646 reviews about this · analyzed Sept 2026.

Guests rate this 8.7 (city average 8.9); our evidence assessment is 5.0. These use different methods and samples; the detail below explains our assessment.

Cleanliness is inconsistent, and the hotel often feels older and more worn than its polished marketing suggests.

Check before bookingReviews document dated and worn rooms, including old furniture, bathrooms, carpets and cupboards.

Guest evidence & score details

Cleanliness is inconsistent, and the hotel often feels older and more worn than its polished marketing suggests. Guests praise tidy rooms and housekeeping, but others report stains, odors, pests and maintenance problems; travelers wanting reliably modern, spotless rooms should look elsewhere.

  • Cleanlinessguest review evidence
    6.5
  • Room upkeepguest review evidence
    4.8
  • Common areasphotos and reviews
    5.2
  • Feels currentfrom the photos
    4.2
Cleanliness439 reviews
34 disliked362 likedlast mentioned Sept 2026
Wear and maintenance3%
raised by 138 of 4,857last Sept 2026

Guests reporting this gave the whole stay 7.11/10 on average.

Smells and damp2%
raised by 81 of 4,857last Aug 2026

Those who complained rated the whole stay 5.91/10 on average.

Plumbing, drainage and hot waterunder 1%
raised by 40 of 4,857last Sept 2026

Guests reporting this gave the whole stay 6.92/10 on average.

What guests liked

Have stayed here a few times now and the big room is always clean with a nice comfy bed

What guests complained about

floors in the rooms are black with dirt and put stains all over your socks and babies clothes

Booking.com · rated 3/10 · January 2025 · Two Bedroom Executive Suite

This hotel/apartment complex is quite old and you can see that in the rooms which are quite worn off and old

How we got to 5.0

Score 5.0/10. Overall condition is constrained by documented datedness, wear, odors, pest incidents and maintenance defects, despite meaningful cleanliness praise and some reports of good upkeep. Recent evidence shows renovation concerns remain, while the supplied corpus statistics show no detected cleanliness complaint within the last 180 days; current wear, odor and pest complaints are documented, so confidence is below high.

Supports the score
  • Supplied reviews include multiple direct cleanliness positives, including “room nice everything clean” and “Room is very clean”.
  • Recent evidence describes housekeeping as “top notch” and rooms as “well maintained”.
  • Photographs show clean-looking, orderly rooms and bathrooms, but cannot establish lived-in cleanliness.
Pulls the score down
  • Reviews document dated and worn rooms, including old furniture, bathrooms, carpets and cupboards.
  • Supplied reviews include complaints about odors, cockroaches, stains, untidy toilets and incomplete housekeeping.
  • The supplied photographs are marketing images and cannot verify cleanliness, wear, smell or maintenance during stays.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Do the staff fix things when they go wrong?

Staff and service

7.0/10
8.7Agoda · 9,379 ratings

1,012 reviews about this · 9 photos available · analyzed Sept 2026.

Guests rate this 8.7 (city average 8.7); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.

Staff are usually friendly, welcoming and quick at check-in, but problem-solving is less dependable. Many guests praise helpful service and housekeeping, while some report unhelpful responses or inflexible requests, so routine stays are more likely to impress than complicated ones.

Guest evidence & score details
  • Friendlinessguest review evidence
    7.2
  • Responsivenessguest review evidence
    6.8
  • Check-inguest review evidence
    7.4
  • Problem solvingguest review evidence
    5.8
Staff and service938 reviews
86 disliked778 likedlast mentioned Sept 2026
Check-in and check-out144 reviews
23 disliked75 likedlast mentioned Sept 2026
Housekeeping65 reviews
14 disliked42 likedlast mentioned Sept 2026

What guests liked

we felt very welcomed and the staff were very lovely and helpful

i requested to hotel front desk by mail they helping very fast and everything is smooth when we check in

What guests complained about

Staff unhelpful

Booking.com · rated 2/10 · March 2026 · One-Bedroom Suite

Late checkout refused

Booking.com · rated 8/10 · October 2025 · Deluxe King Room

Is breakfast worth booking?

Breakfast and dining

5.8/10

806 reviews about this · 28 photos available · analyzed Sept 2026.

Breakfast is adequate rather than a clear reason to book, with both Western and Asian choices but uneven quality.

Check before bookingReviews repeatedly describe limited variety, weak coffee, queues, and disappointing value.

Guest evidence & score details

Breakfast is adequate rather than a clear reason to book, with both Western and Asian choices but uneven quality. Guests mention broad selection and friendly service, yet limited variety, queues and weak coffee can make it poor value for anyone expecting a standout buffet.

Breakfast657 reviews
165 disliked313 likedlast mentioned Sept 2026
On-site restaurant and bar212 reviews
29 disliked120 likedlast mentioned Sept 2026
Coffee28 reviews
4 disliked5 likedlast mentioned Aug 2026

What guests liked

Also breakfast is great with ample choices and nice staff

Booking.com · rated 9/10 · August 2026 · One Bedroom Deluxe Suite

Replenished coffee and tea fixings every day

What guests complained about

breakfast was so boring we ended up skipping it most days

But unfortunately the coffee is not good and you can't order normal espresso even for additional money

How we got to 5.8
Supports the score
  • Breakfast buffet presence and a broad spread are documented.
  • Reviews describe both Western and Asian selections.
  • The dining room is shown with substantial seating and windows.
Pulls the score down
  • Reviews repeatedly describe limited variety, weak coffee, queues, and disappointing value.
  • Breakfast quality evidence is mixed and includes recent negative examples.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the pool as good as the photos?

Pool

7.8/10
8.4Agoda · 9,379 ratings

386 reviews about this · 8 photos available · analyzed Sept 2026.

The pool largely lives up to the photos: it is spacious, landscaped, clean-looking and family-friendly.

Check before bookingRecent evidence includes a refurbishment complaint, so current condition may be uneven.

Guest evidence & score details

The pool largely lives up to the photos: it is spacious, landscaped, clean-looking and family-friendly. Refurbishment has occasionally limited access, and music can intrude, but it remains a strong choice for guests who want a proper resort-style pool in the city.

  • Viewfrom 8 photos
    6.5
  • Cleanlinessguest review evidence
    7.5
  • Matches the photosphotos checked against reviews
    7.5
Pool386 reviews
18 disliked332 likedlast mentioned Sept 2026

What guests complained about

The pool was under maintenance the date that we went to enjoy

Booking.com · rated 6/10 · April 2026 · One Bedroom Deluxe Suite
How we got to 7.8

Overall, the pool is a strong feature: it is visibly large and landscaped, with substantial shade and seating, and supplied guests commonly praise its beauty, cleanliness, spaciousness, and family suitability. The score is held below the top tier by documented refurbishment and maintenance limitations, including a recent refurbishment complaint; retrieved reviews are relevance-selected and not prevalence estimates.

Supports the score
  • Large, landscaped outdoor pool with palm trees and substantial lounger areas.
  • Guests describe the pool as beautiful, spacious, clean, and family-friendly.
  • Some guests report city views from the pool area.
Pulls the score down
  • Recent evidence includes a refurbishment complaint, so current condition may be uneven.
  • One supplied review reports intrusive pool-area music.
  • The retrieved material does not establish exact dimensions, depth, water temperature, or reliable crowding levels.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

How well placed is it, really?

Location and getting around

8.6/10
9.5Agoda · 9,379 ratings

926 reviews about this · analyzed Sept 2026.

The location is a major strength, with shopping, dining, groceries and pharmacies nearby and Phrom Phong BTS very close.

Check before bookingTraffic, construction, events and nightlife can create noise.

Guest evidence & score details

The location is a major strength, with shopping, dining, groceries and pharmacies nearby and Phrom Phong BTS very close. The trade-off is a busy setting with traffic, construction and occasional nightlife noise, so it suits explorers and transit users more than guests seeking a quiet neighborhood.

  • Walkabilitymeasured from the map
    9.3
  • Sightseeing accessmeasured from the map
    8.8
  • Taxi convenienceguest review evidence
    7.4
  • Neighbourhood quietguest review evidence
    5.8
Public transport809 reviews
5 disliked684 likedlast mentioned Sept 2026
Walking distance to things168 reviews
11 disliked128 likedlast mentioned Sept 2026
Taxis and ride-hailing72 reviews
9 disliked41 likedlast mentioned Sept 2026
Feeling safe57 reviews
9 disliked36 likedlast mentioned Sept 2026

What guests liked

Also several excellent shopping malls in a few minutes walk

Booking.com · rated 10/10 · April 2026 · One Bedroom Deluxe Suite

Perfect location connected to mall and metro station + in front of park

What guests complained about

main road leading to hotel is a nightmare for drivers....have to commute by bts

It is not good to tae taxi as the traffic on Sukhumvit is very bad

How we got to 8.6

The score combines access to nearby places, transport and sightseeing. Nearby-place counts and distances come from the stored Google Maps/POI scrape; guest reviews supply the practical walkability and taxi context.

Supports the score
  • Excellent access to shopping, dining, groceries and pharmacies.
  • Public transport is very convenient, with Phrom Phong BTS about 164 metres away.
  • Reviews strongly support the location and nearby amenities.
Pulls the score down
  • Traffic, construction, events and nightlife can create noise.
  • Some recent evidence flags safety-related concerns, although the evidence does not establish prevalence.
  • BTS access is documented, but MRT access is not.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Can you work or take calls from the room?

Wi-Fi

3.0/10

141 reviews about this · analyzed Sept 2026.

Wi-Fi is the hotel’s clearest weakness and is not reliable enough to assume you can work or take calls smoothly.

Check before bookingSupplied reviews report slow, unstable, weak, or unavailable Wi-Fi, including a recent complete outage.

Guest evidence & score details

Wi-Fi is the hotel’s clearest weakness and is not reliable enough to assume you can work or take calls smoothly. Some guests report good service, but others describe slow, unstable or unavailable internet, so remote workers should have a backup connection.

  • Reliabilityguest review evidence
    3.0
  • Video callsguest review evidence
    3.0
Wi-Fi and internet141 reviews
50 disliked37 likedlast mentioned Aug 2026

What guests liked

Air-conditioning in the room was good and Wi-Fi signal was excellent

What guests complained about

Internet access is not included and was pricey ($15USD for 24hrs)

How we got to 3.0
Supports the score
  • Internet is listed as an available hotel facility.
  • Some supplied reviews describe stable or good internet.
Pulls the score down
  • Supplied reviews report slow, unstable, weak, or unavailable Wi-Fi, including a recent complete outage.
  • No measured speeds were supplied.
  • Some reviews report internet charges, though this may reflect older policies.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the desk usable for a working day?

Working from the room

7.0/10

152 reviews about this · 10 photos available · analyzed Sept 2026.

The rooms can support a workday, with natural light and a desk or dining table in some layouts.

Check before bookingWorkspace format varies: some rooms show a desk, while others primarily show a dining table.

Guest evidence & score details

The rooms can support a workday, with natural light and a desk or dining table in some layouts. Workspace quality varies, chairs and sockets are not ideal, and unreliable Wi-Fi undermines the setup, so it is better for light work than demanding remote work.

  • Chairfrom 10 photos
    6.0
  • Natural lightfrom 10 photos
    8.0
Wi-Fi and internet141 reviews
50 disliked37 likedlast mentioned Aug 2026
Desk and working space12 reviews
3 disliked4 likedlast mentioned Jun 2025

What guests liked

Air-conditioning in the room was good and Wi-Fi signal was excellent

What guests complained about

Multi-country sockets at the writing desk are too close to each other such that 2 plugs can be plugged in

Booking.com · rated 9/10 · November 2023 · Grand Deluxe King Room

Internet access is not included and was pricey ($15USD for 24hrs)

How we got to 7.0

Good documented workspace provision: some images show a dedicated desk and office chair, and a recent supplied review calls the work desk helpful. The score is reduced because other rooms use a dining table, dimensions are unavailable, and a supplied review reports poorly arranged desk sockets. Marketing photography cannot establish day-to-day comfort or usability.

Supports the score
  • Dedicated desk and office chair are shown in some rooms.
  • Large windows provide substantial natural light.
  • Some reviews describe the rooms and work setup as spacious and helpful.
Pulls the score down
  • Workspace format varies: some rooms show a desk, while others primarily show a dining table.
  • A supplied review reports that desk sockets are too close together and lack nearby LAN points.
  • Desk and chair dimensions, ergonomic specification, and monitor suitability are unverified.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is there anywhere to train?

Gym

8.5/10
8.4Agoda · 9,379 ratings

176 reviews about this · 2 photos available · analyzed Sept 2026.

The gym is a genuine strength, with a broad-looking range of cardio and strength equipment, good light and a pleasant outlook.

Check before bookingExact equipment counts and equipment condition are not verifiable from the supplied evidence.

Guest evidence & score details

The gym is a genuine strength, with a broad-looking range of cardio and strength equipment, good light and a pleasant outlook. Temporary refurbishment has reduced the experience at times, but guests focused on training should find it more capable than the typical hotel gym.

Gym176 reviews
7 disliked161 likedlast mentioned Sept 2026

What guests liked

The best equipped gym in the area

Booking.com · rated 8/10 · August 2026 · Executive Deluxe King Room

What guests complained about

The gym is undergoing a refurb and the temp gym was not good for a 5* Hotel

How we got to 8.5

A strong overall score is supported by visible cardio and strength areas, natural light, a recent review calling it exceptionally equipped, and predominantly praise-classified corpus mentions. Confidence is reduced because exact counts, current condition, and crowding are not established, while older refurbishment complaints remain historical limitations.

Supports the score
  • Well-equipped gym with visible cardio and strength equipment.
  • Natural light and landscaped outlook are visible.
  • Recent supplied reviews describe the gym positively.
Pulls the score down
  • Exact equipment counts and equipment condition are not verifiable from the supplied evidence.
  • Historical reviews mention refurbishment or temporary-gym limitations; current applicability is uncertain.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is it worth the money?

Price and value

6.5/10
8.3Agoda · 9,379 ratings

186 reviews about this · analyzed Sept 2026.

Guests rate this 8.3 (city average 8.4); our evidence assessment is 6.5. These use different methods and samples; the detail below explains our assessment.

Value is reasonable when you use the location, space and facilities, but the hotel is not consistently a bargain. Some guests call it good value, while others feel prices have risen too far, so it makes most sense when location and suite-style accommodation are priorities.

Guest evidence & score details
Value for money186 reviews
45 disliked89 likedlast mentioned Sept 2026

What guests liked

Great Value for money

Booking.com · rated 7/10 · May 2026 · Grand Deluxe King Room

What guests complained about

This hotel has become extremely overpriced over the years just due to their location

Patterns in the reviews we analyzed

What to check before you commit

Patterns from 4,857 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.

Smells and damp

Higher concern

49 of 4,857 reviews contain a complaint about this.

See the pattern & what to do

49 of 55 classified opinions about this were negative — 89% of these opinions. 26 of those are from the last 730 days. 81 of 4857 reviews mention it at all.

the room I was first given smelled bad (moldy?)

Booking.com · rated 10/10 · March 2026 · Grand Deluxe King Room

Atmosphere & Maintenance:** The hallway had a persistent musty smell

Entire hallway stinks of smoke

Booking.com · rated 3/10 · January 2025 · Two Bedroom Executive Suite

Noise

Higher concern

52 of 4,857 reviews contain a complaint about this.

See the pattern & what to do

52 of 103 classified opinions about this were negative — 50% of these opinions. 22 of those are from the last 730 days. 120 of 4857 reviews mention it at all.

We were placed opposite Skyview Hotel who it turns out have late night pool parties at weekends that are so loud it comes right into the rooms

Booking.com · rated 8/10 · April 2025 · Grand Deluxe King Room

the location is extremely noisy at night with many bars and night clubs located on adjacent buildings

Booking.com · rated 1/10 · November 2024 · Grand Deluxe King Room

The only issue is that on week ends the noise from the night clubs is very loud and goes on till about 2am

What you can do about it
  • Request a room away from the main road and mall or concert-facing sides.
  • Ask for a higher-floor room away from construction and housekeeping areas.
  • Request a quiet room and confirm whether nearby construction or events are scheduled.
  • If highly noise-sensitive, avoid dates with reported concerts or major construction.

Construction and roadworks

Higher concern

66 of 4,857 reviews contain a complaint about this.

See the pattern & what to do

66 of 70 classified opinions about this were negative — 94% of these opinions. 19 of those are from the last 730 days. 97 of 4857 reviews mention it at all.

There is a street construction on main road daytime very noisy

Booking.com · rated 9/10 · July 2025 · One Bedroom Deluxe Suite

There was a renovating in the floor I stayed

Booking.com · rated 4/10 · March 2025 · Deluxe King Room

We also called ahead of the booking and asked if any remodeling was happening or construction and were lied to and told no

Insects and pests

Higher concern

34 of 4,857 reviews contain a complaint about this.

See the pattern & what to do

34 of 36 classified opinions about this were negative — 94% of these opinions. 10 of those are from the last 730 days. 38 of 4857 reviews mention it at all.

We found a cockroach in the room

Found a living roach in the room - see photo

Booking.com · rated 7/10 · January 2024 · Executive Deluxe King Room

There was a cockroach in our closet!

Plumbing, drainage and hot water

Higher concern

20 of 4,857 reviews contain a complaint about this.

See the pattern & what to do

20 of 25 classified opinions about this were negative — 80% of these opinions. 8 of those are from the last 730 days. 40 of 4857 reviews mention it at all.

Hot water took an age to get to the tap

Booking.com · rated 1/10 · September 2026 · Grand Deluxe King Room

water pressure was terrible

and unfortunately you could not shower without flooding the bathroom floor

Reasons guests were glad they booked

The bright spots in guest feedback

Public transport

684 reviewers praised it, 5 complained · 99% of opinions positive

Read a guest’s words

Perfect location connected to mall and metro station + in front of park

Room size

423 reviewers praised it, 10 complained · 98% of opinions positive

Read a guest’s words

The suite is very spacious and very well serviced daily

Booking.com · rated 10/10 · September 2026 · One-Bedroom Suite

Get a feel for the neighbourhood

The world outside the lobby

41 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.

Landmarks and transport

  • Emporium1 min walk
  • Benchasiri Park1.5 min walk
  • EmQuartier2.5 min walk
  • Phrom Phong BTS Station2.1 min walk
  • EmSphere4.5 min walk
  • Asok18 min walk
  • Silom3.71 km
  • Siam4.06 km

We have no confirmed BTS or MRT station in this map sample. Check the public-transport places below and verify the route to your destinations; other rail lines may serve the area.

Explore food, transport and everyday essentials nearby

Eating and drinking

Bars5 mapped · 5 within 5 min

Cafés and workspaces

Coworking5 mapped · 2 within 5 min
Cafés5 mapped · 2 within 5 min

Everyday essentials

Groceries5 mapped · 3 within 5 min
Shopping5 mapped · 3 within 5 min
Pharmacies5 mapped · 5 within 5 min
Convenience5 mapped · 4 within 5 min

Getting around

Public transport5 mapped · 5 within 5 min

Exercise

Bouldering & climbing2 mapped · 1 within 5 min
Yoga studios5 mapped

Green space

Parks4 mapped · 1 within 5 min

Worth knowing about

Large event venues1 mapped · 1 within 5 min
Late-night venues5 mapped · 3 within 5 min

Within 500 m: UOB LIVE (5 min), Lounge BARON (5 min), Rocky B's Chill Bar & Social Club (5 min), Nalu Nani Thai Food, Drinks & Karaoke (5 min). Late-night venues this close are worth knowing about if you are a light sleeper.

Turn the findings into a better stay

Confirm these details before booking

Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.

For your reservation

  • Exact room category, bed arrangement and maximum occupancy; requests such as a high floor may not be guaranteed.
  • Total price for your dates, including taxes, service fees, breakfast and any deposit.
  • Cancellation deadline, payment timing and whether the rate is refundable.
  • Current opening hours, closures or extra charges for the facilities you need.

Questions raised by this hotel’s evidence

  • Which room locations are quietest, and can a quiet room be guaranteed?
  • Is the in-room Wi-Fi currently reliable for video calls, and is a recent speed test available?
  • How much of the pool deck is shaded during the afternoon?
  • Does this suite have a separate bedroom option or only the open-plan layout?

Observations for specific dates, not a quote

What it costs

These are historical observations, not live availability. Room types, occupancy, taxes and cancellation rules may differ between samples. Check the final total with the provider.

USD 123–300per night on sampled dates · historical observations

See sample dates and recorded rates
USD 3002026-12-29 → 2026-12-31google_travel
USD 1262026-11-29 → 2026-12-01google_travel
USD 1232026-10-14 → 2026-10-16google_travel
USD 1232026-10-30 → 2026-11-01google_travel

Good value when: Likely strongest on lower-priced dates and when room space and location are priorities.

Poor value when: Less compelling when rates approach $300 nightly or when guests expect newer rooms, stronger breakfast, or premium service.

Short answers

Common questions about Emporium Suites by Chatrium

Is Emporium Suites by Chatrium noisy?

120 of 4857 reviews mention noise. Of the 120 reviewers mentioning it, 52 described a problem and 51 described it positively. These are counts of the collected reviews, not all guests. Separately, 97 reviews mention construction or roadworks nearby, 26 of them in the last two years, most recently 2026-09-29.

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Is there construction near Emporium Suites by Chatrium?

97 collected reviews mention construction, roadworks or building work, first on 2009-04-18 and most recently on 2026-09-29. 66 described it as a complaint. This historical evidence does not establish whether work is continuing today.

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Is Emporium Suites by Chatrium in a good location?

41 mapped places sit within a five-minute walk. No BTS or MRT station was identified in the mapped data. Check other rail services and practical routes before booking. 128 reviewers praise how much is walkable from the door.

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Is breakfast at Emporium Suites by Chatrium worth it?

657 reviews mention breakfast. 313 described it positively and 165 described a problem.

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How is the Wi-Fi at Emporium Suites by Chatrium?

Only 141 of 4857 reviews mention it at all, 50 of them as a complaint — thin evidence either way, which is itself worth knowing if you need to work.

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Is the pool at Emporium Suites by Chatrium any good?

It scores 7.8/10 here. 386 reviews mention the pool, 18 of them as a complaint. Overall, the pool is a strong feature: it is visibly large and landscaped, with substantial shade and seating, and supplied guests commonly praise its beauty, cleanliness, spaciousness, and family suitability. The score is held below the top tier by documented refurbishment and maintenance limitations, including a recent refurbishment complaint; retrieved reviews are relevance-selected and not prevalence estimates.

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How much does Emporium Suites by Chatrium cost per night?

Rates we observed for the listed sample dates ran USD 123 to USD 300 a night, with a midpoint around USD 124. Prices move with dates and room type.

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Who should not book Emporium Suites by Chatrium?

Light sleepers without flexibility to request a quieter room; Travelers expecting consistently modern, recently renovated bathrooms and furnishings; Remote workers requiring dependable video calls or high-speed Wi-Fi; Guests seeking premium breakfast quality or highly predictable service recovery.

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Compare what matters to your stay

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What supports this review

Read with these limitations

4,857 reviews analyzed across 8 languages. Latest guest review: September 2026. 433 reviews from the last 12 months. Analysis: September 2026. How our analysis works

Sample dates: Aug 2007–Sept 2026. Average stay rating 8.5/10, normalized across sources. The latest 12 months average +0.3 points versus the full sample; changing guests and sources can affect this.

  • No written Google reviews were collected.
  • Some review sources are missing or need refreshing.
Review sources, sample sizes and collection dates
Booking.com417 reviews collectedSource collected · September 2026
Google0 reviews collected · 1,698 advertised by sourceReview evidence unavailable · September 2026
Agoda4,440 reviews collectedSource collected · September 2026

Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.

How this page was made

We hold 4,857 reviews for this property and analyzed 4,857 reviews across 8 languages. Text matching and AI interpretation can miss nuance, sarcasm or translations. Repeated experiences, larger samples and independent sources are more useful than a single vivid quote.

Quotes, however, are only ever drawn from the 2,345 English reviews. Machine-translating a guest’s sentence would change their original wording.

We count mentions using text patterns. Complaints can come from a reviewer’s “disliked” field or negative wording in their review. These counts describe the reviews we hold, not the proportion of all guests who experienced an issue. “Recent” means the last 730 days.

Scores, section explanations and photo descriptions come from a model reading the source material using AI, last run 30 September 2026. Published photos may be old, staged or incomplete; AI cannot measure a room or verify a facility is currently open. Nearby places are mapped within 1500 m; walking times are estimates, not checked routes. Prices are observations for sample dates and will move.

We link to a review or its source page when an address is available. Source, rating, and month accompany quotes to help you locate them. Some links open a collection of reviews rather than the individual quote.