Da Nang / The stay, beyond the listing
19 Truong Sa, Hoa Hai Ward, Ngu Hanh Son
The LodgeLens take
Check the sleep and noise findings before booking
A beachfront resort with spacious rooms, extensive pools, broad breakfast variety, friendly staff in many stays, and strong reported Wi-Fi. The main tradeoffs are weak sleep reliability, mixed maintenance and housekeeping, limited gym quality, resort isolation, and uncertain value at higher rates.
Worth checking: 24 of the 634 reviews in our sample contain a complaint about construction and roadworks. See the evidence
Published property photos · may not show current condition
Seen from USD 120 a night on sample dates
Weakest: Sleep and noise 4.0, Gym 4.0, Cleanliness and condition 5.0
If it sounds right
We observed USD 120–182 a night on sample dates. Live prices move with the calendar.
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Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.
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A closer look, on your terms
Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.
11 topics · open any evidence panel for guest quotes, photos and how the score was formed.
Will you actually sleep here?
119 reviews about this · analyzed Oct 2026.
Sleep is a weak point: the resort can feel peaceful, but thin walls and outside noise regularly get in the way.
Check before bookingMultiple supplied reviews report noise from construction, corridors, restaurants, and neighboring rooms.
Sleep is a weak point: the resort can feel peaceful, but thin walls and outside noise regularly get in the way. Guests report construction, restaurant activity, corridors and neighbouring rooms disturbing them, while beds and pillows suit some but not others. Light sleepers should request a quiet room away from restaurants and works.
Those who complained rated the whole stay 6.04/10 on average.
Guests reporting this gave the whole stay 7.44/10 on average.
quiet
Our ocean view room was spacious and the bed very comfortable – a great place to relax
Room was so noisy from restaurant below - staff moving tables and chairs up Until midnight
Construction work at 8 am Room next to loud children
Sleep quality is below ordinary because the supplied evidence documents substantial noise transmission, construction and event disturbance, and mixed bed and pillow comfort. Positive reports of quiet and relaxation prevent a very low score, but recent complaints include broken sleep and inability to rest. The retrieved reviews are relevance-selected, not prevalence estimates; corpus statistics provide lower-bound context only.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
What are the rooms actually like?
149 reviews about this · 47 photos available · analyzed Oct 2026.
The rooms are generally spacious and can have excellent views, but the finish is inconsistent. Guests praise the generous size, outdoor showers and ocean views, while hard beds and disappointing bathrooms drag down the experience. Choose one for space and scenery rather than polished, uniformly comfortable interiors.
Outdoor shower was amazing and the overall room was huge
Our ocean view room was spacious and the bed very comfortable – a great place to relax
The room was big
Bed is hard as rock (for me)
Is it clean and well kept?
164 reviews about this · analyzed Oct 2026.
Cleanliness is mixed, and the property does not always feel well maintained.
Check before bookingRecent reviews document dust, stains, odors, incomplete housekeeping, dirty dining areas, and delayed cleaning.
Cleanliness is mixed, and the property does not always feel well maintained. Many guests find rooms clean, but others report dust, stains, damp smells, incomplete housekeeping and worn fixtures, with common areas also needing attention. It suits travellers who value the resort setting more than a consistently fresh, modern finish.
Those who complained rated the whole stay 5.57/10 on average.
Guests reporting this gave the whole stay 6.92/10 on average.
Those who complained rated the whole stay 4.8/10 on average.
Very clean hotel
We stayed at The Level and were disappointed with the cleanliness and standard of finishing in our suite on arrival and throughout our stay
The property itself is extremely tired looking - definitely needs some TLC
Score 5.0/10. Overall condition is mixed: cleanliness has substantial positive evidence but also recent concrete failures; maintenance and datedness are weaker, with stored-corpus complaints and recent reports of worn, broken, or refurbishment-needed elements. No reliable deterioration trend can be established because the supplied evidence is selected and heterogeneous.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Do the staff fix things when they go wrong?
310 reviews about this · 3 photos available · analyzed Oct 2026.
Staff are usually friendly, but service does not reliably solve problems quickly. Guests praise attentive team members, while check-in delays and uneven housekeeping or follow-through can frustrate. Expect warmth more consistently than efficiency, especially when something goes wrong.
The staff were also friendly and attentive to our needs
Hung and Huyen were helpful in checking us in - we checked in a bit earlier than usual thanks to them
the staff did not feel particularly welcoming or attentive
Check in at reception was poor - we arrived around 1130pm and has to wait a long time
Is breakfast worth booking?
256 reviews about this · 25 photos available · analyzed Oct 2026.
Breakfast is a reasonable choice, with a broad buffet of international and Asian food, but the experience can be chaotic.
Check before bookingSome supplied reviews report crowding, slow clearing of tables, inconsistent food quality, and limited vegetarian or vegan choices.
Breakfast is a reasonable choice, with a broad buffet of international and Asian food, but the experience can be chaotic. Guests enjoy the range and coffee, while crowded seating, uncleared tables, uneven quality and limited vegetarian or vegan options hold it back. Book it if convenience matters, but diners seeking consistently smooth service may prefer eating out.
The breakfast was excellent with delicious options for all
Best salted coffee at breakfast
The breakfast there were so many tables left with dirty plates and the staff were too slow to clean them - making seating option limited
Disappointed one of the restaurants was closed - renovation I think - this reduced the in-hotel dining options to beach cafe or the same restaurant we had breakfast at
Overall breakfast and dining are clearly usable and often praised for buffet breadth, but crowding, inconsistent execution and weak value prevent a high score. The assessment relies on supplied reviews and corpus statistics; retrieved reviews are relevance-selected rather than representative.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is the pool as good as the photos?
164 reviews about this · 11 photos available · analyzed Oct 2026.
The pool area is one of the resort’s stronger features, with attractive beachfront views and family-friendly pools.
Check before bookingSome supplied reviews report pool closures, refurbishment, maintenance defects, chlorine intensity, limited seating, and restricted opening hours.
The pool area is one of the resort’s stronger features, with attractive beachfront views and family-friendly pools. Guests commonly describe the pools as large, clean and relaxing, though closures, maintenance issues, limited seating and slow pool service sometimes spoil the experience. It is a good fit for a resort break, provided your stay does not overlap with refurbishment.
Beach and pool was excellent
Service around the pool was slow
A strong pool proposition is supported by seven listed outdoor pools, oceanfront imagery, and multiple supplied positive guest accounts. The score is reduced by documented closures, refurbishment, maintenance defects, limited seating, chlorine concerns, and restricted hours. Recent complaints exist within the last 180 days, but the supplied retrieval is not prevalence-representative.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
How well placed is it, really?
63 reviews about this · analyzed Oct 2026.
This is a quiet beachfront resort location, not a convenient base for exploring central Da Nang.
Check before bookingReviews repeatedly describe the property as far from central Da Nang and requiring taxis or ride-hailing.
This is a quiet beachfront resort location, not a convenient base for exploring central Da Nang. The private beach and nearby cafés are appealing, but guests often rely on taxis or ride-hailing because shops and the city centre are not close. Choose it for relaxation and resort facilities, not walkability.
You can walk to Marble Mountain from the resort
access to public transport
no convenience stores or shops within walking distance so it’s not the most practical location if you need anything quickly
A bit gar away from city centre and required a taxi ride each time you had to go to anywhere
A strong beachfront resort location with nearby dining and a quiet setting, but weak central-city walkability and reliance on taxis reduce convenience. The score reflects the trade-off between resort access and urban access.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Can you work or take calls from the room?
5 reviews about this · analyzed Oct 2026.
Wi-Fi looks good enough for normal work and calls, with guests praising its reliability and coverage.
Check before bookingNo measured download or upload speeds were supplied.
Wi-Fi looks good enough for normal work and calls, with guests praising its reliability and coverage. There are no supplied speed tests or direct confirmation of video-call performance, so heavy remote work remains less certain. It should suit light-to-moderate connectivity needs.
Very good internet
8/10: Wi-Fi is listed as available, supplied guests describe it as good, and one review reports efficient coverage across hotel spaces. The score is not higher because no measured speeds or direct video-call evidence were supplied.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is the desk usable for a working day?
8 reviews about this · 3 photos available · analyzed Oct 2026. Limited evidence: treat this assessment as provisional. Confidence is low because the available sources are limited or inconsistent.
The room has a desk, but it is not established as a comfortable full-day workstation.
Check before bookingNo supplied evidence establishes desk dimensions, chair ergonomics, nearby outlets, monitor suitability, or sustained working comfort.
The room has a desk, but it is not established as a comfortable full-day workstation. There is little evidence about chair quality, space, outlets or monitor use, and some workspace-related feedback is negative. It is fine for occasional laptop use, not an assured choice for working remotely.
Very good internet
the amount of apology letters we could see go out daily on the information desk was insane
A desk is listed and a room image shows a table, so a usable workspace appears to exist. However, the supplied evidence does not establish its size, seating quality, power access, or monitor suitability; stored-corpus statistics also record 2 complaints among 3 detected mentions, with complainers averaging 4.5/10. This supports an ordinary rather than strong score.
Evidence confidence: limited. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is there anywhere to train?
25 reviews about this · 1 photos available · analyzed Oct 2026.
The gym is a clear weakness: it exists, but guests often find it small, crowded, outdated and limited mainly to cardio equipment.
Check before bookingMultiple supplied reviews describe the gym as small, limited, outdated, or poor quality.
The gym is a clear weakness: it exists, but guests often find it small, crowded, outdated and limited mainly to cardio equipment. Some visitors consider it adequate, yet the lack of a stronger, better-maintained setup is a recurring drawback. Bring modest expectations or plan to train elsewhere.
Gym onsite was good
very small gym that was constantly crowded with few machines that were very old and definitely need servicing
Score 4/10. The gym is documented as present and visibly has several cardio machines, but supplied guest evidence includes “Needs a bigger gym,” “didn’t have that much machines or working out area,” and “tiny with limited equipment.” Corpus statistics also detect 18 complaint mentions, with the latest within the current 180-day alert window. The retrieved reviews are relevance-selected rather than representative, and the photograph cannot establish cleanliness, wear, or actual operating quality.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is it worth the money?
43 reviews about this · analyzed Oct 2026.
Value is inconsistent and leans disappointing when service or maintenance falls short. Some guests find the stay worthwhile, but others feel comparable hotels offer better service at lower prices. It makes the most sense for travellers who will use the beach and pools heavily rather than those seeking polished luxury.
Amazing service and value for money everything was perfect
Not worth the money - we had much better service at hotels we paid half the price for
Patterns in the reviews we analyzed
Patterns from 634 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.
24 of 634 reviews contain a complaint about this.
24 of 29 classified opinions about this were negative — 83% of these opinions. 23 of those are from the last 730 days. 29 of 634 reviews mention it at all.
Recent guest evidence indicates ongoing construction and renovation, including noise, disrupted sleep, and reduced amenities.
Construction work at 8 am Room next to loud children
and there was some construction work ongoing during our stay
We weren’t told about all the building work that was being undertaken before we got there
25 of 634 reviews contain a complaint about this.
25 of 58 classified opinions about this were negative — 43% of these opinions. 22 of those are from the last 730 days. 59 of 634 reviews mention it at all.
Room was so noisy from restaurant below - staff moving tables and chairs up Until midnight
Noisy room at noon and night
too noisy in the hallway and adjacent rooms
13 of 634 reviews contain a complaint about this.
13 of 14 classified opinions about this were negative — 93% of these opinions. 13 of those are from the last 730 days. 15 of 634 reviews mention it at all.
Smell of damp in bedroom
the elevators smell terrible
The rooms were a little musty upon first checking in
9 of 634 reviews contain a complaint about this.
9 of 10 classified opinions about this were negative — 90% of these opinions. 9 of those are from the last 730 days. 10 of 634 reviews mention it at all.
Rooms were not soundproof
soundproofing is very poor
could hear everything in the room next door
5 of 634 reviews contain a complaint about this.
5 of 5 classified opinions about this were negative — 100% of these opinions. 4 of those are from the last 730 days. 5 of 634 reviews mention it at all.
The first shower began to flood the bathroom floor
Also the shower flooded
Reasons guests were glad they booked
208 reviewers praised it, 78 complained · 73% of opinions positive
The staff were also friendly and attentive to our needs
168 reviewers praised it, 46 complained · 79% of opinions positive
The breakfast was excellent with delicious options for all
106 reviewers praised it, 28 complained · 79% of opinions positive
Very clean hotel
50 reviewers praised it, 1 complained · 98% of opinions positive
Outdoor shower was amazing and the overall room was huge
Get a feel for the neighbourhood
6 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.
We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.
Turn the findings into a better stay
Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.
Observations for specific dates, not a quote
These are historical observations, not live availability. Room types, occupancy, taxes and cancellation rules may differ between samples. Check the final total with the provider.
USD 120–182per night on sampled dates · historical observations
Good value when: Likely better value at the lower observed rates, especially when guests use the resort facilities and included breakfast or lounge benefits. Supplied reviews describe the stay as good value, with positive comments about rooms, breakfast, facilities and service.
Poor value when: Value appears weaker at higher rates or when relying on paid resort dining and services. Supplied reviews specifically describe food and services as overpriced, and one recent complaint said the price and quality were not in balance.
Short answers
59 of 634 reviews mention noise. Of the 59 reviewers mentioning it, 25 described a problem and 33 described it positively. These are counts of the collected reviews, not all guests. Separately, 29 reviews mention construction or roadworks nearby, 27 of them in the last two years, most recently 2026-09-27.
Jump to the detail29 collected reviews mention construction, roadworks or building work, first on 2024-09-07 and most recently on 2026-09-27. 24 described it as a complaint. This historical evidence does not establish whether work is continuing today.
Jump to the detail6 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 10 reviewers praise how much is walkable from the door.
Jump to the detail215 reviews mention breakfast. 168 described it positively and 46 described a problem.
Jump to the detailOnly 5 of 634 reviews mention it at all, 0 of them as a complaint — thin evidence either way, which is itself worth knowing if you need to work.
Jump to the detailIt scores 7.0/10 here. 164 reviews mention the pool, 70 of them as a complaint. A strong pool proposition is supported by seven listed outdoor pools, oceanfront imagery, and multiple supplied positive guest accounts. The score is reduced by documented closures, refurbishment, maintenance defects, limited seating, chlorine concerns, and restricted hours. Recent complaints exist within the last 180 days, but the supplied retrieval is not prevalence-representative.
Jump to the detailRates we observed for the listed sample dates ran USD 120 to USD 182 a night, with a midpoint around USD 125. Prices move with dates and room type.
Jump to the detailLight sleepers who need dependable sound insulation; Guests seeking a central, walkable urban neighborhood; Serious gym users requiring substantial strength equipment; Travelers unwilling to tolerate maintenance or housekeeping variability.
Jump to the detailSame neighbourhood, different stay
Hotels we have analysed within about 1.5 km in a straight line. Compare the trade-offs before you choose.
580 m away · strongest: rooms 7.4/10
A spacious beachfront resort with attractive pools, views, balconies and varied breakfast, but the experience is materially inconsistent.
Read the review →900 m away · strongest: breakfast and dining 8.0/10
A strong resort-style stay for spacious rooms, pools, beach access, breakfast variety and gym facilities, but with meaningful uncertainty around maintenance, noise, service consistency, connectivity and location convenience.
Read the review →Compare what matters to your stay
These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.
Gym scores 8.5/10 in our analysis, compared with 4.0/10 here.
Gym: 8.5/10 · 19 reviews about this
Trade-off: Light sleepers or travelers needing dependable sound insulation.
Read the supporting evidence →Gym scores 8.0/10 in our analysis, compared with 4.0/10 here.
Gym: 8.0/10 · 16 reviews about this
Trade-off: Light sleepers who require dependable sound insulation
Read the supporting evidence →Gym scores 7.5/10 in our analysis, compared with 4.0/10 here.
Gym: 7.5/10 · 6 reviews about this
Trade-off: Remote workers needing dependable video calls
Read the supporting evidence →Next step
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What supports this review
634 reviews analyzed across 8 languages. Latest guest review: October 2026. 315 reviews from the last 12 months. Analysis: October 2026. How our analysis works
Sample dates: Jul 2024–Oct 2026. Average stay rating 8.3/10, normalized across sources. The latest 12 months average -0.1 points versus the full sample; changing guests and sources can affect this.
Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.