Da Nang / The stay, beyond the listing

KOI Resort & Residence Da Nang - Inclusive Spa access

11 Trường Sa

The LodgeLens take

Check the sleep and noise findings before booking

A spacious beachfront resort with attractive pools, views, balconies and varied breakfast, but the experience is materially inconsistent. Construction, noise, cleanliness, maintenance, crowding and service failures create meaningful risk.

Worth checking: 21 of the 638 reviews in our sample contain a complaint about smells and damp. See the evidence

Published property photos · may not show current condition

Published photos, not an inspection. Confirm the exact room and current facilities.

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Useful findings, with limits Review dates and source coverage affect how much weight to give these findings.See coverage & dates ↗

Who it may suit

  • Travellers prioritising spacious rooms, beachfront access, pools and views
  • Families or resort-focused stays willing to tolerate operational variability
  • Guests who can use taxis or Grab and do not require central walkability

Strongest: Rooms 7.4, Pool 7.0, Working from the room 7.0

Think twice if

  • Light sleepers
  • Travellers requiring consistently reliable housekeeping or premium service
  • Guests seeking quiet, uncrowded facilities or strong urban convenience
  • Business travellers needing verified high-performance internet and dependable problem resolution

Weakest: Sleep and noise 4.0, Cleanliness and condition 5.2, Staff and service 5.5

If it sounds right

Check your dates

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Compare the same room, dates and guest count. Check taxes, breakfast and cancellation terms before paying.

Choose the room, not just the hotel

A little care here can change your stay.

Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.

Most reviewed room109 reviews

Oceanfront Grand Suite with Private Pool

7.8 /10Average stay rating
4 / 109Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option107 reviews

Deluxe Double Room with Balcony and Bathtub

7.7 /10Average stay rating
2 / 107Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option49 reviews

Deluxe Twin Room with Balcony and Bathtub

7.5 /10Average stay rating
3 / 49Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option43 reviews

Twin Room with Sea View

8.9 /10Average stay rating
1 / 43Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option40 reviews

Double Room with Mountain View

8.5 /10Average stay rating
0 / 40Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option29 reviews

Deluxe Studio Ocean View

9.4 /10Average stay rating
0 / 29Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option23 reviews

Four-Bedroom Villa with Private Pool and River View

7.6 /10Average stay rating
0 / 23Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option22 reviews

Three-Bedroom Villa with Private Pool

7.2 /10Average stay rating
1 / 22Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option20 reviews

Twin Room with Mountain View

8.3 /10Average stay rating
2 / 20Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample19 reviews

Beachfront Four-Bedroom Villa with Private Pool

8.3 /10Average stay rating
0 / 19Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample16 reviews

Deluxe Double Partial Sea View

9.1 /10Average stay rating
0 / 16Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample14 reviews

Deluxe Studio King

8.8 /10Average stay rating
0 / 14Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample10 reviews

Beachfront Three-Bedroom Villa with Private Pool

8.6 /10Average stay rating
0 / 10Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample10 reviews

Deluxe Studio Twin

8.9 /10Average stay rating
2 / 10Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample9 reviews

Three-Bedroom Premium Apartment

8.7 /10Average stay rating
0 / 9Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample9 reviews

Three-Bedroom Bungalow with Pool View

6.1 /10Average stay rating
0 / 9Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample7 reviews

Grand Suite with Private Plunge Pool

7.9 /10Average stay rating
0 / 7Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample6 reviews

Deluxe Twin Balcony

9.5 /10Average stay rating
0 / 6Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample6 reviews

Harmony Suite

8.9 /10Average stay rating
0 / 6Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample5 reviews

Three-Bedroom Apartment with Private Pool

7.2 /10Average stay rating
0 / 5Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Make the room request specific

A useful note for the hotel

Select a room above, then copy an enquiry to use before booking. Nothing is sent from this page.

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No room selected. The enquiry will ask about the hotel generally.

A closer look, on your terms

What matters for your stay?

Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.

11 topics · open any evidence panel for guest quotes, photos and how the score was formed.

Will you actually sleep here?

Sleep and noise

4.0/10

79 reviews about this · analyzed Oct 2026.

Sleep is a weak point: some guests find the resort peaceful, but construction, pool music, and poor soundproofing can seriously disrupt rest.

Check before bookingRecent reviews report construction noise from early morning and poor soundproofing against street and corridor noise.

Guest evidence & score details

Sleep is a weak point: some guests find the resort peaceful, but construction, pool music, and poor soundproofing can seriously disrupt rest. Beds are comfortable for some, though feedback on beds and pillows is mixed. Light sleepers should choose carefully and request a quiet room.

  • Bed comfortguest review evidence
    6.0
  • Soundproofingguest review evidence
    3.0
Beds and pillows44 reviews
23 disliked17 likedlast mentioned Sept 2026
Noise33 reviews
11 disliked21 likedlast mentioned Oct 2026
Construction and roadworks2%
raised by 13 of 638last Aug 2026

Guests reporting this gave the whole stay 7.22/10 on average.

Soundproofing between roomsunder 1%
raised by 5 of 638last Aug 2026

Those who complained rated the whole stay 3.8/10 on average.

What guests liked

very quiet and peaceful away from the busy city centre of Da Nang

Booking.com · rated 8/10 · July 2026 · Double Room with Mountain View

What guests complained about

they play OBNOXIOUSLY loud house music on the pool

The hotel is still half a construction site

How we got to 4.0
Supports the score
  • Several supplied guests describe the resort as calm, quiet, or relaxing.
  • Beds are described as comfortable in some supplied reviews.
  • Rooms visibly include curtains or blinds, but blackout performance is unverified.
Pulls the score down
  • Recent reviews report construction noise from early morning and poor soundproofing against street and corridor noise.
  • Soundproofing complaints had a low complainant average rating, indicating potentially serious sleep disruption.
  • Bed and pillow feedback is mixed; pillow quality is not specifically established.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

What are the rooms actually like?

Rooms

7.4/10

183 reviews about this · 93 photos available · analyzed Oct 2026. Limited evidence: treat this assessment as provisional.

The rooms are generally spacious and offer appealing mountain, sea, or resort views. Bathrooms can be surprisingly small, and guests report inconsistent cleanliness and mixed bed comfort. They suit travelers who value space and views more than consistently polished details.

Guest evidence & score details
Views102 reviews
20 disliked77 likedlast mentioned Oct 2026
Room size54 reviews
2 disliked51 likedlast mentioned Oct 2026
Bathrooms49 reviews
42 disliked5 likedlast mentioned Oct 2026
Beds and pillows44 reviews
23 disliked17 likedlast mentioned Sept 2026

What guests liked

The room was large with a good view of of the mountain and the sea (either side of some unke[pmt wasteland)

Booking.com · rated 7/10 · August 2026 · Deluxe Double Room with Balcony and Bathtub

Beds extremely comfortable- probably the best pillows we have ever used

Booking.com · rated 6/10 · September 2025 · Deluxe Double Room with Balcony and Bathtub

What guests complained about

In addition to the bed sheet it was not clean !!!

The bathrooms were vey small

Booking.com · rated 7/10 · July 2026 · Twin Room with Mountain View

Is it clean and well kept?

Cleanliness and condition

5.2/10
8.9Agoda · 2,362 ratings

157 reviews about this · analyzed Oct 2026.

Guests rate this 8.9 (city average 8.5); our evidence assessment is 5.2. These use different methods and samples; the detail below explains our assessment.

The resort looks modern, but cleanliness and upkeep are inconsistent enough to pull the experience down.

Check before bookingSupplied reviews document serious cleanliness failures, including mould, stains, dirty floors, blocked drains, odours, insects and missed housekeeping.

Guest evidence & score details

The resort looks modern, but cleanliness and upkeep are inconsistent enough to pull the experience down. Guests describe both clean, well-maintained rooms and serious issues such as mould, stains, smells, blocked drains, insects, and missed housekeeping. Inspect your room on arrival if condition matters to you.

  • Cleanlinessguest review evidence
    5.0
  • Room upkeepguest review evidence
    5.0
  • Common areasphotos and reviews
    6.0
  • Feels currentfrom the photos
    7.0
Cleanliness135 reviews
32 disliked93 likedlast mentioned Oct 2026
Smells and damp4%
raised by 24 of 638last Sept 2026

Those who complained rated the whole stay 5.39/10 on average.

Plumbing, drainage and hot water3%
raised by 16 of 638last Sept 2026

Those who complained rated the whole stay 5.8/10 on average.

Insects and pests2%
raised by 12 of 638last Sept 2026

Those who complained rated the whole stay 6.03/10 on average.

What guests liked

Everything in the room was very clean and well maintained

Booking.com · rated 7/10 · August 2026 · Deluxe Double Room with Balcony and Bathtub

What guests complained about

The rooms are poorly cleaned

the walk in shower had a broken metal on top that almost fell on us

How we got to 5.2
Supports the score
  • Many supplied photographs show modern rooms with intact furnishings and clean-looking presentation.
  • Several supplied reviews describe rooms or facilities as clean.
Pulls the score down
  • Supplied reviews document serious cleanliness failures, including mould, stains, dirty floors, blocked drains, odours, insects and missed housekeeping.
  • Evidence is materially inconsistent across rooms and stays; marketing photographs cannot establish actual cleanliness or ongoing maintenance.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Do the staff fix things when they go wrong?

Staff and service

5.5/10
8.8Agoda · 2,362 ratings

307 reviews about this · 5 photos available · analyzed Oct 2026.

Guests rate this 8.8 (city average 8.3); our evidence assessment is 5.5. These use different methods and samples; the detail below explains our assessment.

Staff are often friendly, but the resort does not handle problems consistently. Guests praise helpful service while others report rude attitudes, delayed check-in, payment confusion, and weak housekeeping follow-through. It is a better fit if you can tolerate occasional friction rather than expect seamless service.

Guest evidence & score details
  • Friendlinessguest review evidence
    7.0
  • Responsivenessguest review evidence
    6.0
  • Check-inguest review evidence
    4.5
  • Problem solvingguest review evidence
    4.5
Staff and service280 reviews
79 disliked197 likedlast mentioned Oct 2026
Check-in and check-out63 reviews
47 disliked11 likedlast mentioned Oct 2026
Housekeeping16 reviews
11 disliked3 likedlast mentioned Oct 2026

What guests liked

The staff really did an amazing job making our stay perfect

The check in and check out was pretty smooth

Booking.com · rated 6/10 · April 2025 · Deluxe Double Room with Balcony and Bathtub

What guests complained about

and the security staff’s attitude was far too rude and aggressive

Confusion about payment from booking.com so check-in was delayed

Is breakfast worth booking?

Breakfast and dining

6.0/10

206 reviews about this · 14 photos available · analyzed Oct 2026.

Breakfast offers a broad buffet and can be tasty, but it is not reliably smooth or resort-standard.

Check before bookingRecent reviews report crowding, empty buffet trays, queues, heat, and inconsistent food quality.

Guest evidence & score details

Breakfast offers a broad buffet and can be tasty, but it is not reliably smooth or resort-standard. Guests report good variety alongside queues, crowded seating, empty trays, heat, equipment failures, and limited vegetarian choice. Book it if convenience matters, but do not assume it will be a highlight.

Breakfast178 reviews
61 disliked105 likedlast mentioned Oct 2026
On-site restaurant and bar57 reviews
42 disliked15 likedlast mentioned Oct 2026
Coffee13 reviews
5 disliked7 likedlast mentioned Sept 2026

What guests liked

Very good breakfast buffet with alot of different items

Coffee was surprisingly good

What guests complained about

The breakfast quality is not good enough as a resort standard

Booking.com · rated 7/10 · May 2026 · Oceanfront Grand Suite with Private Pool

The coffee machines at breakfast broke down and were still not repaired when we checked out

Booking.com · rated 1/10 · May 2025 · Deluxe Twin Room with Balcony and Bathtub
How we got to 6.0
Supports the score
  • Breakfast is available and described as a buffet with substantial choice.
  • Dining spaces appear spacious and attractively furnished in supplied photographs.
  • Recent reviews praise breakfast variety, taste, and fruit selection.
Pulls the score down
  • Recent reviews report crowding, empty buffet trays, queues, heat, and inconsistent food quality.
  • Vegetarian choice is documented as limited by one recent review.
  • No reliable evidence establishes breakfast inclusion or pricing.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the pool as good as the photos?

Pool

7.0/10
8.7Agoda · 2,362 ratings

174 reviews about this · 10 photos available · analyzed Oct 2026.

Guests rate this 8.7 (city average 8.0); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.

The pools are attractive and enjoyable, with strong views and a beachfront setting.

Check before bookingSome guests report that the main pool feels small or overcrowded relative to resort capacity.

Guest evidence & score details

The pools are attractive and enjoyable, with strong views and a beachfront setting. The main pool can feel crowded, and loungers may be limited, which makes the experience less impressive at busy times. Pool-focused travelers will still find plenty to like, especially outside peak periods.

  • Viewfrom 10 photos
    9.0
  • Cleanlinessguest review evidence
    6.0
  • Spaceguest review evidence
    5.0
  • Matches the photosphotos checked against reviews
    6.0
Pool174 reviews
70 disliked96 likedlast mentioned Oct 2026

What guests liked

the infinity pool was amazing and the beach was just near the pool

Booking.com · rated 10/10 · September 2026 · Double Room with Mountain View

What guests complained about

Limited deck chairs and main pool too small for the size of Hotel

Booking.com · rated 4/10 · August 2026 · Oceanfront Grand Suite with Private Pool
How we got to 7.0
Supports the score
  • Multiple pools are documented, including outdoor and indoor facilities.
  • Guests describe the main pool as large, deep, clean, and enjoyable.
  • Pool settings include beachfront and landscaped areas.
Pulls the score down
  • Some guests report that the main pool feels small or overcrowded relative to resort capacity.
  • Lounger availability is a documented concern.
  • Private-pool privacy varies by accommodation.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

How well placed is it, really?

Location and getting around

6.2/10
8.7Agoda · 2,362 ratings

42 reviews about this · analyzed Oct 2026.

Guests rate this 8.7 (city average 7.9); our evidence assessment is 6.2. These use different methods and samples; the detail below explains our assessment.

The beachfront setting and proximity to Marble Mountains are the main advantages, but central Da Nang is not close.

Check before bookingSeveral supplied reviews describe the property as far from central Da Nang.

Guest evidence & score details

The beachfront setting and proximity to Marble Mountains are the main advantages, but central Da Nang is not close. Grab or taxis make getting around easy, while walking options and public transport are less dependable than some descriptions suggest. Choose it for a quieter resort base, not city convenience.

  • Walkabilitymeasured from the map
    5.5
  • Sightseeing accessmeasured from the map
    6.5
  • Taxi convenienceguest review evidence
    7.5
  • Neighbourhood quietguest review evidence
    7.0
Taxis and ride-hailing18 reviews
6 disliked8 likedlast mentioned Oct 2026
Walking distance to things16 reviews
6 disliked7 likedlast mentioned Sept 2026
Feeling safe8 reviews
7 disliked1 likedlast mentioned Sept 2026
Public transport3 reviews
3 disliked0 likedlast mentioned Sept 2026

What guests liked

Ideal location for visiting the Marble Mountain which is within walking distance

Booking.com · rated 7/10 · March 2025 · Double Room with Mountain View

just a short Grab ride from Danang

Booking.com · rated 8/10 · September 2026 · Deluxe Double Room with Balcony and Bathtub

What guests complained about

Too far away from Da Nang with no bars or restaurants within walking distance of the hotel

Booking.com · rated 6/10 · August 2026 · Oceanfront Grand Suite with Private Pool

when we order Grab we had to go all the way outside of the hotel to take and order there was no service that it can be dropped of to the lobby

Booking.com · rated 2/10 · June 2026 · Beachfront Three-Bedroom Villa with Private Pool
How we got to 6.2

Beachfront access, nearby mapped amenities, and proximity to the Marble Mountains are strengths. Distance from central Da Nang and reliance on taxis or Grab reduce convenience. Evidence is mixed, so the score is solid but not exceptional.

Supports the score
  • Beachfront setting and access to the Marble Mountains.
  • Mapped nearby restaurants, cafés, bars, convenience stores, pharmacy, and laundries.
  • Taxi or Grab provides access to central Da Nang.
Pulls the score down
  • Several supplied reviews describe the property as far from central Da Nang.
  • Public transport is limited, with the nearest mapped bus stops about 1 kilometre away.
  • Evidence conflicts on the availability of useful walkable amenities.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Can you work or take calls from the room?

Wi-Fi

6.0/10

3 reviews about this · analyzed Oct 2026. Limited evidence: treat this assessment as provisional.

Wi-Fi appears adequate for ordinary use, and one guest found the connection excellent throughout the resort.

Check before bookingNo measured speeds were supplied.

Guest evidence & score details

Wi-Fi appears adequate for ordinary use, and one guest found the connection excellent throughout the resort. There is no solid evidence that speeds are consistently strong enough for video calls or demanding remote work. It should be fine for casual connectivity, but important calls deserve a backup plan.

  • Reliabilityguest review evidence
    7.0
  • Video callsguest review evidence
    5.0
Wi-Fi and internet3 reviews
1 disliked2 likedlast mentioned Aug 2026

What guests liked

The internet connection was also excellent throughout the resort

How we got to 6.0

Overall connectivity is provisionally good because internet is listed and the detected corpus has more praise than complaint, but the evidence is thin and lacks measured speeds or direct video-call reports.

Supports the score
  • Wi‑Fi/internet is listed as available.
  • Supplied corpus statistics record two praise mentions.
Pulls the score down
  • No measured speeds were supplied.
  • One detected complaint is recorded, so reliability is not fully established.
  • Video-call performance is not directly documented.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the desk usable for a working day?

Working from the room

7.0/10

4 reviews about this · 3 photos available · analyzed Oct 2026.

Rooms visibly include a proper desk and chair beside a window or glazed door, giving the workspace useful daylight.

Check before bookingPower outlets near the desk are not clearly established.

Guest evidence & score details

Rooms visibly include a proper desk and chair beside a window or glazed door, giving the workspace useful daylight. However, nearby power outlets and long-session comfort are not established, and desk feedback is limited. It works for occasional laptop use better than for a guaranteed full workday.

  • Natural lightfrom 3 photos
    8.0
Wi-Fi and internet3 reviews
1 disliked2 likedlast mentioned Aug 2026
Desk and working space1 review
1 disliked0 likedlast mentioned Jul 2025

What guests liked

The internet connection was also excellent throughout the resort

How we got to 7.0

The workspace scores clearly good because supplied images show a dedicated desk and chair, with apparent daylight in multiple layouts. The score is held below excellent because outlet access, desk dimensions, and sustained work comfort are not established; the corpus also contains one detected desk-space complaint, though this count is not prevalence evidence.

Supports the score
  • A proper desk with a dedicated chair is visible across several room images.
  • The desk is positioned beside a window or glazed door in several images, providing apparent daylight.
Pulls the score down
  • Power outlets near the desk are not clearly established.
  • No supplied review directly confirms long-duration work comfort.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is there anywhere to train?

Gym

7.0/10
8.7Agoda · 2,362 ratings

18 reviews about this · 1 photos available · analyzed Oct 2026.

Guests rate this 8.7 (city average 8.0); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.

The gym is spacious and has several cardio machines, with some guests calling it well equipped.

Check before bookingA supplied review says there are not enough machines.

Guest evidence & score details

The gym is spacious and has several cardio machines, with some guests calling it well equipped. Others find the equipment selection too limited or report not having enough machines. It is suitable for basic workouts, but serious gym users may want more variety.

Gym18 reviews
10 disliked7 likedlast mentioned Oct 2026

What guests liked

Spacious gym

Booking.com · rated 6/10 · January 2025 · Deluxe Double Room with Balcony and Bathtub

What guests complained about

Not enough machine in the gym :)

Booking.com · rated 8/10 · December 2025 · Deluxe Double Room with Balcony and Bathtub
How we got to 7.0

7.0/10: The gym exists and the supplied photograph shows a spacious, apparently well-equipped room. However, supplied guest evidence specifically reports insufficient machines and limited equipment. The corpus statistics also show detected complaints alongside praise; these counts are lower bounds, not prevalence estimates.

Supports the score
  • A fitness center is listed.
  • The gym appears spacious and includes multiple cardio machines.
  • One recent review describes it as “well-equipped.”
Pulls the score down
  • A supplied review says there are not enough machines.
  • Another says the gym is large but has limited equipment.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is it worth the money?

Price and value

6.5/10
8.8Agoda · 2,362 ratings

40 reviews about this · analyzed Oct 2026.

Guests rate this 8.8 (city average 8.1); our evidence assessment is 6.5. These use different methods and samples; the detail below explains our assessment.

Value is mixed: the resort setting and facilities can feel worthwhile, but high room and dining prices do not always match the experience. Guests disagree, with some finding it good value and others highlighting inconsistent condition and service. It makes most sense for travelers who will use the pools, beach, and resort amenities.

Guest evidence & score details
Value for money40 reviews
19 disliked19 likedlast mentioned Oct 2026

What guests liked

Overall we were satisfied and the value for money is very good

Booking.com · rated 8/10 · April 2026 · Twin Room with Sea View

What guests complained about

​Value for Money: The high prices for both rooms and dining do not match the experience

Booking.com · rated 6/10 · September 2026 · Suite with Sea View

Patterns in the reviews we analyzed

What to check before you commit

Patterns from 638 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.

Smells and damp

Higher concern

21 of 638 reviews contain a complaint about this.

See the pattern & what to do

21 of 23 classified opinions about this were negative — 91% of these opinions. 20 of those are from the last 730 days. 24 of 638 reviews mention it at all.

the room smells of sewage water 2

Booking.com · rated 4/10 · December 2025 · Oceanfront Grand Suite with Private Pool

The outdoor areas and by the pool constantly smell of burnt plastic

The room have very bad cigarettes smells

Plumbing, drainage and hot water

Higher concern

14 of 638 reviews contain a complaint about this.

See the pattern & what to do

14 of 15 classified opinions about this were negative — 93% of these opinions. 14 of those are from the last 730 days. 16 of 638 reviews mention it at all.

The facilities did not work: the showers flooded the bathrooms

Booking.com · rated 7/10 · January 2026 · Beachfront Four-Bedroom Villa with Private Pool

The showers was leaking water badly

Booking.com · rated 7/10 · September 2026 · Deluxe Twin Room with Balcony and Bathtub

Very weak hot water pressure

Booking.com · rated 7/10 · January 2025 · Oceanfront Grand Suite with Private Pool

Insects and pests

Higher concern

12 of 638 reviews contain a complaint about this.

See the pattern & what to do

12 of 12 classified opinions about this were negative — 100% of these opinions. 11 of those are from the last 730 days. 12 of 638 reviews mention it at all.

The apartment was never cleaned properly and I kept finding ants in my bed

Another significant concern was the number of rats we saw around the property

Booking.com · rated 1/10 · August 2026 · Deluxe Twin Room with Balcony and Bathtub

we had 2 cockroaches in our room

Booking.com · rated 9/10 · June 2025 · Oceanfront Grand Suite with Private Pool

Construction and roadworks

Higher concern

9 of 638 reviews contain a complaint about this.

See the pattern & what to do

9 of 11 classified opinions about this were negative — 82% of these opinions. 7 of those are from the last 730 days. 13 of 638 reviews mention it at all.

Construction or unfinished areas remain documented, including reported dust, noise and inaccessible facilities.

The hotel is still half a construction site

there is still building work going on so a little bit of noise

Booking.com · rated 10/10 · June 2024 · Oceanfront Grand Suite with Private Pool

I realize that this is a newly built resort (the other half is still under construction of the interior spaces and is not working

Booking.com · rated 7/10 · January 2025 · Oceanfront Grand Suite with Private Pool
What you can do about it
  • Request a room away from active construction and exterior road-facing windows.
  • Ask for a room away from corridors, elevators, and event or pool areas.
  • Confirm current construction hours and request the quietest available room before arrival.

Noise

Moderate concern

11 of 638 reviews contain a complaint about this.

See the pattern & what to do

11 of 32 classified opinions about this were negative — 34% of these opinions. 10 of those are from the last 730 days. 33 of 638 reviews mention it at all.

they play OBNOXIOUSLY loud house music on the pool

We were regularly disturbed by babies crying at night and guests having loud conversations at 5 AM on the connected balconies

Booking.com · rated 1/10 · May 2025 · Deluxe Twin Room with Balcony and Bathtub

We had a very noisy neighbour (other side from the ones stealing the chair)

Booking.com · rated 7/10 · September 2026 · Deluxe Twin Room with Balcony and Bathtub

Reasons guests were glad they booked

The bright spots in guest feedback

Staff and service

197 reviewers praised it, 79 complained · 71% of opinions positive

Read a guest’s words

The staff really did an amazing job making our stay perfect

Cleanliness

93 reviewers praised it, 32 complained · 74% of opinions positive

Read a guest’s words

Everything in the room was very clean and well maintained

Booking.com · rated 7/10 · August 2026 · Deluxe Double Room with Balcony and Bathtub

Views

77 reviewers praised it, 20 complained · 79% of opinions positive

Read a guest’s words

The room was large with a good view of of the mountain and the sea (either side of some unke[pmt wasteland)

Booking.com · rated 7/10 · August 2026 · Deluxe Double Room with Balcony and Bathtub

Get a feel for the neighbourhood

The world outside the lobby

4 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.

Landmarks and transport

  • Suvarnabhumi Airport848.04 km
  • Don Mueang Airport855.27 km
  • Asok865.87 km
  • Siam868.28 km
  • Silom868.87 km
  • Khao San Road871.63 km
  • Grand Palace872.53 km

We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.

Explore food, transport and everyday essentials nearby

Eating and drinking

Bars4 mapped · 2 within 5 min
Restaurants5 mapped

Cafés and workspaces

Cafés5 mapped

Everyday essentials

Groceries3 mapped · 1 within 5 min
Convenience5 mapped · 1 within 5 min
Pharmacies5 mapped

Getting around

Public transport3 mapped

Exercise

Gyms1 mapped

Turn the findings into a better stay

Confirm these details before booking

Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.

For your reservation

  • Exact room category, bed arrangement and maximum occupancy; requests such as a high floor may not be guaranteed.
  • Total price for your dates, including taxes, service fees, breakfast and any deposit.
  • Cancellation deadline, payment timing and whether the rate is refundable.
  • Current opening hours, closures or extra charges for the facilities you need.

Questions raised by this hotel’s evidence

  • Which room locations are quietest, and can a quiet room be guaranteed?
  • Are the loungers reserved for guests or assigned by room category?
  • Do the sliding glass doors open onto a private balcony or terrace?
  • Does the shower have a fixed showerhead as well as the handheld spray?

Short answers

Common questions about KOI Resort & Residence Da Nang - Inclusive Spa access

Is KOI Resort & Residence Da Nang - Inclusive Spa access noisy?

33 of 638 reviews mention noise. Of the 33 reviewers mentioning it, 11 described a problem and 21 described it positively. These are counts of the collected reviews, not all guests. Separately, 13 reviews mention construction or roadworks nearby, 10 of them in the last two years, most recently 2026-08-05.

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Is there construction near KOI Resort & Residence Da Nang - Inclusive Spa access?

13 collected reviews mention construction, roadworks or building work, first on 2024-05-13 and most recently on 2026-08-05. 9 described it as a complaint. This historical evidence does not establish whether work is continuing today.

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Is KOI Resort & Residence Da Nang - Inclusive Spa access in a good location?

4 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 7 reviewers praise how much is walkable from the door.

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Is breakfast at KOI Resort & Residence Da Nang - Inclusive Spa access worth it?

178 reviews mention breakfast. 105 described it positively and 61 described a problem.

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Is the pool at KOI Resort & Residence Da Nang - Inclusive Spa access any good?

It scores 7.0/10 here. 174 reviews mention the pool, 70 of them as a complaint.

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Who should not book KOI Resort & Residence Da Nang - Inclusive Spa access?

Light sleepers; Travellers requiring consistently reliable housekeeping or premium service; Guests seeking quiet, uncrowded facilities or strong urban convenience; Business travellers needing verified high-performance internet and dependable problem resolution.

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Same neighbourhood, different stay

Other reviewed hotels near KOI Resort & Residence Da Nang - Inclusive Spa access

Hotels we have analysed within about 1.5 km in a straight line. Compare the trade-offs before you choose.

Danang Marriott Resort & Spa

390 m away · strongest: breakfast and dining 8.0/10

A strong resort-style stay for spacious rooms, pools, beach access, breakfast variety and gym facilities, but with meaningful uncertainty around maintenance, noise, service consistency, connectivity and location convenience.

Read the review →

Compare what matters to your stay

Other hotels and focused shortlists

These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.

Compare the Da Nang hotels we have analyzed →

Thi Boutique Villa

Staff and service scores 8.9/10 in our analysis, compared with 5.5/10 here.

Staff and service: 8.9/10 · 345 reviews about this

Trade-off: Guests requiring dependable video calls or business-grade Wi-Fi.

Read the supporting evidence →

Next step

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What supports this review

Read with these limitations

638 reviews analyzed across 8 languages. Latest guest review: October 2026. 412 reviews from the last 12 months. Analysis: October 2026. How our analysis works

Sample dates: Feb 2024–Oct 2026. Average stay rating 8.0/10, normalized across sources. The latest 12 months average +0.2 points versus the full sample; changing guests and sources can affect this.

  • No written Google reviews were collected.
  • Some review sources are missing or need refreshing.
Review sources, sample sizes and collection dates
Booking.com468 reviews collectedSource collected · October 2026
Google0 reviews collected · 3,090 advertised by sourceReview evidence unavailable · October 2026
Agoda170 reviews collectedSource collected · October 2026

Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.

How this page was made

We hold 638 reviews for this property and analyzed 638 reviews across 8 languages. Text matching and AI interpretation can miss nuance, sarcasm or translations. Repeated experiences, larger samples and independent sources are more useful than a single vivid quote.

Quotes, however, are only ever drawn from the 336 English reviews. Machine-translating a guest’s sentence would change their original wording.

We count mentions using text patterns. Complaints can come from a reviewer’s “disliked” field or negative wording in their review. These counts describe the reviews we hold, not the proportion of all guests who experienced an issue. “Recent” means the last 730 days.

Scores, section explanations and photo descriptions come from a model reading the source material using AI, last run 11 October 2026. Published photos may be old, staged or incomplete; AI cannot measure a room or verify a facility is currently open. Nearby places are mapped within 1500 m; walking times are estimates, not checked routes. Prices are observations for sample dates and will move.

We link to a review or its source page when an address is available. Source, rating, and month accompany quotes to help you locate them. Some links open a collection of reviews rather than the individual quote.