RatiLanna Riverside Spa Resort

284 reviews about this · analyzed Oct 2026.

Sleep is possible here, but noise makes it less dependable than the comfortable beds and pillows suggest.

Check before bookingRecent corpus data includes soundproofing complaints.

424 reviews about this · 32 photos available · analyzed Oct 2026.

Guests rate this 9.1 (city average 8.8); our evidence assessment is 7.2. These use different methods and samples; the detail below explains our assessment.

The rooms are generally spacious, well equipped, and appealing, with good beds, bathrooms, and views. A few guests found the bed too hard, but the overall impression is solid. They suit travellers who want a comfortable resort room rather than the newest design.

Guest evidence & score details+

Guest room · guest room

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1 / 6 of 32 we hold

Views199 reviews

19 disliked164 likedlast mentioned Sept 2026

Room size161 reviews

9 disliked151 likedlast mentioned Aug 2026

Bathrooms153 reviews

50 disliked85 likedlast mentioned Aug 2026

Beds and pillows133 reviews

41 disliked84 likedlast mentioned Oct 2026

What guests liked

Spacious and well equipped rooms

The rooms are top quality with excellent bedding and soft mattresses with everything you need for a great stay

What guests complained about

Also the breakfast is repetitive with tiny changes plus is more pork oriented

Bed was hard for me which was the main downside

237 reviews about this · analyzed Oct 2026.

Guests rate this 9.2 (city average 8.9); our evidence assessment is 6.5. These use different methods and samples; the detail below explains our assessment.

The hotel is clean in many respects, but its upkeep feels uneven and parts of it look dated.

Check before bookingRecent reviews also report dated areas, renovation needs, worn parts and maintenance problems.

651 reviews about this · 4 photos available · analyzed Oct 2026.

Staff are a clear strength and often go out of their way to help. Service is not completely consistent: some guests describe rude interactions or a confusing check-in, and problem-solving can fall short. The hotel is a better fit for guests who value warmth and personal attention more than seamless efficiency.

Guest evidence & score details+

• Friendlinessguest review evidence
  8.5
• Responsivenessguest review evidence
  8.0
• Check-inguest review evidence
  6.5
• Problem solvingguest review evidence
  6.5

Lobby

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1 / 4

Staff and service642 reviews

53 disliked572 likedlast mentioned Oct 2026

Check-in and check-out35 reviews

18 disliked15 likedlast mentioned Aug 2026

Housekeeping12 reviews

2 disliked8 likedlast mentioned Jan 2026

What guests liked

But what really sets this hotel apart is the amazing staff who really do go above and beyond

Check in was very smooth and efficient

What guests complained about

The staff were often rude

The check in experience was poor as there was no one at concierge and lobby location was not clear

454 reviews about this · 25 photos available · analyzed Oct 2026.

Breakfast is decent but not a compelling reason to book the hotel on its own.

Check before bookingBreakfast quality and variety are inconsistent across supplied reviews.

Guest evidence & score details+

Breakfast is decent but not a compelling reason to book the hotel on its own. Guests like the buffet choice and setting, while others find it repetitive, pork-heavy, or let down by coffee and dietary handling. It works for convenience, but food-focused travellers may prefer nearby restaurants.

Breakfast

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1 / 6 of 25 we hold

Breakfast356 reviews

61 disliked251 likedlast mentioned Oct 2026

On-site restaurant and bar185 reviews

28 disliked134 likedlast mentioned Oct 2026

Coffee12 reviews

2 disliked7 likedlast mentioned Feb 2026

What guests liked

the breakfast is amazing and the staff are extremely friendly

Adding a self-service coffee machine will be helpful and add efficiency

What guests complained about

Also the breakfast is repetitive with tiny changes plus is more pork oriented

tea and coffee is not served as it should be in a five-star resort and the staff are flat out and unable to give patrons the attention expected in a 5-star resort

How we got to 6.6

Supports the score

• Breakfast is documented as a buffet with broad choice in several supplied reviews.
• Dining spaces are shown with indoor, riverside, and outdoor seating.
• On-site restaurants and room service are listed.

Pulls the score down

• Breakfast quality and variety are inconsistent across supplied reviews.
• Recent complaints include limited quality, dietary cross-contamination, and service limitations.
• No reliable evidence establishes breakfast pricing or inclusion.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

378 reviews about this · 10 photos available · analyzed Oct 2026.

Yes—the pool largely lives up to the photos and is one of the resort’s stronger features.

Check before bookingSome supplied reviews report insufficient sun beds and water that felt too cold.

Guest evidence & score details+

Yes—the pool largely lives up to the photos and is one of the resort’s stronger features. It is large, attractive, green, and relaxing, with a pool bar and shaded seating, though loungers can be scarce and the water may feel cold. It suits guests seeking a pleasant resort pool rather than dramatic river views.

• Viewfrom 10 photos
  5.5
• Cleanlinessguest review evidence
  7.5
• Spaceguest review evidence
  7.0
• Matches the photosphotos checked against reviews
  8.0

Pool

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1 / 6 of 10 we hold

Pool378 reviews

51 disliked309 likedlast mentioned Oct 2026

What guests liked

Great swimming pool- large and attractive seating area nearby

What guests complained about

not enough pool chairs around the pool

How we got to 8.0

A clearly present, large outdoor pool receives a strong score because photographs and several recent reviews support its size, relaxing setting, and attractive layout. The score is reduced by documented uncertainty around lounger availability, water temperature, and mixed maintenance evidence. The supplied corpus statistics report 41 detected pool complaints in the last two years, but these are lower bounds and cannot establish prevalence.

Supports the score

• Large outdoor pool documented in photographs and recent guest reviews.
• Pool bar and calm atmosphere are positively described.
• Images show substantial surrounding greenery and multiple shaded loungers.

Pulls the score down

• Some supplied reviews report insufficient sun beds and water that felt too cold.
• Cleanliness and maintenance evidence is mixed across the supplied reviews.
• The pool outlook is mostly internal gardens and buildings; a river or city view is not established from the pool itself.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

162 reviews about this · analyzed Oct 2026.

The riverside setting is attractive and taxis or ride-hailing make getting around easy.

Check before bookingSeveral supplied reviews describe the hotel as far from the old city or requiring taxis.

30 reviews about this · analyzed Oct 2026.

Wi-Fi is available, but it is too inconsistent to trust for important calls or a full working day.

Check before bookingMultiple supplied reviews report weak, unstable, inconsistent, or slow Wi-Fi, especially in rooms.

34 reviews about this · 2 photos available · analyzed Oct 2026.

The room has a usable desk and chair, so occasional laptop work is feasible.

Check before bookingNatural light is inconsistent across the supplied workspace photographs.

Guest evidence & score details+

The room has a usable desk and chair, so occasional laptop work is feasible. However, light quality, desk ergonomics, outlets, and the unreliable Wi-Fi are not well established. It is best for short tasks rather than a dependable work-from-room setup.

• Natural lightfrom 2 photos
  6.0

Desk

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1 / 2

Wi-Fi and internet30 reviews

9 disliked12 likedlast mentioned Dec 2025

Desk and working space5 reviews

1 disliked4 likedlast mentioned Aug 2022

What guests liked

travel desk is very helpful

Free fast internet

What guests complained about

We found the hotel tour desk was a little pushy when we were trying to arrange tours

Ability to connect and stay connected to wi fi was inconsistent at best

How we got to 7.0

A proper dedicated desk and chair are visible in both supplied workspace photographs. The score is reduced because the photographs show differing lighting conditions, and there is no reliable evidence for desk size, outlet access, monitor use, or ergonomic performance.

Supports the score

• A dedicated desk with a chair is documented.
• One photographed setup is beside a window, while another includes a desk lamp.

Pulls the score down

• Natural light is inconsistent across the supplied workspace photographs.
• Desk dimensions, outlet access, and ergonomic suitability are not established.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

108 reviews about this · 2 photos available · analyzed Oct 2026.

Guests rate this 8.9 (city average 8.8); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.

There is a reasonably well-equipped gym, and guests often describe it positively.

Check before bookingRecent corpus evidence includes complaints about equipment updating and fitness-centre air quality.

Guest evidence & score details+

There is a reasonably well-equipped gym, and guests often describe it positively. The main drawbacks are signs that some equipment needs updating and concerns about air quality. It should satisfy casual workouts, while serious gym users may want to inspect it before relying on it.

Gym

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1 / 2

Gym108 reviews

14 disliked86 likedlast mentioned Aug 2026

What guests liked

well-equipped gym

What guests complained about

The gym needs improvement and new equipment

How we got to 7.0

Overall, this is a documented, equipment-rich gym with several strong guest endorsements and a large-space impression. The score is held below clearly excellent because supplied guests report ageing equipment and a recent air-quality complaint; complaint counts are lower bounds, not prevalence estimates.

Supports the score

• Gym is documented as existing and appears equipment-rich.
• Guests describe it as large, nice, or excellent.

Pulls the score down

• Recent corpus evidence includes complaints about equipment updating and fitness-centre air quality.
• Crowding and equipment availability are not reliably established.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

66 reviews about this · analyzed Oct 2026.

Guests rate this 8.6 (city average 8.4); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.

The hotel can offer good value when you want resort facilities, riverside atmosphere, and attentive service in one place. Value drops when dated areas, maintenance issues, inconsistent Wi-Fi, or extra costs outweigh those benefits. It suits guests who will use the pool and grounds, not those seeking the cheapest central room.