LodgeLens

Kuala Lumpur / The stay, beyond the listing

Sunway Putra Hotel Kuala Lumpur

Putra Place, 100 Jalan Putra

The LodgeLens take

A possible fit if these trade-offs work for you

A well-located, amenity-rich hotel with useful rooms and workspaces, but inconsistent condition, sleep quality, pool availability, and service reliability. The strongest case is convenience at a reasonable observed price; the main risk is receiving a dated or poorly maintained room during noisy or crowded periods.

Worth checking: 104 of the 5233 reviews in our sample contain a complaint about smells and damp. See the evidence

5,233 reviews analyzed · 2 sourcesUpdated Oct 2026
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AI-assisted hotel analysis by LodgeLens. Based on public sources; we have not inspected this hotel in person. We may earn a commission from booking links.

Published property photos · may not show current condition

Published photos, not an inspection. Confirm the exact room and current facilities.

1 / 34
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The roomRooms are reasonably spacious, with comfortable beds and some appealing views.The night’s sleepSleep is a mixed bag: beds and pillows are generally comfortable, and some rooms are quiet.The locationThe location is one of the hotel's strongest points, with a mall, food, everyday shops, and public transport close by.

Seen from USD 67 a night on sample dates

Check dates on Booking.com
Useful findings, with limits Review dates and source coverage affect how much weight to give these findings.See coverage & dates ↗

Who it may suit

  • Travelers prioritizing mall access and public transport
  • Short city stays where convenience matters more than resort quality
  • Guests wanting a visible in-room desk for laptop work
  • Families who value a kids' pool but can tolerate variable availability
  • Price-sensitive travelers booking near the lower observed rate

Strongest: Location and getting around 8.2, Working from the room 7.0, Price and value 7.0

Think twice if

  • Light sleepers or guests needing dependable sound insulation
  • Travelers requiring consistently modern, spotless rooms
  • Lap swimmers or guests choosing primarily for pool quality
  • Serious gym users
  • Guests with little tolerance for queues, crowding, or service variability

Weakest: Sleep and noise 5.0, Cleanliness and condition 5.0, Pool 5.0

If it sounds right

Check your dates

We observed USD 67–99 a night on sample dates. Live prices move with the calendar.

Check dates on Booking.com

We may earn a commission if you book through these links. Commission does not affect our analysis or scores.

Compare the same room, dates and guest count. Check taxes, breakfast and cancellation terms before paying.

Choose the room, not just the hotel

A little care here can change your stay.

Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.

Most reviewed room1472 reviews

Superior

9.4 /10Average stay rating
20 / 1472Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option1463 reviews

Deluxe

9.3 /10Average stay rating
33 / 1463Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option219 reviews

Executive Suite

9.1 /10Average stay rating
3 / 219Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option199 reviews

Deluxe Double or Twin Room

8.1 /10Average stay rating
14 / 199Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option192 reviews

Deluxe Balcony

9.0 /10Average stay rating
4 / 192Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option188 reviews

Superior Double or Twin Room

8.3 /10Average stay rating
10 / 188Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option58 reviews

Deluxe Family Room

8.4 /10Average stay rating
5 / 58Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Room option24 reviews

Family Studio

8.9 /10Average stay rating
0 / 24Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Small review sample17 reviews

Deluxe Classic Room

8.7 /10Average stay rating
1 / 17Reviews raising noise

Why consider it

No room-specific strengths established.

Check before paying

Confirm current condition, exact layout and inclusions.

Make the room request specific

A useful note for the hotel

Select a room above, then copy an enquiry to use before booking. Nothing is sent from this page.

Preview the enquiry

No room selected. The enquiry will ask about the hotel generally.

A closer look, on your terms

What matters for your stay?

Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.

11 topics · open any evidence panel for guest quotes, photos and how the score was formed.

Will you actually sleep here?

Sleep and noise

5.0/10

510 reviews about this · analyzed Oct 2026.

Sleep is a mixed bag: beds and pillows are generally comfortable, and some rooms are quiet.

Check before bookingRecent supplied reviews report overnight renovation drilling and crowded, noisy conditions.

Guest evidence & score details

Sleep is a mixed bag: beds and pillows are generally comfortable, and some rooms are quiet. Noise from lifts, trains, air-conditioning, neighbouring rooms, and renovation work can seriously disrupt the night. Light sleepers should request a room away from lifts and check whether construction is ongoing.

  • Bed comfortguest review evidence
    6.0
  • Soundproofingguest review evidence
    4.0
  • Pillowsguest review evidence
    6.0
Beds and pillows290 reviews
101 disliked136 likedlast mentioned Oct 2026
Construction and roadworks3%
raised by 135 of 5,233last Oct 2026

Guests reporting this gave the whole stay 7.28/10 on average.

Noise132 reviews
83 disliked40 likedlast mentioned Oct 2026
Soundproofing between roomsunder 1%
raised by 36 of 5,233last Sept 2026

Those who complained rated the whole stay 6.3/10 on average.

What guests liked

The room was very clean and quiet

The mattress and bedsheets were all fresh and comfortable

What guests complained about

However pls don’t get a room near lift as it’s very very noisy

Drilling sounds can be heard all day until 6.30pm

Booking.com · rated 8/10 · June 2026 · Deluxe Double or Twin Room
How we got to 5.0
Supports the score
  • Several supplied reviews describe quiet rooms and comfortable beds.
  • Room photographs show beds with multiple pillows and substantial curtains.
Pulls the score down
  • Recent supplied reviews report overnight renovation drilling and crowded, noisy conditions.
  • Elevator, fire-lift, train, pool, air-conditioning and soundproofing complaints are documented.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

What are the rooms actually like?

Rooms

6.2/10
8.3Agoda · 40,171 ratings

1,133 reviews about this · 27 photos available · analyzed Oct 2026. Limited evidence: treat this assessment as provisional.

Guests rate this 8.3 (city average 8.4); our evidence assessment is 6.2. These use different methods and samples; the detail below explains our assessment.

Rooms are reasonably spacious, with comfortable beds and some appealing views. Bathrooms and room layouts draw more criticism, including cramped sleeping arrangements when occupancy is high. Families and groups should confirm the bed setup rather than assume the room will accommodate everyone comfortably.

Guest evidence & score details
A polished room combining a double bed with a sitting and dining area.
A twin-bed room with a compact desk, sofa and television.
A hotel room viewed from its dining area, with two beds and a compact kitchenette-style cabinet.
A king-style bedroom with a padded headboard, laptop desk and bright curtained windows.
A spacious sitting room with multiple seats, a television and a small work desk.
A polished hotel room with a large bed, wall-mounted television and warm neutral finishes.
Guest room
1 / 6 of 27 we hold
Room size535 reviews
27 disliked489 likedlast mentioned Oct 2026
Bathrooms397 reviews
233 disliked98 likedlast mentioned Oct 2026
Beds and pillows290 reviews
101 disliked136 likedlast mentioned Oct 2026
Views231 reviews
29 disliked168 likedlast mentioned Oct 2026

What guests liked

The room is spacious that gives us a very pleasant stay

The mattress and bedsheets were all fresh and comfortable

What guests complained about

Small room

Booked for 3 adults they gave us 1 king size bed end up we 3 squeezed in one bed whole night I never sleep because so squeezed each other in one bed so horrible night for us

Is it clean and well kept?

Cleanliness and condition

5.0/10
9.0Agoda · 40,171 ratings

1,157 reviews about this · analyzed Oct 2026.

Guests rate this 9.0 (city average 8.1); our evidence assessment is 5.0. These use different methods and samples; the detail below explains our assessment.

Cleanliness and upkeep are inconsistent rather than reliably polished.

Check before bookingSupplied reviews document dirty carpets, mould, stains, odours, pests and housekeeping failures.

Guest evidence & score details

Cleanliness and upkeep are inconsistent rather than reliably polished. Guests praise many clean rooms, but reports also mention stained carpets, mould, odours, pests, worn furniture, and faulty bathroom fittings. Expect a better experience if you are willing to raise maintenance issues promptly.

  • Cleanlinessguest review evidence
    6.0
  • Room upkeepguest review evidence
    5.0
  • Feels currentfrom the photos
    4.5
Cleanliness954 reviews
151 disliked729 likedlast mentioned Oct 2026
Smells and damp3%
raised by 167 of 5,233last Oct 2026

Those who complained rated the whole stay 6.32/10 on average.

Wear and maintenance2%
raised by 112 of 5,233last Oct 2026

Those who complained rated the whole stay 6.1/10 on average.

Plumbing, drainage and hot water2%
raised by 87 of 5,233last Sept 2026

Guests reporting this gave the whole stay 6.88/10 on average.

What guests liked

The room was very clean and well-maintained throughout my stay

What guests complained about

Cleanliness is definitely off as I found a thrown tissue in the toilet bowl that was not flushed when we entered and a used cotton bud behind the bed cabinet

The equipment in the toilet is not working properly and needs repair

Booking.com · rated 8/10 · April 2026 · Deluxe Double or Twin Room
How we got to 5.0

5.0/10. Overall condition is mixed: many cleanliness-positive reviews and some well-maintained or renovated reports are offset by documented recent cleanliness failures, persistent datedness, odours, mould, stains and room-maintenance defects. The score reflects inconsistency and concrete limitations, not the proportion of retrieved examples.

Supports the score
  • Many supplied reviews describe rooms as clean.
  • Photographs show intact, furnished rooms and bathrooms, but cannot establish cleanliness or current condition.
Pulls the score down
  • Supplied reviews document dirty carpets, mould, stains, odours, pests and housekeeping failures.
  • Maintenance complaints include old furniture, broken fittings, drainage issues and defective fixtures.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Do the staff fix things when they go wrong?

Staff and service

6.3/10
9.0Agoda · 40,171 ratings

1,646 reviews about this · 3 photos available · analyzed Oct 2026.

Guests rate this 9.0 (city average 8.0); our evidence assessment is 6.3. These use different methods and samples; the detail below explains our assessment.

Staff are usually friendly and helpful, but service becomes less effective when the hotel is busy. Check-in queues and slow problem-solving are the main frustrations, while express checkout and everyday interactions often work well. It suits guests who value a welcoming team but do not need flawless, rapid service.

Guest evidence & score details
  • Friendlinessguest review evidence
    7.2
  • Responsivenessguest review evidence
    6.2
  • Check-inguest review evidence
    5.8
  • Problem solvingguest review evidence
    5.4
A grand multi-level lobby with lounge seating beneath a glass-domed ceiling.
A wide hotel lobby with lounge seating, reception areas, and a patterned carpet.
A large, warmly lit lobby and reception-style event area with lounge seating.
Lobby
1 / 3
Staff and service1431 reviews
168 disliked1161 likedlast mentioned Oct 2026
Check-in and check-out469 reviews
139 disliked241 likedlast mentioned Oct 2026
Housekeeping118 reviews
32 disliked69 likedlast mentioned Oct 2026

What guests liked

The staff were friendly and helpful throughout our stay

the express checkout was very convenient and made the checkout process quick and easy

What guests complained about

Things that lack were their service during check in(they only have 3 respective staff to attend customers)

just the check in takes too long because of so many people

Is breakfast worth booking?

Breakfast and dining

6.1/10

1,182 reviews about this · 4 photos available · analyzed Oct 2026.

Breakfast offers good variety and can be enjoyable, but it is not consistently worth adding without checking the price.

Check before bookingSupplied reviews report queues, insufficient seating, late replenishment and inconsistent quality.

Guest evidence & score details

Breakfast offers good variety and can be enjoyable, but it is not consistently worth adding without checking the price. Crowding, queues, limited seating, slow replenishment, and uneven coffee or food quality drag it down. It is a reasonable convenience for busy travellers, less so for guests seeking a relaxed premium breakfast.

A bakery counter and café-style pastry display inside the hotel.
Breakfast
Breakfast1088 reviews
201 disliked654 likedlast mentioned Oct 2026
On-site restaurant and bar139 reviews
33 disliked82 likedlast mentioned Oct 2026
Coffee65 reviews
26 disliked23 likedlast mentioned Sept 2026

What guests liked

Breakfast was delicious with a good selection to start the day

The coffee was great!

What guests complained about

Breakfast place too crowded when there is tour groups from outside

The coffee was terrible (they only have a coffee machine with pre-set menu)

How we got to 6.1
Supports the score
  • Breakfast is described as varied and sometimes excellent.
  • The dining room visibly has buffet counters, table seating and staffed food stations.
  • A bakery and lounge are also documented on site.
Pulls the score down
  • Supplied reviews report queues, insufficient seating, late replenishment and inconsistent quality.
  • Several reviews describe limited choice or food that was not worth the price.
  • Breakfast availability is evidenced, but inclusion and pricing are not supplied.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the pool as good as the photos?

Pool

5.0/10
8.9Agoda · 40,171 ratings

217 reviews about this · 2 photos available · analyzed Oct 2026.

Guests rate this 8.9 (city average 8.0); our evidence assessment is 5.0. These use different methods and samples; the detail below explains our assessment.

The pool has a worthwhile city view and works well for children, but it does not fully match a spacious resort-style image.

Check before bookingGuest feedback documents a small or shallow pool, maintenance concerns, crowding, and limited shade.

Guest evidence & score details

The pool has a worthwhile city view and works well for children, but it does not fully match a spacious resort-style image. Guests describe it as small or shallow, with crowding, limited shade, and occasional cleanliness or maintenance concerns. Choose it for a quick swim and the outlook, not for a long pool day.

  • Viewfrom 2 photos
    8.0
  • Cleanlinessguest review evidence
    4.0
  • Spaceguest review evidence
    4.0
  • Matches the photosphotos checked against reviews
    5.0
A covered poolside terrace overlooking Kuala Lumpur.
A rooftop-style pool with Kuala Lumpur landmarks beyond it.
Pool
1 / 2
Pool217 reviews
67 disliked108 likedlast mentioned Oct 2026

What guests liked

pool and gym was great

Booking.com · rated 10/10 · February 2026 · Deluxe Double or Twin Room

What guests complained about

The swimmingpool was dirty and the space for sunbeds without Shadow strucures

Booking.com · rated 6/10 · April 2026 · Deluxe Double or Twin Room
How we got to 5.0

The pool exists and offers skyline views and family use, but the overall assessment is reduced by documented complaints that it is small, shallow, dated, dirty, or crowded. The supplied retrieval is not statistically representative, although corpus detection provides broader context.

Supports the score
  • Outdoor pool with city views.
  • Child-friendly use is documented by multiple supplied reviews.
  • Poolside seating and umbrellas are listed in the hotel facilities.
Pulls the score down
  • Guest feedback documents a small or shallow pool, maintenance concerns, crowding, and limited shade.
  • Cleanliness and condition evidence is mixed.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

How well placed is it, really?

Location and getting around

8.2/10
9.1Agoda · 40,171 ratings

468 reviews about this · analyzed Oct 2026.

The location is one of the hotel's strongest points, with a mall, food, everyday shops, and public transport close by.

Check before bookingSome supplied reviews describe distance from major attractions or difficulty walking from the hotel.

Guest evidence & score details

The location is one of the hotel's strongest points, with a mall, food, everyday shops, and public transport close by. Central attractions may still require a taxi, and nearby trains, crowds, or mall works can create noise. It is especially convenient for shoppers, public-transport users, and guests who want essentials on hand.

  • Walkabilitymeasured from the map
    8.8
  • Sightseeing accessmeasured from the map
    7.5
  • Taxi convenienceguest review evidence
    8.0
  • Neighbourhood quietguest review evidence
    5.8
Public transport317 reviews
13 disliked258 likedlast mentioned Oct 2026
Walking distance to things103 reviews
14 disliked75 likedlast mentioned Oct 2026
Feeling safe68 reviews
18 disliked45 likedlast mentioned Jul 2026
Taxis and ride-hailing54 reviews
6 disliked37 likedlast mentioned Sept 2026

What guests liked

Excellent location and walking distance to shopping area and local food

Location is good inside shopping mall and next to train station

What guests complained about

Hotel is a bit of a distance from the CBD - 20-30 minutes walking or 10 minutes by car

I could hear the trains from the nearby station which was quite loud

How we got to 8.2

Clearly good overall: immediate retail and dining access, nearby transit, and generally positive location feedback outweigh documented but material distance, traffic and noise limitations. This is an editorial score, not a citywide ranking.

Supports the score
  • Mall, food, cafés, groceries and pharmacies are immediately nearby.
  • Public transport access is strong, with transit locations recorded within 106–248 m.
  • Supplied reviews frequently describe the location as convenient and walkable.
Pulls the score down
  • Some supplied reviews describe distance from major attractions or difficulty walking from the hotel.
  • Recent supplied reviews mention crowding or noise, including mall-related drilling.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Can you work or take calls from the room?

Wi-Fi

6.5/10

36 reviews about this · analyzed Oct 2026.

Wi-Fi is usable for ordinary browsing and may be very fast in some rooms, but reliability is uneven.

Check before bookingSome supplied reviews report poor, intermittent, or unavailable internet.

Guest evidence & score details

Wi-Fi is usable for ordinary browsing and may be very fast in some rooms, but reliability is uneven. Some guests report intermittent or unavailable service, so video calls are not guaranteed to be trouble-free. Remote workers should have mobile data as a backup.

  • Reliabilityguest review evidence
    6.5
  • Video callsguest review evidence
    6.0
Wi-Fi and internet36 reviews
7 disliked25 likedlast mentioned Oct 2026

What guests liked

The wifi speed was amazing above 90 MBPS when tested

What guests complained about

3 I also do not understand why there is no WIFI on the ground floor as we have no wifi and cannot call grab

How we got to 6.5

Overall connectivity is supported by documented internet availability and several positive Wi‑Fi reports, but intermittent and unavailable-service complaints prevent a high score. No speed measurements or sufficiently direct video-call evidence are supplied.

Supports the score
  • Wi‑Fi is listed as an available internet service.
  • Several supplied reviews describe reliable or exceptionally fast Wi‑Fi.
  • The stored corpus records more praise than complaints for Wi‑Fi and internet.
Pulls the score down
  • Some supplied reviews report poor, intermittent, or unavailable internet.
  • No measured download or upload speeds are supplied.
  • Evidence does not establish consistent video-call performance.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the desk usable for a working day?

Working from the room

7.0/10

52 reviews about this · 4 photos available · analyzed Oct 2026.

The rooms generally provide a workable desk and enough daylight for laptop tasks.

Check before bookingDesk dimensions are not reliably measurable from the supplied images.

Guest evidence & score details

The rooms generally provide a workable desk and enough daylight for laptop tasks. The chair, outlets, desk layout, and lighting are not consistently ideal for a full working day. It is fine for short work sessions, but less suitable as a dedicated remote-work base.

  • Chairfrom 4 photos
    5.0
  • Natural lightfrom 4 photos
    6.0
A compact in-room dining and refreshment area with a microwave and built-in storage.
A boardroom with a long conference table, presentation screen and meeting equipment.
A presentation room arranged with rows of covered chairs facing a projection screen.
A formal boardroom with a long table, executive chairs and ceiling-mounted projection equipment.
Desk
1 / 4
Wi-Fi and internet36 reviews
7 disliked25 likedlast mentioned Oct 2026
Desk and working space18 reviews
6 disliked8 likedlast mentioned Aug 2026

What guests liked

The wifi speed was amazing above 90 MBPS when tested

What guests complained about

One spot under the room service manual on the desk is sticky not sure what happened

3 I also do not understand why there is no WIFI on the ground floor as we have no wifi and cannot call grab

How we got to 7.0

The workspace scores 7/10: several supplied images show a proper desk and chair, including a laptop setup and visible outlet panel. However, the dimensions and ergonomic quality are unverified, and the corpus records both praise and complaints about desk and working space. Retrieved evidence includes “The working table should be horizontal to the wall” and “some rooms are old and dark.”

Supports the score
  • A proper desk is visibly provided in several room layouts.
  • The desk appears suitable for laptop work.
  • Some rooms show substantial daylight near the workspace.
Pulls the score down
  • Desk dimensions are not reliably measurable from the supplied images.
  • Chair ergonomics are not established.
  • Supplied reviews include desk-position, furniture, lighting, and outlet limitations.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is there anywhere to train?

Gym

5.5/10
8.9Agoda · 40,171 ratings

77 reviews about this · 2 photos available · analyzed Oct 2026.

Guests rate this 8.9 (city average 8.0); our evidence assessment is 5.5. These use different methods and samples; the detail below explains our assessment.

There is a functional, naturally lit fitness centre with cardio and strength equipment.

Check before bookingGuest evidence describes the gym as small, old, or underequipped for a five-star hotel.

Guest evidence & score details

There is a functional, naturally lit fitness centre with cardio and strength equipment. Guests also describe it as small, dated, under-equipped, or temporarily closed for renovation, and it is not open around the clock. It suits basic workouts rather than serious training.

A glass-walled fitness room overlooking the city and an outdoor pool.
A bright hotel gym lined with treadmills, ellipticals and exercise bikes beside large windows.
Gym
1 / 2
Gym77 reviews
18 disliked44 likedlast mentioned Sept 2026

What guests liked

Great fitness area with plenty of cardio and strength training equipment

What guests complained about

The gym was closed due to renovation

How we got to 5.5
Supports the score
  • Fitness centre is documented and visibly equipped for cardio training.
  • Large windows provide city-facing natural light and an outlook.
Pulls the score down
  • Guest evidence describes the gym as small, old, or underequipped for a five-star hotel.
  • Operating hours are not 24 hours according to supplied reviews.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is it worth the money?

Price and value

7.0/10
8.9Agoda · 40,171 ratings

217 reviews about this · analyzed Oct 2026.

Guests rate this 8.9 (city average 8.0); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.

The hotel can offer good value when the rate is competitive, especially with its convenient location and broad facilities. Room condition, noise, breakfast quality, and service delays can make the experience feel less worthwhile at a premium price. Compare the rate carefully if a quiet, polished stay matters most.

Guest evidence & score details
Value for money217 reviews
25 disliked163 likedlast mentioned Sept 2026

What guests liked

The property offers great value for money without any notable downsides

What guests complained about

It is not value for money

Patterns in the reviews we analyzed

What to check before you commit

Patterns from 5,233 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.

Smells and damp

Higher concern

104 of 5,233 reviews contain a complaint about this.

See the pattern & what to do

104 of 129 classified opinions about this were negative — 81% of these opinions. 83 of those are from the last 730 days. 167 of 5233 reviews mention it at all.

Our room (3020) also had a very bad odor coming from the toilet and the room felt uncomfortably humid which amplified the problem

We booked 2 rooms and one of the room with heavy cigarette smell where my kids are staying in

The room smells musty and dusty

Noise

Higher concern

83 of 5,233 reviews contain a complaint about this.

See the pattern & what to do

83 of 123 classified opinions about this were negative — 67% of these opinions. 65 of those are from the last 730 days. 132 of 5233 reviews mention it at all.

However pls don’t get a room near lift as it’s very very noisy

noisy due to its position behind the elevator - would avoid this room/location during next visit

Very noisy speaking loudly in their room not considerate of neighbours as if they are the only people staying in the hotel

What you can do about it
  • Request a room away from elevators and fire lifts.
  • Ask for a higher-floor room away from mall-connected renovation areas.
  • Avoid rooms facing the pool or train side when possible.
  • Confirm current renovation hours before arrival.

Plumbing, drainage and hot water

Higher concern

54 of 5,233 reviews contain a complaint about this.

See the pattern & what to do

54 of 78 classified opinions about this were negative — 69% of these opinions. 41 of those are from the last 730 days. 87 of 5233 reviews mention it at all.

toilet nether was leaking and wash basin water is not draining well

Broken toilet flush - see photo how they had it fixed earlier with a water bottle

The bathroom hot water temperature was very low and no required hot water coming out

Soundproofing between rooms

Higher concern

23 of 5,233 reviews contain a complaint about this.

See the pattern & what to do

23 of 31 classified opinions about this were negative — 74% of these opinions. 15 of those are from the last 730 days. 36 of 5233 reviews mention it at all.

The room is not sound proof so it was a bit difficult to sleep as you can hear the music and TV from the guest next door

The rooms have zero soundproofing because the wall partition is literally a cheap mattress between rooms (see photos) 🙉

Booking.com · rated 2/10 · September 2026 · Deluxe Double or Twin Room

Adjacent rooms have interconnected doors which though locked are not sound proof

Construction and roadworks

Moderate concern

99 of 5,233 reviews contain a complaint about this.

See the pattern & what to do

99 of 105 classified opinions about this were negative — 94% of these opinions. 39 of those are from the last 730 days. 135 of 5233 reviews mention it at all.

Recent guest evidence indicates renovation or construction activity, including dust and drilling noise.

Drilling sounds can be heard all day until 6.30pm

Booking.com · rated 8/10 · June 2026 · Deluxe Double or Twin Room

Noisy in middle of night due to some air con or construction work

Lower floor can be noisy due to interconnected to mall (drilling)

Reasons guests were glad they booked

The bright spots in guest feedback

Get a feel for the neighbourhood

The world outside the lobby

24 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.

Landmarks and transport

  • Sunway Putra Mall0.044 km
  • PWTC0.106 km
  • Mercato Sunway Putra Mall0.122 km
  • Putra0.248 km
  • Suvarnabhumi Airport1174.69 km
  • Silom1181.29 km
  • Asok1181.91 km
  • Siam1183.17 km

We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.

Explore food, transport and everyday essentials nearby

Eating and drinking

Bars5 mapped · 3 within 5 min
Restaurants5 mapped · 5 within 5 min

Cafés and workspaces

Cafés5 mapped · 4 within 5 min
Coworking1 mapped

Everyday essentials

Shopping2 mapped · 1 within 5 min
Pharmacies4 mapped · 1 within 5 min
Convenience5 mapped · 4 within 5 min
Groceries3 mapped · 1 within 5 min

Getting around

Public transport5 mapped · 3 within 5 min

Exercise

Gyms3 mapped · 1 within 5 min
Yoga studios4 mapped · 1 within 5 min

Turn the findings into a better stay

Confirm these details before booking

Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.

For your reservation

  • Exact room category, bed arrangement and maximum occupancy; requests such as a high floor may not be guaranteed.
  • Total price for your dates, including taxes, service fees, breakfast and any deposit.
  • Cancellation deadline, payment timing and whether the rate is refundable.
  • Current opening hours, closures or extra charges for the facilities you need.

Questions raised by this hotel’s evidence

  • Which room locations are quietest, and can a quiet room be guaranteed?
  • Is the pool open throughout the day, and are loungers available at busy times?
  • Is this exact layout available in the room category being booked?
  • Does the bathtub include a shower, and is it separated by a screen or curtain?

Observations for specific dates, not a quote

What it costs

These are historical observations, not live availability. Room types, occupancy, taxes and cancellation rules may differ between samples. Check the final total with the provider.

USD 67–99per night on sampled dates · historical observations

See sample dates and recorded rates
USD 672026-10-25 → 2026-10-27booking.com
USD 992026-12-10 → 2026-12-12booking.com
USD 972027-01-09 → 2027-01-11booking.com

Good value when: Likely strongest at the lower observed rate when room quality and included services meet expectations.

Poor value when: Risk is higher at upper observed rates or when parking, breakfast, or service quality do not match expectations.

Short answers

Common questions about Sunway Putra Hotel Kuala Lumpur

Is Sunway Putra Hotel Kuala Lumpur noisy?

132 of 5233 reviews mention noise. Of the 132 reviewers mentioning it, 83 described a problem and 40 described it positively. These are counts of the collected reviews, not all guests. Separately, 135 reviews mention construction or roadworks nearby, 49 of them in the last two years, most recently 2026-10-05.

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Is there construction near Sunway Putra Hotel Kuala Lumpur?

135 collected reviews mention construction, roadworks or building work, first on 2023-12-21 and most recently on 2026-10-05. 99 described it as a complaint. This historical evidence does not establish whether work is continuing today.

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Is Sunway Putra Hotel Kuala Lumpur in a good location?

24 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 75 reviewers praise how much is walkable from the door.

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Is breakfast at Sunway Putra Hotel Kuala Lumpur worth it?

1088 reviews mention breakfast. 654 described it positively and 201 described a problem.

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How is the Wi-Fi at Sunway Putra Hotel Kuala Lumpur?

Only 36 of 5233 reviews mention it at all, 7 of them as a complaint — thin evidence either way, which is itself worth knowing if you need to work.

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Is the pool at Sunway Putra Hotel Kuala Lumpur any good?

It scores 5.0/10 here. 217 reviews mention the pool, 67 of them as a complaint. The pool exists and offers skyline views and family use, but the overall assessment is reduced by documented complaints that it is small, shallow, dated, dirty, or crowded. The supplied retrieval is not statistically representative, although corpus detection provides broader context.

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How much does Sunway Putra Hotel Kuala Lumpur cost per night?

Rates we observed for the listed sample dates ran USD 67 to USD 99 a night, with a midpoint around USD 97. Prices move with dates and room type.

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Who should not book Sunway Putra Hotel Kuala Lumpur?

Light sleepers or guests needing dependable sound insulation; Travelers requiring consistently modern, spotless rooms; Lap swimmers or guests choosing primarily for pool quality; Serious gym users.

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Working while you stay

Places to work near Sunway Putra Hotel Kuala Lumpur

Reviewed coworking spaces and work-friendly cafés within 3 km in a straight line. Check the actual journey, opening hours and any day-pass or laptop rules before you go.

Mingle Highstreet - CoWorking Hub

Coworking space · 2.1 km away · LodgeLens rating 5.9/10

Consider Mingle Highstreet for a trial working day if you want a hostel-based workspace and can adapt to variable conditions; do not commit to a working month solely on the positive reviews.

Read the review →

DOJO Coworking KL

Coworking space · 2.2 km away · LodgeLens rating 7.3/10

DOJO is worth considering for a working day and potentially a longer stay, particularly if comfortable seating, welcoming community and a choice of work areas matter more than guaranteed silence.

Read the review →

See the best coworking spaces in Kuala Lumpur →

Same neighbourhood, different stay

Other reviewed hotels near Sunway Putra Hotel Kuala Lumpur

Hotels we have analysed within about 1.5 km in a straight line. Compare the trade-offs before you choose.

Hilton Garden Inn Kuala Lumpur - South

700 m away · strongest: location and getting around 7.5/10

A location-led, mixed proposition: strong access, rooftop views, friendly staff and generally positive value sentiment, offset by substantial variation in room quality, documented cleanliness and maintenance failures, elevator problems, weak soundproofing, unreliable Wi-Fi and a gym located elsewhere.

Read the review →

Compare what matters to your stay

Other hotels and focused shortlists

These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.

Compare the Kuala Lumpur hotels we have analyzed →

Next step

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What supports this review

Read with these limitations

5,233 reviews analyzed across 8 languages. Latest guest review: October 2026. 2,042 reviews from the last 12 months. Analysis: October 2026. How our analysis works

Sample dates: Sept 2023–Oct 2026. Average stay rating 8.9/10, normalized across sources. The latest 12 months average +0.0 points versus the full sample; changing guests and sources can affect this.

  • No written Google reviews were collected.
  • Some review sources are missing or need refreshing.
Review sources, sample sizes and collection dates
Booking.com473 reviews collectedSource collected · October 2026
Google0 reviews collected · 6,442 advertised by sourceReview evidence unavailable · October 2026
Agoda4,760 reviews collectedSource collected · October 2026

Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.

How this page was made

We hold 5,233 reviews for this property and analyzed 5,233 reviews across 8 languages. Text matching and AI interpretation can miss nuance, sarcasm or translations. Repeated experiences, larger samples and independent sources are more useful than a single vivid quote.

Quotes, however, are only ever drawn from the 4,720 English reviews. Machine-translating a guest’s sentence would change their original wording.

We count mentions using text patterns. Complaints can come from a reviewer’s “disliked” field or negative wording in their review. These counts describe the reviews we hold, not the proportion of all guests who experienced an issue. “Recent” means the last 730 days.

Scores, section explanations and photo descriptions come from a model reading the source material using AI, last run 11 October 2026. Published photos may be old, staged or incomplete; AI cannot measure a room or verify a facility is currently open. Nearby places are mapped within 1500 m; walking times are estimates, not checked routes. Prices are observations for sample dates and will move.

We link to a review or its source page when an address is available. Source, rating, and month accompany quotes to help you locate them. Some links open a collection of reviews rather than the individual quote.