LodgeLens

Chiang Mai / The stay, beyond the listing

The Empress Hotel

199/42 Chang Klan Rd.,Chiang Mai

The LodgeLens take

Check the wi-fi findings before booking

A practical, well-located hotel with spacious rooms, a pool, usable workspace and generally friendly service. The main tradeoffs are dated and inconsistently maintained rooms, mixed sleep quality, an aging gym, variable breakfast quality and unreliable Wi-Fi. Value is strongest at the lower observed rates, not at substantially higher prices.

Worth checking: 8 of the 422 reviews in our sample contain a complaint about noise. See the evidence

422 reviews analyzed · 2 sourcesUpdated Oct 2026
Find your room Plan a better stay

AI-assisted hotel analysis by LodgeLens. Based on public sources; we have not inspected this hotel in person. We may earn a commission from booking links.

Published property photos · may not show current condition

Published photos, not an inspection. Confirm the exact room and current facilities.

1 / 52
Use the arrow keys to browse
The roomThe rooms are generally spacious and can be comfortable, but they vary more than the polished provider score suggests.The night’s sleepSleep is usually possible, but comfort and noise are inconsistent.The locationThe location is convenient for local restaurants, markets, the Night Bazaar, and taxis, but it is not ideal for walking to every major sight.

Seen from USD 56 a night on sample dates

Check dates on Booking.com
Useful findings, with limits Review dates and source coverage affect how much weight to give these findings.See coverage & dates ↗

Who it may suit

  • Travelers prioritizing spacious rooms, a central practical location and a pool.
  • Guests comfortable trading polished condition for lower rates and broad facilities.
  • Leisure travelers who can rely on taxis for attractions beyond the immediate area.
  • Light laptop users who do not depend on hotel Wi-Fi for critical calls.

Strongest: Location and getting around 7.8, Staff and service 7.5, Price and value 7.5

Think twice if

  • Remote workers needing dependable video calls or stable internet.
  • Travelers highly sensitive to dated bathrooms, maintenance issues, odors or pests.
  • Guests requiring consistently quiet sleep or highly predictable bed comfort.
  • Serious gym users seeking modern, well-maintained equipment.
  • Travelers paying premium rates while expecting recently renovated rooms.

Weakest: Wi-Fi 3.0, Gym 5.0, Cleanliness and condition 5.5

If it sounds right

Check your dates

We observed USD 56–182 a night on sample dates. Live prices move with the calendar.

Check dates on Booking.com

We may earn a commission if you book through these links. Commission does not affect our analysis or scores.

Compare the same room, dates and guest count. Check taxes, breakfast and cancellation terms before paying.

Choose the room, not just the hotel

A little care here can change your stay.

Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.

Most reviewed room173 reviews

Superior Double or Twin Room

double or twin

8.6 /10Average stay rating
3 / 173Reviews raising noise

Why consider it

Multiple supplied reviews describe the rooms as spacious or big.

Check before paying

Bathroom size and maintenance are inconsistent, with several supplied complaints.

More room notes

More reasons to consider it

  • Supplied images show windows, seating, desks and storage.

More to check

  • Reviews describe dated rooms, occasional noise, and maintenance problems.
Room option153 reviews

Deluxe Double or Twin Room

double or twin

8.6 /10Average stay rating
6 / 153Reviews raising noise

Why consider it

Reviews commonly describe good room size and comfortable rooms.

Check before paying

A supplied review reports uncomfortable beds and flat pillows.

More room notes

More reasons to consider it

  • Images show substantial furnishings, desks, seating, windows and storage.

More to check

  • Datedness, old bathrooms and maintenance issues are documented.
Room option72 reviews

Executive Double or Twin Room

double or twin

8.4 /10Average stay rating
3 / 72Reviews raising noise

Why consider it

A supplied review describes a spacious high-floor room with view and quiet.

Check before paying

Bathroom obsolescence and small size are documented.

More room notes

More reasons to consider it

  • Images show desks, seating, large windows and substantial storage.

More to check

  • Noise, drainage, darkness and air-conditioning problems appear in supplied reviews.
Small review sample14 reviews

Family Suite

not specified

8.9 /10Average stay rating
0 / 14Reviews raising noise

Why consider it

A supplied guest described the suite as equivalent to three rooms, with two bathrooms, three TVs and multiple refrigerators.

Check before paying

Evidence is limited to one detailed supplied review for this room type.

More room notes

More reasons to consider it

  • The same supplied review described recently redone bathrooms and upscale furnishings.

More to check

  • No advertised area or complete bathroom configuration is supplied.

Make the room request specific

A useful note for the hotel

Select a room above, then copy an enquiry to use before booking. Nothing is sent from this page.

Preview the enquiry

No room selected. The enquiry will ask about the hotel generally.

A closer look, on your terms

What matters for your stay?

Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.

11 topics · open any evidence panel for guest quotes, photos and how the score was formed.

Will you actually sleep here?

Sleep and noise

6.0/10

49 reviews about this · analyzed Oct 2026.

Sleep is usually possible, but comfort and noise are inconsistent.

Check before bookingSupplied reviews report uncomfortable, hard, flat, or lumpy beds and pillows.

Guest evidence & score details

Sleep is usually possible, but comfort and noise are inconsistent. Some guests find the rooms quiet and relaxing, while others report hard or lumpy beds and disruptive air-conditioning, refrigerators, neighbors, or machinery. It suits light sleepers only if they can request a quiet room and are not fussy about bedding.

  • Bed comfortguest review evidence
    6.0
  • Soundproofingguest review evidence
    6.0
  • Pillowsguest review evidence
    5.0
Beds and pillows28 reviews
14 disliked14 likedlast mentioned Aug 2026
Noise17 reviews
8 disliked9 likedlast mentioned Jul 2026
Construction and roadworks2%
raised by 7 of 422last Feb 2026

Those who complained rated the whole stay 6.5/10 on average.

Air-conditioning noise1%
raised by 5 of 422last Jan 2026

Guests reporting this gave the whole stay 7/10 on average.

What guests liked

the hotel remained quiet and relaxing

Booking.com · rated 10/10 · March 2025 · Executive Double or Twin Room

Very comfortable bed and pillows

Booking.com · rated 10/10 · December 2024 · Executive Double or Twin Room

What guests complained about

Really noisy Aircon in room on check out no-one even bothered to ask if we enjoyed our stay

Booking.com · rated 5/10 · December 2023 · Executive Double or Twin Room

The property needs refurbishing as it hasn’t changed in 25 years

Booking.com · rated 7/10 · January 2026 · Superior Double or Twin Room
How we got to 6.0
Supports the score
  • Several supplied reviews describe rooms as quiet or peaceful.
  • Beds are visibly substantial in supplied room photographs, with curtains present in multiple rooms.
Pulls the score down
  • Supplied reviews report uncomfortable, hard, flat, or lumpy beds and pillows.
  • Noise complaints include air-conditioning, refrigerators, neighboring rooms, events, and machinery.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

What are the rooms actually like?

Rooms

6.8/10
8.0Agoda · 38 ratings

73 reviews about this · 75 photos available · analyzed Oct 2026.

The rooms are generally spacious and can be comfortable, but they vary more than the polished provider score suggests. Guests praise room size, views, bathtubs, and some very comfortable beds, while others describe tiny rooms, hard pillows, and tired bathrooms. Choose carefully if space, bathroom condition, or modern finishes matter.

Guest evidence & score details
A full-room view of a classic bedroom with a large bed, desk and two chairs by the window.
A built-in refreshment and storage unit sits beside the open entrance door.
A bedroom with a writing desk opens onto a wood-trimmed hallway leading toward the entry area.
A spacious hotel room with twin beds, a desk, a sitting area and built-in storage.
A spacious-looking twin room includes a desk, television, seating area and curtained window.
A traditional twin room has two beds, a desk, television and extensive dark wood cabinetry.
Guest room
1 / 6 of 75 we hold
Bathrooms33 reviews
25 disliked7 likedlast mentioned Aug 2026
Beds and pillows28 reviews
14 disliked14 likedlast mentioned Aug 2026
Room size24 reviews
2 disliked21 likedlast mentioned Aug 2026
Views13 reviews
1 disliked12 likedlast mentioned May 2026

What guests liked

very comfy and spacious room with nice bathtub

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room

Very comfortable bed and pillows

Booking.com · rated 10/10 · December 2024 · Executive Double or Twin Room

What guests complained about

Room was tiny could not get suitcase round the end of the bed and for that eye watering price I expected much much better

The pillows were too hard and too small

Booking.com · rated 8/10 · April 2024 · Deluxe Double or Twin Room

Is it clean and well kept?

Cleanliness and condition

5.5/10
9.1Agoda · 38 ratings

86 reviews about this · analyzed Oct 2026. Limited evidence: treat this assessment as provisional. Confidence is low because the available sources are limited or inconsistent.

Guests rate this 9.1; our evidence assessment is 5.5. These use different methods and samples; the detail below explains our assessment.

The hotel is clean in broad terms but noticeably dated and unevenly maintained. Guests often praise cleanliness, yet reports mention old rooms, worn fixtures, stained grout, smells, and tired towels. It works for travelers who value character and price over a fresh, contemporary finish.

Guest evidence & score details
  • Cleanlinessguest review evidence
    8.0
  • Room upkeepguest review evidence
    5.0
  • Common areasphotos and reviews
    5.0
  • Feels currentfrom the photos
    4.0
Cleanliness60 reviews
5 disliked54 likedlast mentioned Jul 2026
Wear and maintenance6%
raised by 25 of 422last Aug 2026

Guests reporting this gave the whole stay 7.12/10 on average.

Smells and damp1%
raised by 5 of 422last Jun 2026

Guests reporting this gave the whole stay 7.4/10 on average.

Plumbing, drainage and hot waterunder 1%
raised by 4 of 422last Jan 2026

Those who complained rated the whole stay 6.25/10 on average.

What guests liked

The hotel was clean

Booking.com · rated 9/10 · March 2026 · Superior Double or Twin Room

What guests complained about

the bathroom was not very clean the grouting is black in places and brown marks around toilet area which were there for my 3 night stay

The rooms were old and dated

Do the staff fix things when they go wrong?

Staff and service

7.5/10
8.9Agoda · 38 ratings

158 reviews about this · 3 photos available · analyzed Oct 2026.

Staff are a clear strength, though they do not always resolve problems well. Guests frequently describe friendly, welcoming service and smooth check-in, but some report slow responses or little follow-up when issues such as noisy air-conditioning arise. It is a good fit if warm hospitality matters more than flawless recovery.

Guest evidence & score details
  • Friendlinessguest review evidence
    8.5
  • Responsivenessguest review evidence
    8.0
  • Check-inguest review evidence
    8.0
  • Problem solvingguest review evidence
    6.0
A grand lobby entrance with uniformed staff, ornate ceilings and a central flower display.
Three uniformed staff members stand behind the hotel reception counter.
A grand lobby atrium features escalators, decorative columns and chandeliers.
Lobby
1 / 3
Staff and service154 reviews
16 disliked134 likedlast mentioned Sept 2026
Check-in and check-out14 reviews
1 disliked13 likedlast mentioned Jun 2026
Housekeeping4 reviews
0 disliked4 likedlast mentioned Aug 2026

What guests liked

We enjoyed the hotel and had a great experience with the staff

Booking.com · rated 9/10 · February 2026 · Deluxe Double or Twin Room

I was really positively surprised with very early check in and welcome set

Booking.com · rated 9/10 · June 2026 · Deluxe Double or Twin Room

What guests complained about

Slow staff

Booking.com · rated 4/10 · January 2026 · Executive Double or Twin Room

Really noisy Aircon in room on check out no-one even bothered to ask if we enjoyed our stay

Booking.com · rated 5/10 · December 2023 · Executive Double or Twin Room

Is breakfast worth booking?

Breakfast and dining

6.5/10

125 reviews about this · 9 photos available · analyzed Oct 2026.

Breakfast is usually worth considering for its variety and generally strong quality.

Check before bookingCoffee receives specific negative feedback in supplied reviews.

Guest evidence & score details

Breakfast is usually worth considering for its variety and generally strong quality. Guests praise the spread and cooked options, but coffee is a recurring weak point, and some report limited or lukewarm food, noise, or an inconvenient dining location. Book it if variety matters, but expect an imperfect morning meal.

A staged breakfast spread features eggs, waffles, sausages, fruit, juice, and milk.
A full plated breakfast with eggs, bacon, beans, mushrooms, tomatoes and fries.
A refrigerated buffet display featuring sliced and whole fresh fruit.
A long buffet display of small prepared dishes and colorful toppings.
A chilled buffet platter of sliced cold meats on a glass table.
Individual fruit-topped desserts arranged on tiered buffet trays.
Breakfast
1 / 6 of 9 we hold
Breakfast114 reviews
43 disliked70 likedlast mentioned Sept 2026
Coffee16 reviews
12 disliked4 likedlast mentioned Aug 2026
On-site restaurant and bar16 reviews
9 disliked7 likedlast mentioned Mar 2026

What guests liked

The breakfast was excellent every morning

Very good breakfast only would recommend to improve the coffee and the cups

Booking.com · rated 9/10 · January 2024 · Executive Double or Twin Room

What guests complained about

Breakfast wasn't good and there was not enough food - most of the food was gone

Booking.com · rated 6/10 · January 2025 · Deluxe Double or Twin Room

had its days Breakfast coffee is horrible

Booking.com · rated 8/10 · August 2025 · Superior Double or Twin Room
How we got to 6.5
Supports the score
  • Breakfast is documented as varied, with buffet displays including fruit, desserts, cold items and cooked Western-style dishes.
  • The dining room is shown as a substantial restaurant space.
  • Reviews include strong praise for breakfast quality and variety.
Pulls the score down
  • Coffee receives specific negative feedback in supplied reviews.
  • Some reviews describe limited variety, insufficiently hot food, noise or an inconvenient location in another building.
  • Breakfast price and whether it is included are not supplied.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the pool as good as the photos?

Pool

7.0/10
8.7Agoda · 38 ratings

55 reviews about this · 9 photos available · analyzed Oct 2026.

Guests rate this 8.7; our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.

The pool is a worthwhile feature and broadly matches the appealing photos.

Check before bookingSome guests report the pool is too shallow at one end, shaded and cold, or too small.

Guest evidence & score details

The pool is a worthwhile feature and broadly matches the appealing photos. Guests describe it as large, clean, and enjoyable, with loungers and poolside service, although some find it cold, shaded, shallow, or smaller than expected. It suits relaxed swimmers more than guests seeking a warm, resort-style pool.

  • Viewfrom 9 photos
    6.0
  • Cleanlinessguest review evidence
    6.0
  • Spaceguest review evidence
    6.0
  • Matches the photosphotos checked against reviews
    7.0
A pool deck beside a covered Thai-style pavilion, with city views beyond.
A staged poolside presentation of sandwiches and a bright cocktail.
The large outdoor pool is shown from water level with loungers around its deck.
Two guests are pictured relaxing at the edge of the hotel pool.
Guests relax in the pool beside a row of turquoise loungers.
A large outdoor pool bordered by loungers and the hotel’s Thai-style dining pavilion.
Pool
1 / 6 of 9 we hold
Pool55 reviews
12 disliked43 likedlast mentioned Jul 2026

What guests liked

Swimming pool is great

Booking.com · rated 8/10 · June 2025 · Deluxe Double or Twin Room

What guests complained about

The pool was too cold for me as it’s in the shade

Booking.com · rated 10/10 · January 2025 · Deluxe Double or Twin Room
How we got to 7.0
Supports the score
  • Outdoor pool with substantial surrounding lounger seating.
  • Guests describe the pool as large, great, clean, and enjoyable.
  • Pool bar service and food ordering are documented.
Pulls the score down
  • Some guests report the pool is too shallow at one end, shaded and cold, or too small.
  • One recent review reports that the pool sunbathing area needed cleaning.
  • Pool closing hours and service consistency are not fully established.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

How well placed is it, really?

Location and getting around

7.8/10
9.5Agoda · 38 ratings

33 reviews about this · analyzed Oct 2026.

Guests rate this 9.5; our evidence assessment is 7.8. These use different methods and samples; the detail below explains our assessment.

The location is convenient for local restaurants, markets, the Night Bazaar, and taxis, but it is not ideal for walking to every major sight.

Check before bookingThe hotel is outside the Old City, and some reviews say tourist attractions are not quite walkable.

Guest evidence & score details

The location is convenient for local restaurants, markets, the Night Bazaar, and taxis, but it is not ideal for walking to every major sight. Guests appreciate the nearby amenities and easy rides, while some find the hotel outside the main tourist zone and note limited public-transport convenience. It suits travelers happy to use taxis or tuk-tuks.

  • Walkabilitymeasured from the map
    7.5
  • Sightseeing accessmeasured from the map
    7.5
  • Taxi convenienceguest review evidence
    8.5
  • Neighbourhood quietguest review evidence
    6.5
Walking distance to things17 reviews
5 disliked12 likedlast mentioned Aug 2026
Taxis and ride-hailing17 reviews
5 disliked12 likedlast mentioned Jul 2026
Public transport4 reviews
0 disliked4 likedlast mentioned Aug 2026
Feeling safe1 review
0 disliked1 likedlast mentioned Oct 2025

What guests liked

The Hotel is in walking distance to many good restaurants

Booking.com · rated 9/10 · February 2025 · Family Suite

convenient to public transport and town center

What guests complained about

Its a little far away from the turistic zone of the city if you want to walk there

Booking.com · rated 9/10 · December 2023 · Deluxe Double or Twin Room

A bit confusing for Grab driver

Booking.com · rated 8/10 · June 2025 · Deluxe Double or Twin Room
How we got to 7.8

Overall location is clearly good: practical amenities are close, supplied reviews praise access to markets and restaurants, and taxis are described as convenient. The score is below the top tier because some attractions are not walkable and no rail transit is documented.

Supports the score
  • Restaurants, cafés, bars, pharmacies, convenience stores and laundry services are mapped nearby.
  • Supplied reviews describe access to the Night Bazaar, restaurants, markets and central areas as convenient or walkable.
  • Supplied reviews and corpus statistics support practical taxi access.
Pulls the score down
  • The hotel is outside the Old City, and some reviews say tourist attractions are not quite walkable.
  • No BTS or MRT is documented; the nearest mapped public-transport point is 706 metres away.
  • A karaoke venue is mapped 158 metres away, although actual hotel noise is not established.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Can you work or take calls from the room?

Wi-Fi

3.0/10

4 reviews about this · analyzed Oct 2026.

Wi-Fi is the hotel’s biggest practical weakness and is unreliable for work or calls.

Check before bookingSupplied reviews report unreliable room Wi-Fi, frequent disconnections, and poor internet service.

Guest evidence & score details

Wi-Fi is the hotel’s biggest practical weakness and is unreliable for work or calls. Although internet is available and some guests report good service, others describe frequent disconnections and terrible room Wi-Fi. Remote workers should bring a backup connection rather than depend on it.

  • Reliabilityguest review evidence
    3.0
  • Video callsguest review evidence
    2.0
Wi-Fi and internet4 reviews
3 disliked1 likedlast mentioned Jan 2026

What guests complained about

Terrible wifi

Booking.com · rated 5/10 · January 2025 · Deluxe Double or Twin Room
How we got to 3.0

3/10: Internet is advertised as available, but the supplied evidence is weighted toward concrete reliability failures, including repeated disconnections and poor service. No speed measurements or current validated performance evidence are supplied.

Supports the score
  • Internet is listed as an available facility.
  • One supplied review describes the Wi-Fi as “Very good WiFi.”
Pulls the score down
  • Supplied reviews report unreliable room Wi-Fi, frequent disconnections, and poor internet service.
  • No measured download or upload speeds are supplied.
  • Evidence is insufficient to establish consistent video-call performance.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is the desk usable for a working day?

Working from the room

7.0/10

5 reviews about this · 3 photos available · analyzed Oct 2026.

The room desk is usable for light work, but not a dependable setup for a full working day.

Check before bookingThe chair appears to be a conventional wooden chair; ergonomic support is not established.

Guest evidence & score details

The room desk is usable for light work, but not a dependable setup for a full working day. A chair, writing surface, and nearby outlets are visible, yet ergonomic comfort, desk size, and monitor space are unclear, while unreliable Wi-Fi is a serious drawback. It suits occasional emails rather than demanding remote work.

  • Natural lightfrom 3 photos
    7.0
A traditional writing desk beside a wall-mounted television and window.
A small writing desk with a lamp, chair and hotel information folder.
A walk-in wardrobe with open hanging rails, shelving, a bench and a full-length mirror.
Desk
1 / 3
Wi-Fi and internet4 reviews
3 disliked1 likedlast mentioned Jan 2026
Desk and working space1 review
0 disliked1 likedlast mentioned Jan 2024

What guests liked

Lady at the travel desk was welcoming

Booking.com · rated 10/10 · January 2024 · Deluxe Double or Twin Room

What guests complained about

Terrible wifi

Booking.com · rated 5/10 · January 2025 · Deluxe Double or Twin Room
How we got to 7.0

7/10: Several supplied images show a dedicated desk or console with a chair, and one image shows nearby outlets. The surface appears usable for a laptop, but dimensions, ergonomic comfort, sustained working comfort, and monitor suitability are not established. The single relevant supplied review is positive but general rather than workspace-specific.

Supports the score
  • A dedicated desk or writing surface with a chair is visible in several room images.
  • Power outlets are visible immediately beside the desk in one image.
  • The supplied review describes the stay as “Very comfortable. Feel like staying at home.”
Pulls the score down
  • The chair appears to be a conventional wooden chair; ergonomic support is not established.
  • Desk dimensions and monitor suitability are not documented.
  • Photography is staged and cannot establish working comfort over time.

Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is there anywhere to train?

Gym

5.0/10
8.7Agoda · 38 ratings

16 reviews about this · 3 photos available · analyzed Oct 2026.

Guests rate this 8.7; our evidence assessment is 5.0. These use different methods and samples; the detail below explains our assessment.

There is a functional gym, but its condition is too inconsistent for a strong recommendation.

Check before bookingSeveral supplied reviews describe the gym as outdated, needing maintenance, or having worn or broken equipment.

Guest evidence & score details

There is a functional gym, but its condition is too inconsistent for a strong recommendation. It has cardio and resistance equipment, good natural light, and some praise, while other guests report worn, broken, or outdated machines. It is adequate for basic exercise, not ideal for serious training.

Treadmills face large windows overlooking leafy greenery.
A bright gym contains cardio machines and a central cable-and-weight station.
A trainer and guest stand beside a multi-station weight machine in the fitness room.
Gym
1 / 3
Gym16 reviews
8 disliked8 likedlast mentioned May 2026

What guests liked

Decent pool and the gym was great

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room

What guests complained about

The fitness centre could use a little upgrade

Booking.com · rated 10/10 · March 2026 · Superior Double or Twin Room
How we got to 5.0

Overall, this is a real and apparently well-equipped gym with strong window exposure, but the guest evidence documents a substantial condition and maintenance limitation. The corpus statistics report eight complaint classifications and six detected complaints within the last two years, while also recording eight praise classifications; the retrieved examples are not prevalence estimates.

Supports the score
  • Gym exists and includes cardio and resistance equipment.
  • Large windows provide substantial apparent natural light.
  • Recent guest feedback includes praise for a well-equipped gym.
Pulls the score down
  • Several supplied reviews describe the gym as outdated, needing maintenance, or having worn or broken equipment.
  • The supplied evidence does not establish current equipment counts, operating hours, or crowding.

Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.

Is it worth the money?

Price and value

7.5/10
8.5Agoda · 38 ratings

18 reviews about this · analyzed Oct 2026.

The hotel can offer good value, especially for travelers who like character and included amenities. Guests praise the overall value, though some consider it expensive for the dated condition and room shortcomings. It is best for those prioritizing location, pool, breakfast, and service over modern finishes.

Guest evidence & score details
Value for money18 reviews
4 disliked13 likedlast mentioned Jun 2026

What guests liked

Great value for money in a hotel with character

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room

What guests complained about

Expensive for what it is

Booking.com · rated 4/10 · January 2026 · Executive Double or Twin Room

Patterns in the reviews we analyzed

What to check before you commit

Patterns from 422 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.

Noise

Moderate concern

8 of 422 reviews contain a complaint about this.

See the pattern & what to do

8 of 17 classified opinions about this were negative — 47% of these opinions. 7 of those are from the last 730 days. 17 of 422 reviews mention it at all.

Really noisy Aircon in room on check out no-one even bothered to ask if we enjoyed our stay

Booking.com · rated 5/10 · December 2023 · Executive Double or Twin Room

The fridge and ac make some noise

Booking.com · rated 8/10 · December 2024 · Deluxe Double or Twin Room

Noisy aircon

Booking.com · rated 10/10 · January 2026 · Executive Double or Twin Room
What you can do about it
  • Request a room away from machinery and air-conditioning equipment.
  • Request a room away from event or school-activity areas.
  • Ask for a room away from neighboring-room exposure, since some guests reported sound through thin walls.

Smells and damp

Moderate concern

5 of 422 reviews contain a complaint about this.

See the pattern & what to do

5 of 5 classified opinions about this were negative — 100% of these opinions. 5 of those are from the last 730 days. 5 of 422 reviews mention it at all.

Towels were old and smelly

Booking.com · rated 6/10 · February 2025 · Deluxe Double or Twin Room

Air-conditioning noise

Lower concern

5 of 422 reviews contain a complaint about this.

See the pattern & what to do

5 of 5 classified opinions about this were negative — 100% of these opinions. 4 of those are from the last 730 days. 5 of 422 reviews mention it at all.

Really noisy Aircon in room on check out no-one even bothered to ask if we enjoyed our stay

Booking.com · rated 5/10 · December 2023 · Executive Double or Twin Room

Noisy aircon

Booking.com · rated 10/10 · January 2026 · Executive Double or Twin Room

Noisy air conditioner

Booking.com · rated 5/10 · January 2025 · Deluxe Double or Twin Room

Construction and roadworks

Lower concern

4 of 422 reviews contain a complaint about this.

See the pattern & what to do

4 of 7 classified opinions about this were negative — 57% of these opinions. 4 of those are from the last 730 days. 7 of 422 reviews mention it at all.

The property needs refurbishing as it hasn’t changed in 25 years

Booking.com · rated 7/10 · January 2026 · Superior Double or Twin Room

This hotel needs renovation!

Booking.com · rated 3/10 · January 2025 · Deluxe Double or Twin Room

Plumbing, drainage and hot water

Lower concern

4 of 422 reviews contain a complaint about this.

See the pattern & what to do

4 of 4 classified opinions about this were negative — 100% of these opinions. 2 of those are from the last 730 days. 4 of 422 reviews mention it at all.

Shower kept flooding even asking staff to come and unblock for us it still blocked up …

Booking.com · rated 6/10 · November 2023 · Executive Double or Twin Room

slow drainage

Booking.com · rated 4/10 · January 2026 · Executive Double or Twin Room

Reasons guests were glad they booked

The bright spots in guest feedback

Staff and service

134 reviewers praised it, 16 complained · 89% of opinions positive

Read a guest’s words

We enjoyed the hotel and had a great experience with the staff

Booking.com · rated 9/10 · February 2026 · Deluxe Double or Twin Room

Cleanliness

54 reviewers praised it, 5 complained · 92% of opinions positive

Read a guest’s words

The hotel was clean

Booking.com · rated 9/10 · March 2026 · Superior Double or Twin Room

Pool

43 reviewers praised it, 12 complained · 78% of opinions positive

Read a guest’s words

Swimming pool is great

Booking.com · rated 8/10 · June 2025 · Deluxe Double or Twin Room

Room size

21 reviewers praised it, 2 complained · 91% of opinions positive

Read a guest’s words

very comfy and spacious room with nice bathtub

Booking.com · rated 9/10 · May 2026 · Deluxe Double or Twin Room

Check-in and check-out

13 reviewers praised it, 1 complained · 93% of opinions positive

Read a guest’s words

I was really positively surprised with very early check in and welcome set

Booking.com · rated 9/10 · June 2026 · Deluxe Double or Twin Room

Get a feel for the neighbourhood

The world outside the lobby

24 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.

Landmarks and transport

  • Hummus Garden2 min walk
  • Trailer Coffee Changklan2 min walk
  • 7-Eleven3 min walk
  • The Pantip Lifestyle Hub9 min walk
  • Don Mueang Airport567.22 km
  • Khao San Road580.23 km
  • Grand Palace581.01 km
  • Siam582.75 km

We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.

Explore food, transport and everyday essentials nearby

Eating and drinking

Restaurants5 mapped · 5 within 5 min
Bars5 mapped · 5 within 5 min

Cafés and workspaces

Cafés5 mapped · 3 within 5 min
Coworking3 mapped

Everyday essentials

Pharmacies5 mapped · 3 within 5 min
Laundry5 mapped · 3 within 5 min
Groceries5 mapped · 2 within 5 min
Convenience5 mapped · 2 within 5 min
Shopping2 mapped

Getting around

Public transport1 mapped

Exercise

Gyms5 mapped · 1 within 5 min
Yoga studios3 mapped

Green space

Parks1 mapped

Worth knowing about

Late-night venues4 mapped · 1 within 5 min
Large event venues1 mapped

Within 500 m: ร้านกันเอง (2 min). Late-night venues this close are worth knowing about if you are a light sleeper.

Turn the findings into a better stay

Confirm these details before booking

Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.

For your reservation

  • Exact room category, bed arrangement and maximum occupancy; requests such as a high floor may not be guaranteed.
  • Total price for your dates, including taxes, service fees, breakfast and any deposit.
  • Cancellation deadline, payment timing and whether the rate is refundable.
  • Current opening hours, closures or extra charges for the facilities you need.

Questions raised by this hotel’s evidence

  • Which room locations are quietest, and can a quiet room be guaranteed?
  • Could you share recent photos of the exact room category and bathroom I would book?
  • Is the in-room Wi-Fi currently reliable for video calls, and is a recent speed test available?
  • Are food and drinks served directly to the pool loungers?

Observations for specific dates, not a quote

What it costs

These are historical observations, not live availability. Room types, occupancy, taxes and cancellation rules may differ between samples. Check the final total with the provider.

USD 56–182per night on sampled dates · historical observations

See sample dates and recorded rates
USD 562026-10-23 → 2026-10-25booking.com
USD 602026-12-08 → 2026-12-10booking.com
USD 602027-01-07 → 2027-01-09booking.com
USD 1822026-11-08 → 2026-11-10google_travel

Good value when: When the Booking.com rate is approximately $55.84–$60.34 per night and the guest prioritizes location, room size, and included facilities.

Poor value when: When the rate approaches $182 per night, or when room condition and dated furnishings are important; supplied reviews describe some stays as expensive for the quality.

Short answers

Common questions about The Empress Hotel

Is The Empress Hotel noisy?

17 of 422 reviews mention noise. Of the 17 reviewers mentioning it, 8 described a problem and 9 described it positively. These are counts of the collected reviews, not all guests. Separately, 7 reviews mention construction or roadworks nearby, 6 of them in the last two years, most recently 2026-02-25.

Jump to the detail

Is there construction near The Empress Hotel?

7 collected reviews mention construction, roadworks or building work, first on 2024-02-16 and most recently on 2026-02-25. 4 described it as a complaint. This historical evidence does not establish whether work is continuing today.

Jump to the detail

Is The Empress Hotel in a good location?

24 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 12 reviewers praise how much is walkable from the door.

Jump to the detail

Is breakfast at The Empress Hotel worth it?

114 reviews mention breakfast. 70 described it positively and 43 described a problem.

Jump to the detail

Is the pool at The Empress Hotel any good?

It scores 7.0/10 here. 55 reviews mention the pool, 12 of them as a complaint.

Jump to the detail

How much does The Empress Hotel cost per night?

Rates we observed for the listed sample dates ran USD 56 to USD 182 a night, with a midpoint around USD 60. Prices move with dates and room type.

Jump to the detail

Who should not book The Empress Hotel?

Remote workers needing dependable video calls or stable internet.; Travelers highly sensitive to dated bathrooms, maintenance issues, odors or pests.; Guests requiring consistently quiet sleep or highly predictable bed comfort.; Serious gym users seeking modern, well-maintained equipment..

Jump to the detail

Working while you stay

Places to work near The Empress Hotel

Reviewed coworking spaces and work-friendly cafés within 3 km in a straight line. Check the actual journey, opening hours and any day-pass or laptop rules before you go.

Punspace Wiang Kaew

Coworking space · 2.4 km away · LodgeLens rating 6.8/10

Put Wiang Kaew on the shortlist for an Old City work base, especially if quiet concentration matters more than organized networking.

Read the review →

Carrot coffee cnx

Work-friendly café · 1.8 km away · LodgeLens rating 6.9/10

Choose Carrot Coffee CNX for a trial work session if you are staying nearby and mostly need a table, power and a relaxed setting.

Read the review →

Blue Coffee At Old Town

Work-friendly café · 1.9 km away · LodgeLens rating 5.5/10

Choose this branch for a flexible laptop session when you can adapt to the available seat, rather than treating it as a dependable office for a month.

Read the review →

See the best coworking spaces in Chiang Mai →

Compare what matters to your stay

Other hotels and focused shortlists

These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.

Compare the Chiang Mai hotels we have analyzed →

Next step

Not sure this is the right one?

LodgeLens ranks properties against what you personally need — quiet, a real desk, a pool worth using, a specific budget — instead of a single average score. Tell us what matters and we will send a shortlist for your dates.

Build my shortlist
A more considered check-inEditorial illustration

Ready to book this one?

Check dates on Booking.com

We may earn a commission if you book through these links.

What supports this review

Read with these limitations

422 reviews analyzed across 8 languages. Latest guest review: September 2026. 162 reviews from the last 12 months. Analysis: October 2026. How our analysis works

Sample dates: Oct 2023–Sept 2026. Average stay rating 8.6/10, normalized across sources. The latest 12 months average +0.1 points versus the full sample; changing guests and sources can affect this.

  • No written Google reviews were collected.
  • Some review sources are missing or need refreshing.
Review sources, sample sizes and collection dates
Booking.com412 reviews collectedSource collected · October 2026
Google0 reviews collected · 4,448 advertised by sourceReview evidence unavailable · October 2026
Agoda10 reviews collectedSource collected · October 2026

Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.

How this page was made

We hold 422 reviews for this property and analyzed 422 reviews across 8 languages. Text matching and AI interpretation can miss nuance, sarcasm or translations. Repeated experiences, larger samples and independent sources are more useful than a single vivid quote.

Quotes, however, are only ever drawn from the 131 English reviews. Machine-translating a guest’s sentence would change their original wording.

We count mentions using text patterns. Complaints can come from a reviewer’s “disliked” field or negative wording in their review. These counts describe the reviews we hold, not the proportion of all guests who experienced an issue. “Recent” means the last 730 days.

Scores, section explanations and photo descriptions come from a model reading the source material using AI, last run 9 October 2026. Published photos may be old, staged or incomplete; AI cannot measure a room or verify a facility is currently open. Nearby places are mapped within 1500 m; walking times are estimates, not checked routes. Prices are observations for sample dates and will move.

We link to a review or its source page when an address is available. Source, rating, and month accompany quotes to help you locate them. Some links open a collection of reviews rather than the individual quote.