Most reviewed room297 reviews
Deluxe Queen
7.7 /10Average stay rating
3 / 297Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Kuala Lumpur / The stay, beyond the listing
Palette KL Sentral Station Formerly Scott Hotel
No. 10, Jalan Tun Sambanthan
The LodgeLens take
Check the pool findings before booking
A budget-oriented, transit-convenient option with usable desks and strong access to nearby dining and shopping. The main tradeoffs are inconsistent room condition, documented noise and air-conditioning problems, weak breakfast and service, and no gym. Pool evidence is contradictory.
Worth checking: 150 of the 4697 reviews in our sample contain a complaint about noise. See the evidence
4,697 reviews analyzed · 2 sourcesUpdated Oct 2026
Published property photos · may not show current condition
The roomThe rooms are uneven rather than reliably good.The night’s sleepSleep is a gamble here: some rooms have comfortable beds and quiet, but noise is a recurring weakness.The locationThe location is one of the hotel’s stronger points, with food, shopping, tourist spots and transport within easy reach.
Seen from USD 21 a night on sample dates
Useful findings, with limits Review dates and source coverage affect how much weight to give these findings.See coverage & dates ↗
Who it may suit
- Budget-conscious travelers prioritizing KL Sentral access.
- Short stays focused on transit, nearby food, shopping or sightseeing.
- Laptop users who need a basic dedicated desk.
Strongest: Price and value 7.5, Location and getting around 7.2, Working from the room 6.5
Think twice if
- Light sleepers or travelers sensitive to traffic, train or equipment noise.
- Guests requiring dependable maintenance, polished condition or consistent housekeeping.
- Travelers who need a gym or a verified swimming pool.
- Guests expecting strong breakfast quality or attentive problem resolution.
Weakest: Pool 3.0, Staff and service 4.0, Breakfast and dining 4.0
If it sounds right
Check your dates
We observed USD 21–36 a night on sample dates. Live prices move with the calendar.
We may earn a commission if you book through these links. Commission does not affect our analysis or scores.
Compare the same room, dates and guest count. Check taxes, breakfast and cancellation terms before paying.
Choose the room, not just the hotel
A little care here can change your stay.
Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.
Room option241 reviews
Standard Queen
7.5 /10Average stay rating
6 / 241Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option165 reviews
Suite Triple
7.8 /10Average stay rating
4 / 165Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option151 reviews
Deluxe Twin
7.2 /10Average stay rating
5 / 151Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option143 reviews
Standard Single
8.3 /10Average stay rating
5 / 143Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option95 reviews
Deluxe King
7.8 /10Average stay rating
4 / 95Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option75 reviews
Triple Room
7.4 /10Average stay rating
6 / 75Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option74 reviews
Deluxe Queen Room
6.5 /10Average stay rating
7 / 74Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option68 reviews
Superior Queen No Window
7.1 /10Average stay rating
2 / 68Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option50 reviews
Standard Single Room
7.0 /10Average stay rating
5 / 50Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option49 reviews
Suite family
8.7 /10Average stay rating
0 / 49Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option40 reviews
Standard Queen Room
5.5 /10Average stay rating
1 / 40Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option37 reviews
Executive King Room
7.0 /10Average stay rating
5 / 37Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option26 reviews
Deluxe King Room
6.5 /10Average stay rating
2 / 26Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Room option25 reviews
Superior Room (no window)
8.4 /10Average stay rating
1 / 25Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Small review sample19 reviews
Deluxe Twin Room
5.9 /10Average stay rating
0 / 19Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Small review sample7 reviews
Superior Queen
7.4 /10Average stay rating
0 / 7Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Small review sample6 reviews
Family Suite
6.5 /10Average stay rating
0 / 6Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Small review sample5 reviews
Executive King
7.8 /10Average stay rating
0 / 5Reviews raising noise
Why consider it
No room-specific strengths established.
Check before paying
Confirm current condition, exact layout and inclusions.
Make the room request specific
A useful note for the hotel
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A closer look, on your terms
What matters for your stay?
Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.
11 topics · open any evidence panel for guest quotes, photos and how the score was formed.
Will you actually sleep here?
Sleep and noise
4.5/10
540 reviews about this · analyzed Oct 2026.
Sleep is a gamble here: some rooms have comfortable beds and quiet, but noise is a recurring weakness.
Check before bookingRecent reviews report traffic, surrounding, air-conditioning, and piping noise disrupting sleep.
Guest evidence & score details
Sleep is a gamble here: some rooms have comfortable beds and quiet, but noise is a recurring weakness. Traffic, construction, air-conditioning and plumbing can disturb the night, while beds and pillows vary. Light sleepers should choose carefully or look elsewhere.
- Bed comfortguest review evidence5.5
- Soundproofingguest review evidence3.5
- Pillowsguest review evidence5.0
Beds and pillows285 reviews
67 disliked136 likedlast mentioned Oct 2026
Noise247 reviews
150 disliked60 likedlast mentioned Oct 2026
Soundproofing between roomsunder 1%
raised by 34 of 4,697last Aug 2026
Those who complained rated the whole stay 6.15/10 on average.
Construction and roadworksunder 1%
raised by 32 of 4,697last Apr 2026
Those who complained rated the whole stay 6.35/10 on average.
What guests liked
The environment was quiet and suitable for resting
What guests complained about
The whole night disturbing noise from surrounding areas never stops keep disturbing my sleep
There is construction going on in front of the hotel and they work through the night so you might hear piling works in the middle of night
How we got to 4.5
Overall sleep quality is below average because recent supplied reviews document traffic, surrounding, air-conditioning, and piping noise affecting sleep, while bed comfort is mixed. Some guests report quiet rooms and comfortable beds, so the evidence does not support an unusable score.
Supports the score
- Several supplied reviews describe quiet rooms or comfortable beds.
- Room images show substantial curtains in some rooms.
Pulls the score down
- Recent reviews report traffic, surrounding, air-conditioning, and piping noise disrupting sleep.
- Bed and pillow quality is mixed, with recent complaints about uncomfortable or old beds.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
What are the rooms actually like?
Rooms
5.0/10
7.6Agoda · 10,336 ratings
945 reviews about this · 45 photos available · analyzed Oct 2026.
Guests rate this 7.6 (city average 7.2); our evidence assessment is 5.0. These use different methods and samples; the detail below explains our assessment.
The rooms are uneven rather than reliably good. Some are spacious, bright and well suited to working, with comfortable beds and appealing views, but bathrooms can feel cramped and guests report stained mattresses. It suits budget travellers who can accept variation in room quality.
Guest evidence & score details
Guest room
1 / 6 of 45 we hold
Bathrooms464 reviews
234 disliked97 likedlast mentioned Oct 2026
Room size298 reviews
45 disliked221 likedlast mentioned Oct 2026
Beds and pillows285 reviews
67 disliked136 likedlast mentioned Oct 2026
Views130 reviews
13 disliked96 likedlast mentioned Oct 2026
What guests liked
Room is spacious and luminous and the desk is big to work
The bed is very comfortable—just the right firmness—and very clean
What guests complained about
The room was small not as deluxe king Especially the toilet space to move was terrible Not suitable as deluxe king room
The mattress had visible stains
Is it clean and well kept?
Cleanliness and condition
4.8/10
7.8Agoda · 10,336 ratings
1,359 reviews about this · analyzed Oct 2026.
Guests rate this 7.8 (city average 7.1); our evidence assessment is 4.8. These use different methods and samples; the detail below explains our assessment.
Cleanliness and upkeep are inconsistent, which explains the low score.
Check before bookingRecent supplied reviews report dirt, mould, odours, poor housekeeping and worn furnishings.
Guest evidence & score details
Cleanliness and upkeep are inconsistent, which explains the low score. Some rooms look tidy and clean, but guests also report mould, odours, dirt, pests, broken fittings and missed housekeeping. Choose it only if price and location matter more than polished, dependable rooms.
- Cleanlinessguest review evidence5.2
- Room upkeepguest review evidence4.6
- Common areasphotos and reviews5.5
- Feels currentfrom the photos4.2
Cleanliness1168 reviews
176 disliked836 likedlast mentioned Oct 2026
Smells and damp3%
raised by 143 of 4,697last Oct 2026
Those who complained rated the whole stay 4.09/10 on average.
Plumbing, drainage and hot water2%
raised by 107 of 4,697last Oct 2026
Those who complained rated the whole stay 5.87/10 on average.
Wear and maintenance2%
raised by 77 of 4,697last Oct 2026
Those who complained rated the whole stay 5.35/10 on average.
What guests liked
Hotel is very clean and well located to many food eateries and 10 minute walk to NU sentral mall
What guests complained about
unfortunately the room wasn’t cleaned during my stay—even after I left a note at the front counter
Iron board was broken causing one of us to hurt our foot when it fell
How we got to 4.8
Overall condition is below clearly good because the evidence combines orderly-looking official photographs and positive cleanliness reviews with recent, low-rated complaints about dirt, mould, odours, housekeeping, broken fixtures and worn furnishings. The evidence does not establish a reliable deterioration trend.
Supports the score
- Several supplied room photographs show tidy beds, intact room layouts and clean-looking bathrooms.
- Some supplied reviews explicitly describe rooms as clean.
Pulls the score down
- Recent supplied reviews report dirt, mould, odours, poor housekeeping and worn furnishings.
- The stored corpus detects substantial cleanliness, wear, smell and pest complaints, but these are lower-bound counts rather than prevalence estimates.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Do the staff fix things when they go wrong?
Staff and service
4.0/10
7.9Agoda · 10,336 ratings
1,293 reviews about this · 9 photos available · analyzed Oct 2026.
Guests rate this 7.9 (city average 7.0); our evidence assessment is 4.0. These use different methods and samples; the detail below explains our assessment.
Staff can be friendly and quick at check-in, but service recovery is unreliable. Guests praise helpful employees while others describe unprofessional interactions, slow procedures and poor handling of room problems. It is a better fit for independent travellers who do not need much assistance.
Guest evidence & score details
- Friendlinessguest review evidence4.5
- Responsivenessguest review evidence4.0
- Check-inguest review evidence4.5
- Problem solvingguest review evidence3.0
Lobby
1 / 6 of 9 we hold
Staff and service1148 reviews
222 disliked720 likedlast mentioned Oct 2026
Check-in and check-out286 reviews
74 disliked93 likedlast mentioned Oct 2026
Housekeeping85 reviews
22 disliked28 likedlast mentioned Sept 2026
What guests liked
The staff were friendly and responsive whenever assistance was needed
We arrived late at night and the female receptionist did the check in so fast and friendly
What guests complained about
Both female staff at night and the day were not professional at all
Check in and Check out was slow as it seems the system is very manual
Is breakfast worth booking?
Breakfast and dining
4.0/10
477 reviews about this · analyzed Oct 2026.
Breakfast is not a dependable reason to book this hotel.
Check before bookingQuality, variety, value and hygiene complaints are documented.
Guest evidence & score details
Breakfast is not a dependable reason to book this hotel. Some guests enjoy the local and Western choices and find the café good value, but others report poor quality, hygiene concerns and advertised breakfast being unavailable. Book it only if the rate is attractive and you have nearby alternatives.
Breakfast304 reviews
134 disliked51 likedlast mentioned Oct 2026
On-site restaurant and bar130 reviews
28 disliked48 likedlast mentioned Oct 2026
Coffee100 reviews
26 disliked34 likedlast mentioned Oct 2026
What guests liked
I had nasi kerabu for breakfast and it was superb
The cafe is excellent and the price is reasonable
What guests complained about
Property did not offer breakfast despite having advertised
No proper hygiene and they still used milk powder for their coffee an tea which had hardened because kept exposed for so long
How we got to 4.0
Supports the score
- Breakfast includes some local and Western choices.
- Some guests describe the breakfast as delicious or varied.
- The cafe and nearby dining receive some positive comments.
Pulls the score down
- Quality, variety, value and hygiene complaints are documented.
- Recent reviews include breakfast quality and availability problems.
- Buffet availability and vegetarian provision are inconsistent or unclear.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is the pool as good as the photos?
Pool
3.0/10
7.4Agoda · 10,336 ratings
9 reviews about this · analyzed Oct 2026. Limited evidence: treat this assessment as provisional. Confidence is low because the available sources are limited or inconsistent.
Guests rate this 7.4 (city average 6.6); our evidence assessment is 3.0. These use different methods and samples; the detail below explains our assessment.
Do not book this hotel expecting a reliable pool experience.
Check before bookingEvidence conflicts: one review states there is no swimming pool.
Guest evidence & score details
Do not book this hotel expecting a reliable pool experience. Evidence is contradictory, with one guest mentioning a rooftop poolside area and another saying there is no swimming pool, while key details are unconfirmed. Pool access should be treated as uncertain.
Pool9 reviews
3 disliked2 likedlast mentioned Dec 2024
What guests liked
Swimming poolside at roof and belboy or potter
What guests complained about
No swimming pool
How we got to 3.0
Low score because the supplied evidence directly conflicts on whether a pool exists: one review says there is a rooftop poolside area, while another says, "No swimming pool." The corpus also records a small number of detected complaints, but retrieved reviews are not prevalence estimates. No official pool listing or photograph resolves the conflict.
Supports the score
- One supplied review describes a rooftop poolside area.
- A supplied review mentions a positive poolside experience.
Pulls the score down
- Evidence conflicts: one review states there is no swimming pool.
- No pool photograph or official facility listing was supplied.
- Pool size, shade, loungers, cleanliness, condition, and child suitability are not reliably established.
Evidence confidence: limited. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
How well placed is it, really?
Location and getting around
7.2/10
8.1Agoda · 10,336 ratings
858 reviews about this · analyzed Oct 2026.
The location is one of the hotel’s stronger points, with food, shopping, tourist spots and transport within easy reach.
Check before bookingRecent reviews report road and train noise.
Guest evidence & score details
The location is one of the hotel’s stronger points, with food, shopping, tourist spots and transport within easy reach. KL Sentral is nearby, though noise, rough pavements, parking and wayfinding can make arrival less convenient. It suits visitors prioritising access over a quiet neighbourhood.
- Walkabilitymeasured from the map8.5
- Sightseeing accessmeasured from the map8.0
- Taxi convenienceguest review evidence7.0
- Neighbourhood quietguest review evidence4.0
Walking distance to things473 reviews
8 disliked375 likedlast mentioned Oct 2026
Public transport302 reviews
22 disliked175 likedlast mentioned Oct 2026
Feeling safe241 reviews
34 disliked145 likedlast mentioned Oct 2026
Taxis and ride-hailing59 reviews
7 disliked26 likedlast mentioned Oct 2026
What guests liked
good location with shopping and food within walking distance
heart of city very near to KL station around 200 m away
What guests complained about
and the walk way to hotel is not very nice too because the pavement broken and rough so dragging a luggage on the pavement makes it difficult to walk along it
it was not as near to the KL Sentral station as was indicated
How we got to 7.2
7.2/10: Strong access to food, cafés, transport, shopping and tourist sites is offset by documented noise, parking and approach limitations. This is an editorial score, not a citywide ranking.
Supports the score
- Walkable access to restaurants, cafés, shopping and tourist sites.
- Public transport and KL Sentral are within the surrounding area.
- Recent reviews support convenient walking and Grab access.
Pulls the score down
- Recent reviews report road and train noise.
- Some reviews report difficult parking, poor wayfinding and inconvenient access.
- Sidewalk quality is uncertain; one supplied review describes broken pavement.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Can you work or take calls from the room?
Wi-Fi
4.0/10
162 reviews about this · analyzed Oct 2026. Limited evidence: treat this assessment as provisional. Confidence is low because the available sources are limited or inconsistent.
Wi-Fi is too inconsistent for anyone who must work or take calls reliably. Some guests report stable service, but others had no internet during their stay. It is fine for light browsing, not for business-critical connectivity.
Guest evidence & score details
- Reliabilityguest review evidence4.0
- Video callsguest review evidence3.0
Wi-Fi and internet162 reviews
39 disliked78 likedlast mentioned Jul 2026
What guests liked
Wifi was stable
What guests complained about
Absolutely no internet the whole stay
Is the desk usable for a working day?
Working from the room
6.5/10
172 reviews about this · 7 photos available · analyzed Oct 2026.
The room can work for a moderate work session, especially where the long desk is provided.
Check before bookingDesk size varies, and some supplied reviews describe rooms or tables as small or congested.
Guest evidence & score details
The room can work for a moderate work session, especially where the long desk is provided. Desk size varies, chairs are not clearly ergonomic, and windowless rooms limit daylight; Wi-Fi may also let you down. It suits occasional laptop work rather than a full remote-working day.
- Chairfrom 7 photos5.0
- Natural lightfrom 7 photos6.0
Desk
1 / 6 of 7 we hold
Wi-Fi and internet162 reviews
39 disliked78 likedlast mentioned Jul 2026
Desk and working space12 reviews
3 disliked5 likedlast mentioned Jun 2026
What guests liked
Spacious room with a long desk
Wifi was stable
What guests complained about
staff on font desk
Absolutely no internet the whole stay
How we got to 6.5
A dedicated desk and chair are visually documented, and recent guest evidence supports laptop work. The score is held below excellent because desk size appears variable, with supplied reviews mentioning small or congested room furniture; the retrieved sample is not representative.
Supports the score
- A real desk and chair are shown across several room types.
- Recent reviews describe a long desk suitable for extended work.
- Some rooms have windows and visible workspace outlets.
Pulls the score down
- Desk size varies, and some supplied reviews describe rooms or tables as small or congested.
- Chair ergonomics are not established.
- Some room types lack windows, limiting natural light.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is there anywhere to train?
Gym
2 reviews about this · analyzed Oct 2026. Limited evidence: treat this assessment as provisional.
There is no gym available, so the hotel offers no on-site place to train.
Check before bookingThe supplied evidence indicates that no gym is available.
Guest evidence & score details
There is no gym available, so the hotel offers no on-site place to train. Fitness-focused travellers will need to make other arrangements.
Gym2 reviews
2 disliked0 likedlast mentioned Nov 2022
How we got to 0.0
Score 0/10: the supplied review explicitly says there is no gym. Corpus statistics also report two detected gym mentions, both complaints, but these are lower-bound detections rather than prevalence estimates. No current complaint was detected within the last 180 days; this does not establish that the facility exists now.
Pulls the score down
- The supplied evidence indicates that no gym is available.
- No equipment, size, lighting, condition, or crowding evidence was supplied.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is it worth the money?
Price and value
7.5/10
8.0Agoda · 10,336 ratings
385 reviews about this · analyzed Oct 2026.
The hotel can offer good value when its low price outweighs the uneven room condition and service. Guests praise the affordability, but some feel the stay is not worth the money when problems occur. It is best for budget-conscious visitors who mainly want a convenient base.
Guest evidence & score details
Value for money385 reviews
15 disliked324 likedlast mentioned Oct 2026
What guests liked
This place offers great value for money and is highly recommended
What guests complained about
the hotel did not meet my expectations and was not worth the money I paid
Patterns in the reviews we analyzed
What to check before you commit
Patterns from 4,697 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.
Noise
Higher concern150 of 4,697 reviews contain a complaint about this.
See the pattern & what to do
150 of 210 classified opinions about this were negative — 71% of these opinions. 57 of those are from the last 730 days. 247 of 4697 reviews mention it at all.
The whole night disturbing noise from surrounding areas never stops keep disturbing my sleep
The only issue is the hotel is on 2 main roads and next to a trainline so it was very loud
The room was so near the expressway just imagine how many vehicles passing by per min until 4 am then the noise was getting lower coz few vehicles passed by
What you can do about it
- Request a room away from the highway or main road.
- Ask for a higher-floor room and confirm that the window closes and seals properly.
- Request a room away from repair work, piping, and neighboring rooms.
- Ask reception to check the air-conditioning noise before settling in.
Smells and damp
Higher concern54 of 4,697 reviews contain a complaint about this.
See the pattern & what to do
54 of 57 classified opinions about this were negative — 95% of these opinions. 24 of those are from the last 730 days. 143 of 4697 reviews mention it at all.
The next day we had to change the room and they gave us a room with no window and it smelled like mold
The entire room had a bad smell
musty smelly room
Insects and pests
Higher concern53 of 4,697 reviews contain a complaint about this.
See the pattern & what to do
53 of 55 classified opinions about this were negative — 96% of these opinions. 20 of those are from the last 730 days. 55 of 4697 reviews mention it at all.
Bed bugs issue in one of the rooms & I got a replacement room the following day
The was a cockroach in the in the room which crawled on my leg!!!
a cockroach was running on the bed
Plumbing, drainage and hot water
Higher concern43 of 4,697 reviews contain a complaint about this.
See the pattern & what to do
43 of 70 classified opinions about this were negative — 61% of these opinions. 18 of those are from the last 730 days. 107 of 4697 reviews mention it at all.
Toilet flush was not working called the maintenance who came and tried to repair for more than one hour without any tools and came in and forth so many times and still couldn’t fix it and just left without repairing and didn’t inform anything
No hot water the heater didn't work
clogged bathroom drain
Soundproofing between rooms
Higher concern16 of 4,697 reviews contain a complaint about this.
See the pattern & what to do
16 of 19 classified opinions about this were negative — 84% of these opinions. 11 of those are from the last 730 days. 34 of 4697 reviews mention it at all.
The room not soundproof 😩 I cannot sleep the whole night
Not sound proof 😅 Can hear the train - car sounds clearly
It's not soundproof
Reasons guests were glad they booked
The bright spots in guest feedback
Cleanliness
836 reviewers praised it, 176 complained · 83% of opinions positive
Read a guest’s words
Hotel is very clean and well located to many food eateries and 10 minute walk to NU sentral mall
Staff and service
720 reviewers praised it, 222 complained · 76% of opinions positive
Read a guest’s words
The staff were friendly and responsive whenever assistance was needed
Walking distance to things
375 reviewers praised it, 8 complained · 98% of opinions positive
Read a guest’s words
good location with shopping and food within walking distance
Value for money
324 reviewers praised it, 15 complained · 96% of opinions positive
Read a guest’s words
This place offers great value for money and is highly recommended
Room size
221 reviewers praised it, 45 complained · 83% of opinions positive
Read a guest’s words
Room is spacious and luminous and the desk is big to work
Get a feel for the neighbourhood
The world outside the lobby
15 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.
Landmarks and transport
- Maniz Bistro1 min walk
- NU Sentral8 min walk
- KL Sentral8 min walk
- Suvarnabhumi Airport1178.07 km
- Silom1184.65 km
- Asok1185.27 km
- Siam1186.53 km
- Grand Palace1187.53 km
We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.
Explore food, transport and everyday essentials nearby
Eating and drinking
Restaurants5 mapped · 4 within 5 min
- Maniz Bistro1 min · 5★
- Contango4 min · 4.2★
- Thaali Indian Cuisine5 min · 4.5★
Bars5 mapped · 3 within 5 min
- CRICKET 77 BAR & KITCHEN1 min · 4.7★
- Astor Bar4 min · 4.5★
- Crystal5 min · 4.1★
Cafés and workspaces
Cafés5 mapped · 5 within 5 min
- Market Coffee Cafe2 min · 4.9★
- Just Chai By Mayura4 min · 4.8★
- Madras Coffee House - Kuala Lumpur (100% Vegetarian 🌱)4 min · 4.7★
Coworking5 mapped
- Common Ground Q Sentral6 min · 4.9★
- WORQ Menara 1 Sentrum @ KL Sentral7 min · 4.6★
- Co-labs Coworking KL Sentral10 min · 5★
Everyday essentials
Convenience5 mapped · 1 within 5 min
- Eco Mart • The Sentral Residences2 min · 5★
- Panas Express Mansion Sentral6 min
- KK Mart Brickfields (BF2)6 min · 2.2★
Pharmacies4 mapped
- Carelink Pharmacy7 min · 4.3★
- Brickfields Pharmacy7 min · 3.6★
- Guardian - NU Sentral8 min · 3.4★
Shopping1 mapped
- NU Sentral9 min · 4.4★
Groceries2 mapped
- Sam's Groceria @ NU Sentral9 min · 4★
- Mydin Sinar Kota22 min · 4.2★
Getting around
Public transport5 mapped
- Kuala Lumpur7 min · 4.1★
- KL Sentral (MR1)8 min · 4.3★
- KL Sentral Bus Station Terminal (Airport & long-distance buses)8 min · 3.8★
Exercise
Yoga studios2 mapped · 1 within 5 min
- Sakthi Yoga Shri Babaji Shala, Brickfields2 min · 5★
- Yoga Anna20 min · 5★
Gyms2 mapped · 1 within 5 min
- Impulse Studio KL Sentral4 min · 4.5★
- Celebrity Fitness Gym - NU Sentral7 min · 4.1★
Green space
Parks3 mapped
- KL Bird Park13 min · 4.4★
- Deer Park15 min · 3.4★
- Freedom Lawn Area KL.22 min · 4.6★
Worth knowing about
Large event venues1 mapped
- Chin Woo Stadium17 min · 4★
Turn the findings into a better stay
Confirm these details before booking
Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.
For your reservation
- Exact room category, bed arrangement and maximum occupancy; requests such as a high floor may not be guaranteed.
- Total price for your dates, including taxes, service fees, breakfast and any deposit.
- Cancellation deadline, payment timing and whether the rate is refundable.
- Current opening hours, closures or extra charges for the facilities you need.
Questions raised by this hotel’s evidence
- Which room locations are quietest, and can a quiet room be guaranteed?
- Is the in-room Wi-Fi currently reliable for video calls, and is a recent speed test available?
- Is the shower enclosure fully watertight, and is hot-water pressure consistent?
- Is the desk suitable for working comfortably for several hours?
Observations for specific dates, not a quote
What it costs
These are historical observations, not live availability. Room types, occupancy, taxes and cancellation rules may differ between samples. Check the final total with the provider.
USD 21–36per night on sampled dates · historical observations
See sample dates and recorded rates
Good value when: When booked at the observed rates, especially for guests prioritising a low room price.
Poor value when: When breakfast, deposits, taxes, late checkout, extra guests, or room-category expectations materially affect the final cost.
Short answers
Common questions about Palette KL Sentral Station Formerly Scott Hotel
Is Palette KL Sentral Station Formerly Scott Hotel noisy?
247 of 4697 reviews mention noise. Of the 247 reviewers mentioning it, 150 described a problem and 60 described it positively. These are counts of the collected reviews, not all guests. Separately, 32 reviews mention construction or roadworks nearby, 4 of them in the last two years, most recently 2026-04-01.
Jump to the detailIs there construction near Palette KL Sentral Station Formerly Scott Hotel?
32 collected reviews mention construction, roadworks or building work, first on 2014-03-19 and most recently on 2026-04-01. 23 described it as a complaint. This historical evidence does not establish whether work is continuing today.
Jump to the detailIs Palette KL Sentral Station Formerly Scott Hotel in a good location?
15 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 375 reviewers praise how much is walkable from the door.
Jump to the detailIs breakfast at Palette KL Sentral Station Formerly Scott Hotel worth it?
304 reviews mention breakfast. 51 described it positively and 134 described a problem.
Jump to the detailHow is the Wi-Fi at Palette KL Sentral Station Formerly Scott Hotel?
Only 162 of 4697 reviews mention it at all, 39 of them as a complaint — thin evidence either way, which is itself worth knowing if you need to work.
Jump to the detailIs the pool at Palette KL Sentral Station Formerly Scott Hotel any good?
It scores 3.0/10 here. 9 reviews mention the pool, 3 of them as a complaint. Low score because the supplied evidence directly conflicts on whether a pool exists: one review says there is a rooftop poolside area, while another says, "No swimming pool." The corpus also records a small number of detected complaints, but retrieved reviews are not prevalence estimates. No official pool listing or photograph resolves the conflict.
Jump to the detailHow much does Palette KL Sentral Station Formerly Scott Hotel cost per night?
Rates we observed for the listed sample dates ran USD 21 to USD 36 a night, with a midpoint around USD 26. Prices move with dates and room type.
Jump to the detailWho should not book Palette KL Sentral Station Formerly Scott Hotel?
Light sleepers or travelers sensitive to traffic, train or equipment noise.; Guests requiring dependable maintenance, polished condition or consistent housekeeping.; Travelers who need a gym or a verified swimming pool.; Guests expecting strong breakfast quality or attentive problem resolution..
Jump to the detailWorking while you stay
Places to work near Palette KL Sentral Station Formerly Scott Hotel
Reviewed coworking spaces and work-friendly cafés within 3 km in a straight line. Check the actual journey, opening hours and any day-pass or laptop rules before you go.
Co-labs Coworking KL Sentral
Coworking space · 610 m away · LodgeLens rating 7.5/10
Co-labs KL Sentral is worth considering for a transport-oriented weekday workday, especially if you want a professional setting rather than another café session.
Read the review →Emspaced @ KL Sentral, Menara Allianz Sentral
Coworking space · 640 m away · LodgeLens rating 8.0/10
Emspaced KL Sentral looks like a sensible shortlist for a transit-based working day, especially if comfortable seating and a choice between focused and social areas matter.
Read the review →Mingle Highstreet - CoWorking Hub
Coworking space · 1.6 km away · LodgeLens rating 5.9/10
Consider Mingle Highstreet for a trial working day if you want a hostel-based workspace and can adapt to variable conditions; do not commit to a working month solely on the positive reviews.
Read the review →Same neighbourhood, different stay
Other reviewed hotels near Palette KL Sentral Station Formerly Scott Hotel
Hotels we have analysed within about 1.5 km in a straight line. Compare the trade-offs before you choose.
The Majestic Hotel Kuala Lumpur, Autograph Collection
310 m away · strongest: location and getting around 7.2/10
A historically styled hotel with spacious, comfortable rooms, decent access to attractions and generally positive breakfast and service feedback.
Read the review →City Central Hotel
450 m away · strongest: location and getting around 8.5/10
A well-located, good-value hotel with friendly service and a useful gym, but compact rooms, weak sound insulation, inconsistent condition, limited workspace and disappointing breakfast reduce comfort.
Read the review →Eassy Hotel KL Sentral
540 m away · strongest: location and getting around 8.7/10
A location-led, practical stay with useful furnishings and generally positive service, but meaningful uncertainty around room allocation, noise, Wi-Fi, maintenance and breakfast quality.
Read the review →Hotel Westree KL Sentral
660 m away · strongest: location and getting around 8.7/10
A budget-focused, highly convenient base near KL Sentral, but with substantial variability in room comfort, sleep quality, cleanliness, maintenance and internet reliability.
Read the review →Compare what matters to your stay
Other hotels and focused shortlists
These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.
The Signature Hotel & Serviced Suites Hartamas Kuala Lumpur
Staff and service scores 8.0/10 in our analysis, compared with 4.0/10 here.
Staff and service: 8.0/10 · 59 reviews about this
Trade-off: Light sleepers or guests needing reliably quiet rooms
Read the supporting evidence →Hyatt Regency Kuala Lumpur at KL Midtown
Breakfast and dining scores 7.8/10 in our analysis, compared with 4.0/10 here.
Breakfast and dining: 7.8/10 · 109 reviews about this
Trade-off: Sightseeing-focused travelers wanting a walkable central neighborhood
Read the supporting evidence →The RuMa Hotel and Residences
Staff and service scores 7.8/10 in our analysis, compared with 4.0/10 here.
Staff and service: 7.8/10 · 350 reviews about this
Trade-off: Noise-sensitive sleepers needing dependable sound isolation
Read the supporting evidence →- Best hotels in KL Sentral & Brickfields, Kuala Lumpur4 qualifying hotels in our collection
Next step
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What supports this review
Read with these limitations
4,697 reviews analyzed across 8 languages. Latest guest review: October 2026. 1,097 reviews from the last 12 months. Analysis: October 2026. How our analysis works
Sample dates: Jan 2014–Oct 2026. Average stay rating 7.5/10, normalized across sources. The latest 12 months average -0.0 points versus the full sample; changing guests and sources can affect this.
- No written Google reviews were collected.
- Some review sources are missing or need refreshing.
Review sources, sample sizes and collection dates
Booking.com430 reviews collectedSource collected · October 2026
Google0 reviews collected · 40 advertised by sourceReview evidence unavailable · October 2026
Agoda4,267 reviews collectedSource collected · October 2026
Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.