Kuala Lumpur / The stay, beyond the listing
No.5, Jalan Sultan Hishamuddin, City Centre
The LodgeLens take
Check the wi-fi findings before booking
A historically styled hotel with spacious, comfortable rooms, decent access to attractions and generally positive breakfast and service feedback. The main tradeoffs are inconsistent upkeep, noise risk, weak Wi-Fi, limited gym and pool facilities, and uneven service execution.
Worth checking: 91 of the 5338 reviews in our sample contain a complaint about noise. See the evidence
Published property photos · may not show current condition
Seen from USD 116 a night on sample dates
Strongest: Location and getting around 7.2, Rooms 7.0, Breakfast and dining 6.8
If it sounds right
We observed USD 116–153 a night on sample dates. Live prices move with the calendar.
We may earn a commission if you book through these links. Commission does not affect our analysis or scores.
Compare the same room, dates and guest count. Check taxes, breakfast and cancellation terms before paying.
Choose the room, not just the hotel
Compare the room labels attached to guest reviews. Samples vary; a higher stay rating alone does not prove a better room. Check the exact bed, layout and inclusions before paying.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
No room-specific strengths established.
Confirm current condition, exact layout and inclusions.
Make the room request specific
Select a room above, then copy an enquiry to use before booking. Nothing is sent from this page.
No room selected. The enquiry will ask about the hotel generally.
A closer look, on your terms
Choose a priority to focus the review. Scores are our AI-assisted evidence assessments out of 10, separate from hotel stars and provider ratings.
11 topics · open any evidence panel for guest quotes, photos and how the score was formed.
Will you actually sleep here?
684 reviews about this · analyzed Oct 2026.
Beds and pillows are generally comfortable, but sleep is not reliably quiet.
Check before bookingNoise complaints include traffic, events, pubs, trains, neighboring guests, and weak window or room soundproofing.
Beds and pillows are generally comfortable, but sleep is not reliably quiet. Guests report traffic, construction, events, air-conditioning and noise from nearby rooms, so light sleepers should request a quiet room away from roads and event spaces.
Guests reporting this gave the whole stay 8.17/10 on average.
Guests reporting this gave the whole stay 7.47/10 on average.
while the calm and quiet surroundings offer a comfortable environment for restful sleep and enjoyable views throughout the stay
Room 515- sleeplessnight as room not soundproof and terrible noise by the guests!
The room was somehow near to the outside construction site it was a bit noisy
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
What are the rooms actually like?
1,496 reviews about this · 29 photos available · analyzed Oct 2026. Limited evidence: treat this assessment as provisional.
Guests rate this 9.5 (city average 8.4); our evidence assessment is 7.0. These use different methods and samples; the detail below explains our assessment.
Rooms are usually spacious and comfortable, with well-liked beds, bathrooms and occasional good views. Some bathrooms are awkwardly small, and mattress comfort varies, so expectations should depend on the room category.
The room was very spacious and comfortable and had everything you might need
the bed and pillows were incredibly soft and comfortable
very little room to move in the tiny toilet cubicle and difficult to get out of the tub with my bad knee
The mattress was very hard
Is it clean and well kept?
1,098 reviews about this · analyzed Oct 2026.
Guests rate this 9.4 (city average 8.1); our evidence assessment is 5.5. These use different methods and samples; the detail below explains our assessment.
Cleanliness and upkeep are inconsistent rather than reliably five-star.
Check before bookingCorpus statistics record 108 cleanliness complaints and 46 wear-and-maintenance complaints.
Cleanliness and upkeep are inconsistent rather than reliably five-star. Guests praise tidy rooms, but others report stained linen, dust, mould, insects, broken fixtures and incomplete housekeeping; this matters most if you expect polished, current interiors.
Guests reporting this gave the whole stay 7.04/10 on average.
Guests reporting this gave the whole stay 6.81/10 on average.
Guests reporting this gave the whole stay 7.57/10 on average.
The property was spotless and offered good value for money
Cleanliness not up to expectations with hair coil found in room and empty shower gel jar upon check in
Shower handle mixer was broken on arrival and came off in my hand
Overall condition is mixed: cleanliness complaints and documented wear are substantial enough to prevent a high score, while positive cleanliness and well-kept-room reviews and intact-looking supplied photographs support a middling assessment. The score is not based on retrieved-review proportions.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Do the staff fix things when they go wrong?
2,103 reviews about this · 6 photos available · analyzed Oct 2026.
Guests rate this 9.2 (city average 8.0); our evidence assessment is 6.2. These use different methods and samples; the detail below explains our assessment.
Staff are often friendly and helpful, but service recovery and arrival can be uneven. Guests mention smooth check-ins and good assistance alongside long waits and handling mistakes, so problems may not be fixed quickly.
All staff we encountered were very friendly and helpful
The front desk was super friendly in helping us to check in smoothly
concierge left my luggage unattended and without labelling
Long q when checking in Waited for 2 hours to get a room
Is breakfast worth booking?
1,762 reviews about this · 23 photos available · analyzed Oct 2026.
Breakfast is a decent but inconsistent choice, with many guests liking the buffet variety, freshly prepared food and coffee.
Check before bookingReviews also document limited or repetitive breakfast variety, queues, slow service and occasional dissatisfaction with taste.
Breakfast is a decent but inconsistent choice, with many guests liking the buffet variety, freshly prepared food and coffee. Others find it repetitive or overpriced and report queues or slow service, so it is worth booking mainly when convenience matters.
Breakfast buffet was very extensive and excellent quality
Wide selection of breakfast and good coffee
I was disappointed with the breakfast spreads that they have
The coffee machine is break
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is the pool as good as the photos?
336 reviews about this · 2 photos available · analyzed Oct 2026.
Guests rate this 9.0 (city average 8.0); our evidence assessment is 5.0. These use different methods and samples; the detail below explains our assessment.
The pool area looks pleasant and can be relaxing, but it falls short of the photos for space and atmosphere.
Check before bookingSeveral supplied reviews describe the pool as small, tiny or crowded.
The pool area looks pleasant and can be relaxing, but it falls short of the photos for space and atmosphere. Guests describe the pools as small or crowded, and the depth with no shallow children’s area makes it a weak choice for families with young swimmers.
Wonderful pool and facilities
Pool is too deep for kids - no shallow end
The pool exists and has visible seating and umbrellas, but the overall guest experience is constrained by multiple supplied reports of small size, crowding and limited child suitability. Cleanliness and condition evidence is mixed, and the selected reviews are not representative prevalence data.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
How well placed is it, really?
397 reviews about this · analyzed Oct 2026.
Guests rate this 8.8 (city average 8.3); our evidence assessment is 7.2. These use different methods and samples; the detail below explains our assessment.
The hotel is well placed for KL Sentral, major sights and quieter surroundings, with taxis and ride-hailing useful for getting around.
Check before bookingSeveral supplied reviews describe the hotel as isolated, surrounded by roads, or inconvenient without a car.
The hotel is well placed for KL Sentral, major sights and quieter surroundings, with taxis and ride-hailing useful for getting around. It is not especially convenient for nearby cafés, shopping or walking into the busiest areas, so it suits visitors who do not mind using transport.
and the location was perfect for walking to all the main city attractions
Great location near KL Sentral and next to the old railway station
Location wise it is isolated so it is not quite walkable to the busy parts of town
The hotel is impossible to walk to from the station although close by
Good but not exceptional. Transit, restaurants, parks and attractions are nearby, and the provider location score is 8.8, but supplied reviews document isolation, limited immediate shops, vehicle dependence and mixed noise conditions.
Evidence confidence: moderate. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Can you work or take calls from the room?
114 reviews about this · analyzed Oct 2026.
Wi-Fi is available but too unreliable for confident work or video calls.
Check before bookingMultiple supplied reviews report very slow, weak, unstable, or unusable internet.
Wi-Fi is available but too unreliable for confident work or video calls. Guests report slow, weak and unstable connections, despite some positive experiences, so business travellers should have mobile data as a backup.
and the WiFi is very fast
Wifi was very poor and TV channel had limitation with no Wifi connectivity
Score 3/10. Internet is available, but the supplied evidence is dominated by concrete reports of slow or unreliable service, including recent reports. A small number of positive or neutral mentions do not establish dependable connectivity for business use. No current measured speeds are supplied.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is the desk usable for a working day?
124 reviews about this · analyzed Oct 2026. Limited evidence: treat this assessment as provisional. Confidence is low because the available sources are limited or inconsistent.
The room has a desk, but it is not proven to support a comfortable full working day.
Check before bookingDesk dimensions, chair ergonomics, monitor suitability, and outlet placement are not established.
The room has a desk, but it is not proven to support a comfortable full working day. Limited natural light, uncertain ergonomics and unreliable Wi-Fi are the main drawbacks, making it better for occasional tasks than remote work.
and the WiFi is very fast
No power outlets next to the bed so everything has to be charged at the desk
Wifi was very poor and TV channel had limitation with no Wifi connectivity
A desk is documented, but dimensions, chair ergonomics, outlet placement, monitor suitability, and typical lighting are unverified. The documented workspace complaints and recent Wi-Fi complaint keep this at an ordinary level rather than clearly good.
Evidence confidence: limited. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is there anywhere to train?
98 reviews about this · analyzed Oct 2026.
Guests rate this 9.0 (city average 8.0); our evidence assessment is 4.0. These use different methods and samples; the detail below explains our assessment.
There is a gym, but it is a weak point for serious training.
Check before bookingSeveral supplied reviews describe the gym as small or inadequately equipped.
There is a gym, but it is a weak point for serious training. Some guests find it well equipped, while others describe it as small, outdated and poorly equipped, so it is adequate for a basic workout rather than a full fitness routine.
Gym was well equipped and had infused water provision
The Gym facilities are so poor are utterly uninspiring couple with the fact you have NO yoga/ Pilates classes on offer complimentary to guests is extremely poor and not a 5 star service
Score 4/10. The gym exists and receives some positive comments, but the supplied evidence more specifically documents a small, limited, and reportedly outdated facility. The corpus detects 9 Gym complaints in the last two years, including a complaint as recent as 2026-09-03; these are lower-bound classifications, not prevalence estimates.
Evidence confidence: higher. This is a model assessment, not a statistical probability. Limited or inconsistent sources reduce confidence.
Is it worth the money?
291 reviews about this · analyzed Oct 2026.
Guests rate this 9.0 (city average 8.0); our evidence assessment is 6.0. These use different methods and samples; the detail below explains our assessment.
Value is mixed: the hotel can feel worthwhile when you prioritise its rooms, setting and traditional luxury, but the price is harder to justify when upkeep, noise or service problems appear. It suits travellers who find a good rate more than those expecting consistently polished five-star delivery.
The property was spotless and offered good value for money
Overall impression of our stay at Majestic Hotel: Not worth the money (RM543 for one night)
Patterns in the reviews we analyzed
Patterns from 5,338 analyzed reviews. Use them to ask better questions: review counts are not a prediction of your stay, and text interpretation can miss nuance.
91 of 5,338 reviews contain a complaint about this.
91 of 169 classified opinions about this were negative — 54% of these opinions. 41 of those are from the last 730 days. 190 of 5338 reviews mention it at all.
Room 515- sleeplessnight as room not soundproof and terrible noise by the guests!
The room didn't seem to have double glazing so you can hear noisy motorbikes and the MRT line which runs nearby
Noisy event next to our room
57 of 5,338 reviews contain a complaint about this.
57 of 71 classified opinions about this were negative — 80% of these opinions. 33 of those are from the last 730 days. 83 of 5338 reviews mention it at all.
The hot water breakdown on the day we stayed so we couldn’t have a shower
The only problem is that the shower area tend to make the rest of the toilet floor very wet as their shower door and the draining system are not design properly to keep the place dry
No hot water in the shower at 8am
45 of 5,338 reviews contain a complaint about this.
45 of 70 classified opinions about this were negative — 64% of these opinions. 25 of those are from the last 730 days. 101 of 5338 reviews mention it at all.
we had to move rooms as cigarette smoke was smelling our room out
Room 214 smelled of damp
the sewerage smell in the room toilet
26 of 5,338 reviews contain a complaint about this.
26 of 27 classified opinions about this were negative — 96% of these opinions. 14 of those are from the last 730 days. 38 of 5338 reviews mention it at all.
The room was somehow near to the outside construction site it was a bit noisy
While we were there the lobby was undergoing construction so it wasn't as nice at that moment
Also when we were there the main entrance was closed for renovation so when we wanted to grab a taxi
18 of 5,338 reviews contain a complaint about this.
18 of 18 classified opinions about this were negative — 100% of these opinions. 11 of those are from the last 730 days. 19 of 5338 reviews mention it at all.
Horrible Experience – Bed Bugs!
There’s tiny ants on the table top and the floor of bathroom
We did see a cockroach in the dining area during the breakfast buffet
Reasons guests were glad they booked
1520 reviewers praised it, 215 complained · 88% of opinions positive
All staff we encountered were very friendly and helpful
914 reviewers praised it, 259 complained · 78% of opinions positive
Breakfast buffet was very extensive and excellent quality
724 reviewers praised it, 108 complained · 87% of opinions positive
The property was spotless and offered good value for money
581 reviewers praised it, 12 complained · 98% of opinions positive
The room was very spacious and comfortable and had everything you might need
334 reviewers praised it, 82 complained · 80% of opinions positive
the bed and pillows were incredibly soft and comfortable
Get a feel for the neighbourhood
3 mapped places sit within a five-minute walk. Distances are straight-line, converted to walking time at 80 m per minute with a 25% detour allowance.
We have no confirmed rail or metro station in this map sample. Check the public-transport places below and verify the route to your destinations.
Turn the findings into a better stay
Reviews and photos describe other people’s stays. The terms and room assigned to your reservation matter just as much.
Observations for specific dates, not a quote
These are historical observations, not live availability. Room types, occupancy, taxes and cancellation rules may differ between samples. Check the final total with the provider.
USD 116–153per night on sampled dates · historical observations
Good value when: Likely better when securing the lower observed rates or when the room and heritage experience are the main priorities.
Poor value when: Riskier when paying higher rates, using paid parking, or expecting food and service to fully justify a luxury-hotel price.
Short answers
190 of 5338 reviews mention noise. Of the 190 reviewers mentioning it, 91 described a problem and 78 described it positively. These are counts of the collected reviews, not all guests. Separately, 38 reviews mention construction or roadworks nearby, 14 of them in the last two years, most recently 2026-09-12.
Jump to the detail38 collected reviews mention construction, roadworks or building work, first on 2016-10-10 and most recently on 2026-09-12. 26 described it as a complaint. This historical evidence does not establish whether work is continuing today.
Jump to the detail3 mapped places sit within a five-minute walk. No rail or metro station was identified in the mapped data. Check public transport and practical routes before booking. 83 reviewers praise how much is walkable from the door.
Jump to the detail1477 reviews mention breakfast. 914 described it positively and 259 described a problem.
Jump to the detailOnly 114 of 5338 reviews mention it at all, 74 of them as a complaint — thin evidence either way, which is itself worth knowing if you need to work.
Jump to the detailIt scores 5.0/10 here. 336 reviews mention the pool, 118 of them as a complaint. The pool exists and has visible seating and umbrellas, but the overall guest experience is constrained by multiple supplied reports of small size, crowding and limited child suitability. Cleanliness and condition evidence is mixed, and the selected reviews are not representative prevalence data.
Jump to the detailRates we observed for the listed sample dates ran USD 116 to USD 153 a night, with a midpoint around USD 124. Prices move with dates and room type.
Jump to the detailBusiness travelers needing dependable Wi-Fi or video calls.; Light sleepers sensitive to traffic, nightlife or event noise.; Travelers expecting consistently modern condition or a substantial training gym.; Families seeking a clearly child-oriented pool experience..
Jump to the detailWorking while you stay
Reviewed coworking spaces and work-friendly cafés within 3 km in a straight line. Check the actual journey, opening hours and any day-pass or laptop rules before you go.
Coworking space · 900 m away · LodgeLens rating 7.5/10
Co-labs KL Sentral is worth considering for a transport-oriented weekday workday, especially if you want a professional setting rather than another café session.
Read the review →Coworking space · 920 m away · LodgeLens rating 8.0/10
Emspaced KL Sentral looks like a sensible shortlist for a transit-based working day, especially if comfortable seating and a choice between focused and social areas matter.
Read the review →Coworking space · 1.3 km away · LodgeLens rating 5.9/10
Consider Mingle Highstreet for a trial working day if you want a hostel-based workspace and can adapt to variable conditions; do not commit to a working month solely on the positive reviews.
Read the review →Same neighbourhood, different stay
Hotels we have analysed within about 1.5 km in a straight line. Compare the trade-offs before you choose.
310 m away · strongest: price and value 7.5/10
A budget-oriented, transit-convenient option with usable desks and strong access to nearby dining and shopping.
Read the review →740 m away · strongest: location and getting around 8.5/10
A well-located, good-value hotel with friendly service and a useful gym, but compact rooms, weak sound insulation, inconsistent condition, limited workspace and disappointing breakfast reduce comfort.
Read the review →840 m away · strongest: location and getting around 8.7/10
A location-led, practical stay with useful furnishings and generally positive service, but meaningful uncertainty around room allocation, noise, Wi-Fi, maintenance and breakfast quality.
Read the review →930 m away · strongest: location and getting around 8.0/10
A distinctive, centrally located budget stay with strong walkability, generally positive value and cleanliness feedback, and workable internet.
Read the review →Compare what matters to your stay
These comparisons use hotels in our analyzed collection. Follow a hotel’s review to check its trade-offs and source coverage.
Gym scores 8.7/10 in our analysis, compared with 4.0/10 here.
Gym: 8.7/10 · 26 reviews about this
Trade-off: Sightseeing-focused travelers wanting a walkable central neighborhood
Read the supporting evidence →Gym scores 8.2/10 in our analysis, compared with 4.0/10 here.
Gym: 8.2/10 · 24 reviews about this
Trade-off: Light sleepers booking during possible renovation periods.
Read the supporting evidence →Gym scores 8.0/10 in our analysis, compared with 4.0/10 here.
Gym: 8.0/10 · 64 reviews about this
Trade-off: Remote workers dependent on stable Wi-Fi or video calls
Read the supporting evidence →Next step
LodgeLens ranks properties against what you personally need — quiet, a real desk, a pool worth using, a specific budget — instead of a single average score. Tell us what matters and we will send a shortlist for your dates.
Build my shortlist
Ready to book this one?
We may earn a commission if you book through these links.
What supports this review
5,338 reviews analyzed across 8 languages. Latest guest review: October 2026. 1,200 reviews from the last 12 months. Analysis: October 2026. How our analysis works
Sample dates: Oct 2016–Oct 2026. Average stay rating 8.9/10, normalized across sources. The latest 12 months average +0.1 points versus the full sample; changing guests and sources can affect this.
Our sample is not every review or every stay. Missing evidence does not establish that a facility is absent or a problem is resolved.